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Author: Wasihun Mohammed
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659163661
Category :
Languages : en
Pages : 76
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Book Description
Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.
Author: Wasihun Mohammed
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659163661
Category :
Languages : en
Pages : 76
Get Book Here
Book Description
Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.
Author: Elizabeth George
Publisher: Springer
ISBN: 331994259X
Category : Psychology
Languages : en
Pages : 198
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Book Description
This book explores how psychological empowerment can influence and enhance job satisfaction. The authors argue that in today’s working climate the wellbeing and involvement of employees is of utmost importance to any company’s overall success and that management techniques like empowerment are the most effective means of achieving this goal. Based on an empirical study examining job satisfaction amongst employees of several private sector, public sector and new generation banks in Kerala, India as well as extensive literature review, this book discusses the role psychological empowerment plays in enhancing job satisfaction both locally and internationally. It goes on to analyze four dimensions of psychological empowerment and the role of job satisfaction in the relationship between psychological empowerment and job related stress. This book will be of great interest to scholars in management and psychology and is essential reading for industrialists and managers wanting to apply empowerment strategies in their own workplace.
Author: Alleah M. Crawford
Publisher:
ISBN:
Category : Employee empowerment
Languages : en
Pages : 147
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Book Description
Author: Judith F. Vogt
Publisher: University Associates Incorporated
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
Author: Ahmed Imran Hunjra
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
The purpose of this study is to determine the relationship between employee empowerment and job satisfaction in Pakistani service industry. This study also examines the difference between job satisfaction level of male and female employees. The questionnaire consisting twenty four statements was used for collection of data and was distributed among 200 employees of service industries in Pakistan. SPSS was used for analysis. Results indicate that employee empowerment has positive and significant impact on job satisfaction. The results also confirm a significant difference between male and female employees job satisfaction level. Evidence depicts that male employees are more satisfied from their jobs.
Author: Christopher P. Neck
Publisher: SAGE Publications
ISBN: 1506314481
Category : Business & Economics
Languages : en
Pages : 358
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Book Description
Written by the scholars who first developed the theory of self-leadership (Christopher P. Neck, Charles C. Manz, & Jeffery D. Houghton), Self-Leadership: The Definitive Guide to Personal Excellence offers powerful yet practical advice for leading yourself to personal excellence. Grounded in research, this milestone book is based on a simple yet revolutionary principle: First learn to lead yourself, and then you will be in a solid position to effectively lead others. This inclusive approach to self-motivation and self-influence equips readers with the strategies and tips they need to build a strong foundation in the study of management, as well as enhancing their own personal effectiveness.
Author: Benjamin Schneider
Publisher: SAGE
ISBN: 9780761921479
Category : Business & Economics
Languages : en
Pages : 204
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Book Description
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Author: Teena Mishra
Publisher: Taylor & Francis
ISBN: 1000826929
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
This book explains various key concepts of internal marketing and its relation to human resource management, commitment, service quality, market orientation, etc. Various human resource models are insufficient to define internal marketing. Therefore there is a need to focus on the models and key concepts of human resource management and internal marketing and in what way they contribute to organizational success. It involves motivation, internal market research, internal communication, internal segmentation, employee retention, inter-functional coordination, and internal branding. The current need for human resource management is to link human resource management and marketing practices which are called internal marketing. Internal marketing plays an eminent role in organizational success. This book helps students, practitioners, start-ups, and educationists. This is a research monograph that will assist an organization to decide the future of human resource management as well as organizational development. This book is for marketing as well as human resource discipline, as internal marketing is the integration of marketing and human resource management. Due to new technology, globalization, and liberalization market need and demand are also changing, thus it is necessary to understand new trends in the application of human resources. Therefore, it is necessary to motivate and satisfy internal customers and make them market and skill-oriented.
Author: John Walker
Publisher: BRILL
ISBN: 1849509972
Category : Education
Languages : en
Pages : 281
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Book Description
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Author: Chak-tin Fung
Publisher:
ISBN:
Category : Corporate culture
Languages : en
Pages : 132
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Book Description
It is envisaged that the findings of this research will enrich our understanding about the impact of service climate on internal service quality and employee performance. This is an important conceptual contribution because it will help resolve the confusion reported in prior research about the role of internal service quality plays between service climate and employee performance. Specifically, this research will show that service climate is an important antecedent to internal service quality, which in turn affects employee performance directly, thus internal service quality is a mediator rather than a moderator. More importantly, it will also be shown that independent and interdependent personal cultural orientations may moderate these relationships. Besides its conceptual contribution in clarifying the mediating versus moderating role of internal service quality, this research also has many important managerial implications. First, the findings of this research will help managers to understand the moderating effect of individual employees' personal cultural orientations (independence vs. interdependence) on the relationship between service climate and internal service quality as well as the influence of internal service quality on employee performance. Second, this research would highlight that managers should not merely focus on the objective criteria such as age, education, gender, work experience etc. while selecting new employees, but also look at the subjective criteria such as the level of individual employees'efforts to understand the cultural differences between them and their co-workers. Such knowledge and understanding would allow them to work more effectively and efficiently, especially in large-scale construction projects with multi-national teams consisting of employees with widely varying personal cultural orientations.
