Author: Mark Copeman
Publisher:
ISBN:
Category :
Languages : en
Pages : 244

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Book Description
Mark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry.With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.Marketing, sales and lead gen - secrets to the holy grail of MSP successUnderstand why your human customer service ethos is everythingFind out how the superstars of your industry recruitHear about the secrets of team management & staff retentionThnk you know operational excellence? Think againIt's tough out there. Why mental health matters so muchMSP owners reveal why personal development is so keyRunning a MSP business is hard.Shortcut your path to success.Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.

Author: Mark Copeman
Publisher: Independently Published
ISBN:
Category : Customer services
Languages : en
Pages : 244

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Book Description
"Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.

Author: Jennifer Bleam
Publisher:
ISBN: 9781646492312
Category :
Languages : en
Pages : 144

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Book Description

Author: Mark Copeman
Publisher:
ISBN: 9781729416891
Category :
Languages : en
Pages : 187

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Book Description
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.

Author: Marius Sandbu
Publisher: Packt Publishing Ltd
ISBN: 1803230614
Category : Computers
Languages : en
Pages : 290

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Book Description
Protect your end users and IT infrastructure against common ransomware attack vectors and efficiently monitor future threats Purchase of the print or Kindle book includes a free PDF eBook Key FeaturesLearn to build security monitoring solutions based on Microsoft 365 and SentinelUnderstand how Zero-Trust access and SASE services can help in mitigating risksBuild a secure foundation for Windows endpoints, email, infrastructure, and cloud servicesBook Description If you're looking for an effective way to secure your environment against ransomware attacks, this is the book for you. From teaching you how to monitor security threats to establishing countermeasures to protect against ransomware attacks, Windows Ransomware Detection and Protection has it all covered. The book begins by helping you understand how ransomware attacks work, identifying different attack vectors, and showing you how to build a secure network foundation and Windows environment. You'll then explore ransomware countermeasures in different segments, such as Identity and Access Management, networking, Endpoint Manager, cloud, and infrastructure, and learn how to protect against attacks. As you move forward, you'll get to grips with the forensics involved in making important considerations when your system is attacked or compromised with ransomware, the steps you should follow, and how you can monitor the threat landscape for future threats by exploring different online data sources and building processes. By the end of this ransomware book, you'll have learned how configuration settings and scripts can be used to protect Windows from ransomware attacks with 50 tips on security settings to secure your Windows workload. What you will learnUnderstand how ransomware has evolved into a larger threatSecure identity-based access using services like multifactor authenticationEnrich data with threat intelligence and other external data sourcesProtect devices with Microsoft Defender and Network ProtectionFind out how to secure users in Active Directory and Azure Active DirectorySecure your Windows endpoints using Endpoint ManagerDesign network architecture in Azure to reduce the risk of lateral movementWho this book is for This book is for Windows administrators, cloud administrators, CISOs, and blue team members looking to understand the ransomware problem, how attackers execute intrusions, and how you can use the techniques to counteract attacks. Security administrators who want more insights into how they can secure their environment will also find this book useful. Basic Windows and cloud experience is needed to understand the concepts in this book.

Author: Thomas Hall
Publisher: Dog Ear Publishing
ISBN: 1608446387
Category : Business planning
Languages : en
Pages : 210

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Book Description
"Ruthless Focus will spark a true revolution in your company as it has in ours. The examples and insights Tom Hall shares highlight the benefits of this simple, yet oftenoverlooked business strategy." Jason Lexell, President, Digital Harvest, Inc. "Ruthless Focus is the most important business book I have ever read. If you want to outperform your competition, read Ruthless Focus and apply the lessons-good luck without them." Chip Webster, President, Vistage Florida Why do so many companies seem to stall and stagnate while a relative few grow and prosper? What are the ingredients that combine to give some really successful growth companies long-term sustainable advantages? Why aren't more companies like them? Why do some organizations have great promise at the beginning but they quickly plateau? Does anyone stay small on purpose? Success and growth are not inevitable. In this book, you'll read about some companies who have been successful for decades. And you'll learn what sets them apart from the competition. We call it "Ruthless Focus." We'll show you companies that are successful for years by maintaining a Ruthless Focus on a single, simple, core strategy. Ruthless Focus drives out temptation and distraction. Ruthless Focus helps you concentrate your time and resources and people and innovation on coming up with ways to be grow profitably, and to design your organization to make it work.

Author: Mark Copeman
Publisher:
ISBN: 9781090911704
Category :
Languages : en
Pages : 187

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Book Description
This is the Kaseya sponsored version of Helpdesk Habits given to all delegates at IT Connect 2019, Las Vegas.

Author: Alan B. Johnston
Publisher: Artech House
ISBN: 9781580536554
Category : Computers
Languages : en
Pages : 316

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Book Description
This newly revised edition of the ground-breaking Artech House bestseller, SIP: Understanding the Session Initiation Protocol gives you a thorough and up-to-date understanding of this revolutionary protocol for call signaling and IP Telephony. The second edition includes brand new discussions on the use of SIP for wireless multimedia communications. It explains how SIP is powerful "rendezvous" protocol that leverages mobility and presence to allow users to communicate using different devices, modes, and services anywhere they are connected to the Internet You learn why SIP has been chosen by the 3GPP (3rd Generation Partnership Program for wireless cell phones) as the core signaling, presence, and instant messaging protocol.

Author: Roger Fisher
Publisher: Houghton Mifflin Harcourt
ISBN: 9780395631249
Category : Business & Economics
Languages : en
Pages : 242

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Book Description
Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.

Author: Donald Miller
Publisher: HarperCollins Leadership
ISBN: 1400228050
Category : Business & Economics
Languages : en
Pages : 273

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Book Description
The Wall Street Journal Bestseller For so many entrepreneurs, running a small business ended up looking different than they imagined. They’re stressed, discouraged, and not confident in their plan for growth. In How to Grow Your Small Business, Donald Miller gives entrepreneurs a 6-step plan to grow their businesses so they produce dependable, predictable results. Using the exact steps you’ll learn in this book, Donald Miller grew his small business from four employees working out of a basement to a 15 million dollar operation, increasing revenue sixfold in just six years. As Miller grew his own business from the ground up, he realized nobody had put together a simple, step-by-step playbook for growing a business. That book didn’t exist. Until now. In this book, you’ll learn the 6 steps to grow a successful small business and create a playbook to implement them- your Flight Plan. When you have a completed Flight Plan in hand, you can stop drowning in the details and spend more time doing the things you truly love- in your business and your life. In How to Grow Your Small Business, you’ll learn how to: Cast a vision for your company that includes three economic priorities Clarify your marketing message Install a sales framework that makes your customers the hero Optimize your product offering Run a management and productivity playbook that aligns your entire team. Use 5 checking accounts to manage your cash flow If you’re ready to experience freedom, flexibility, and growth for your business, How to Grow Your Small Business is the book you’ve been waiting for.