Jobcentre Plus Customer Service Performance and Delivery

Jobcentre Plus Customer Service Performance and Delivery PDF Author: Colin Talbot
Publisher:
ISBN:
Category : Employment agencies
Languages : en
Pages : 74

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Book Description

Jobcentre Plus Customer Service Performance and Delivery

Jobcentre Plus Customer Service Performance and Delivery PDF Author: Colin Talbot
Publisher:
ISBN:
Category : Employment agencies
Languages : en
Pages : 74

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Book Description


The Efficiency Savings Programme in Jobcentre Plus

The Efficiency Savings Programme in Jobcentre Plus PDF Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
ISBN: 9780215029256
Category : Political Science
Languages : en
Pages : 40

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Book Description
Government response to HCP 834, session 2005-06, (ISBN 0215027973).

Understanding Social Security (Second Edition)

Understanding Social Security (Second Edition) PDF Author: Jane Millar
Publisher: Policy Press
ISBN: 9781847421869
Category : Political Science
Languages : en
Pages : 348

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Book Description
The second edition of this important text reviews policy developments since 1997. The chapters have been extensively updated and there are new chapters on social security reform, inequalities and social security, and the new 'welfare market'.

Delivering the Jobcentre Plus Vision

Delivering the Jobcentre Plus Vision PDF Author: Vicky Davies
Publisher:
ISBN:
Category : Public welfare
Languages : en
Pages : 298

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Book Description


Qualitative Assessment of Jobcentre Plus Delivery of Jobseeker's Allowance and New Deal Interventions

Qualitative Assessment of Jobcentre Plus Delivery of Jobseeker's Allowance and New Deal Interventions PDF Author: Sara Davis
Publisher:
ISBN:
Category : Social security
Languages : en
Pages : 124

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Book Description


Commissioning strategy

Commissioning strategy PDF Author: Great Britain: Department for Work and Pensions
Publisher: The Stationery Office
ISBN: 9780101733021
Category : Business & Economics
Languages : en
Pages : 44

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Book Description
The DWP commissioning strategy is the first stage in taking forward the welfare reforms outlined in "Ready to work: full employment in our generation" (Cm. 7290, ISBN 9780101729024). The strategy implements the proposals from David Freud in "Reducing dependency, increasing opportunity: options for the future of welfare to work" (DWP, 2007, ISBN 9781847121936, http://www.dwp.gov.uk/publications/dwp/2007/welfarereview.pdf). The DWP will award welfare-to-work contracts to organisations in the public, private and voluntary sectors in Great Britain, and those organisations will have to offer jobseekers more creative and innovative ways of helping them to overcome their specific problems. An increasingly significant proportion of the rewards paid to these specialist providers will be paid when someone has been in work for at least 6 months in the first instance, rising potentially to 18 months further down the line. In return, providers will be rewarded with longer and larger contracts, lasting 5-7 years. An annex contains the DWP code of conduct listing the key values and principles of behaviour which DWP will expect of providers.

The Roll-out of the Jobcentre Plus Office Network

The Roll-out of the Jobcentre Plus Office Network PDF Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
Publisher: The Stationery Office
ISBN: 9780215523556
Category : Law
Languages : en
Pages : 40

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Book Description
Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.

The Jobseeker's Allowance (Employment, Skills and Enterprise Scheme) Regulations 2011 (S.I.2011 No.917)

The Jobseeker's Allowance (Employment, Skills and Enterprise Scheme) Regulations 2011 (S.I.2011 No.917) PDF Author: Social Security Advisory Committee
Publisher: The Stationery Office
ISBN: 9780101805827
Category : Social Science
Languages : en
Pages : 242

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Book Description
The Employment, Skills and Enterprise Scheme covers four initiatives: (i) Skill Conditionality aimed at improving take-up of help and support for those claimants with an identified skills need that is a barrier to them gaining and keeping employment; (ii) Service Academies will give pre-employment training and work experience leading to a guaranteed interview; (iii) the New Enterprise Allowance will promote self-employment under the guidance of a business mentor; (iv) the Work Programme will provide back to work support for a wide range of claimants. The Social Security Advisory Committee broadly welcomes the schemes, but believes they would be attractive to claimants without the sanctions-based conditionality attached to them. The Government does not agree with that key recommendation. Overall, the Government accepts or partially accepts ten, and rejects five, of the Committee's recommendations.

Can the Work Programme work for all user groups?

Can the Work Programme work for all user groups? PDF Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: Stationery Office
ISBN: 9780215057600
Category : Social Science
Languages : en
Pages : 236

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Book Description
The Work Programme has the potential to work well for relatively mainstream jobseekers but is unlikely to reach the most disadvantaged long-term unemployed people. The Government spent some £248 million less on the Work Programme than anticipated in 2012/13, due to providers' under-performance in a "payment-by-results" programme. In the short term, the Committee urges the Government to use the unspent Work Programme budget to: extend proven, alternative provision for disadvantaged jobseekers, such as the Work Choice programme for disabled people; extend and continue to promote Access to Work to help disabled people overcome the practical difficulties of starting a job; and provide further support for individuals who complete their two-year attachment to the Work Programme without finding sustained employment. The Committee also highlights that people with the severest barriers to work, such as homelessness and serious drug and alcohol problems are often not ready for the Work Programme and need support first to prepare for it. It recommends that DWP pilots ways of providing this additional support to prepare these groups for effective engagement with the Work Programme before they are referred. In the longer-term, the Committee calls on DWP to consider moving away from the current differential pricing model, which is based on the type of benefit a participant is claiming, to a much more individualised, needs-based model. The Report recommends that DWP should assess how a needs-based pricing structure could determine the appropriate level of up-front funding and the types of services required to support individual jobseekers.

Work Programme

Work Programme PDF Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
ISBN: 9780215559401
Category : Law
Languages : en
Pages : 164

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Book Description
The Work Programme will be implemented nationwide from June 2011, and will replace the range of existing programmes to help benefit claimants find jobs. It will be delivered on a regional basis by a framework of prime contractors, the majority of which will come from the private sector. These prime contractors will be paid by the Government based on their results in achieving sustainable employment for jobseekers. Prime contractors are expected to subcontract service provision to specialist local organisations, including voluntary sector providers. There is a risk that, even under the payment-by-results model, Work Programme providers might focus on the clients they assess as being easier to help. The Committee recommends that the Government keeps the payment model under review and assesses the outcomes for all participants. The Work Programme creates a significant financial challenge for prime contractors. This might lead to some clients receiving lower quality support and to significant costs to the Government in responding to service failures. The Government should put contingency arrangements in place to ensure the continuity of provision for clients. The Department for Work and Pensions (DWP) should remind prime contractors that a key aspect of their role is to bear financial risk, rather than passing it on to subcontractors disproportionately. Contracting arrangements need to ensure that subcontractors are fairly managed and that prime contractors are able to hold subcontractors to account for poor performance. The DWP must establish robust and independent arbitration and sanctioning arrangements.