Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0

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Author: Weltbankgruppe
Publisher:
ISBN:
Category :
Languages : en
Pages :

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The objective of this report is to provide an empirical basis for more inclusive and equitable service delivery in the water and sanitation sector in Indonesia. Despite recent gains, there are close to 100 million people without improved sanitation and 33 million without improved drinking water. These figures hide the persistent divides between urban and rural populations and among different income levels in access to services, and they mask underlying gaps in quality faced by all households, regardless of income or geographic location. Unequal access to services at the beginning of life is a key driver of inequality, placing children at a unfair disadvantage from the outset. The report shows that children living in communities where open defecation is practiced and where the quality of drinking water is poor are more likely to be stunted and suffer from cognitive deficits later in life. Improving the ability of and opportunity for the poor and vulnerable to benefit from water and sanitation services can help to ensure that Indonesia not only achieves its service delivery targets, but that water supply and sanitation become key drivers of a reduction in inequality, enhanced health and well-being, and economic growth and prosperity.

Author: World Bank
Publisher:
ISBN:
Category :
Languages : en
Pages :

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The objective of this report is to provide an empirical basis for more inclusive and equitable service delivery in the water and sanitation sector in Indonesia. Although the GoI has established a program and strategy for achieving universal access to water supply and sanitation and zero slums (the 100-0-100 program, which aims for 100 percent access to water supply, zero urban slums, and 100 percent access to sanitation), these targets will be achieved through different service level sub-targets. For water supply, the target is for 40 percent of the population to have access to piped water and 60 percent to non-piped (in urban areas, 60 percent piped and 40 percent non-piped), whereas for sanitation, universal access is defined as 15 percent of the population having access to basic sanitation (a toilet that ensures hygienic separation of human excreta from human contact), 12.5 percent to centralized and decentralized sewerage systems, and 72.5 percent to on-site sanitation with improved fecal waste management. A poor-inclusive approach to universal access-one that improves the ability of and opportunity for the poor and vulnerable to benefit from water and sanitation services-can help to ensure that Indonesia not only achieves its service delivery targets, but that water supply and sanitation become key drivers of a reduction in inequality, enhanced health and well-being, and economic growth and prosperity. Policy recommendations are prioritized based on their expected impact on these development goals, and the strength of the evidence base for the solution proposed.

Author: World Bank Group
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Book Description
The objective of this report is to provide an empirical basis for more inclusive and equitable service delivery in the water and sanitation sector in Indonesia. Despite recent gains, there are close to 100 million people without improved sanitation and 33 million without improved drinking water. These figures hide the persistent divides between urban and rural populations and among different income levels in access to services, and they mask underlying gaps in quality faced by all households, regardless of income or geographic location. Unequal access to services at the beginning of life is a key driver of inequality, placing children at a unfair disadvantage from the outset. The report shows that children living in communities where open defecation is practiced and where the quality of drinking water is poor are more likely to be stunted and suffer from cognitive deficits later in life. Improving the ability of and opportunity for the poor and vulnerable to benefit from water and sanitation services can help to ensure that Indonesia not only achieves its service delivery targets, but that water supply and sanitation become key drivers of a reduction in inequality, enhanced health and well-being, and economic growth and prosperity.

Author: Rachel E. Ashworth
Publisher: Oxford University Press, USA
ISBN: 0199545480
Category : Business & Economics
Languages : en
Pages : 244

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The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.

Author:
Publisher:
ISBN:
Category : Water-supply
Languages : en
Pages : 420

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Author: World Bank
Publisher: World Bank Publications
ISBN: 082135468X
Category :
Languages : en
Pages : 288

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Author: Roy Gilbert
Publisher: World Bank Publications
ISBN: 0821355406
Category : Business & Economics
Languages : en
Pages : 96

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Cities are home to 525 million poor people throughout the world. This study assesses the performance of 99 World Bank urban development operations completed since 1993, focusing on how these interventions have improved the living conditions of the urban poor. Findings include that the projects improved livability conditions significantly, including access to better basic water, sewerage and solid waste disposal. However, there is a need for more systematic monitoring and evaluation of the poverty alleviation results of such urban development assistance.

Author: James L. Heskett
Publisher: Simon and Schuster
ISBN: 1439108307
Category : Business & Economics
Languages : en
Pages : 345

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Book Description
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
ISBN: 0309483980
Category : Social Science
Languages : en
Pages : 619

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The strengths and abilities children develop from infancy through adolescence are crucial for their physical, emotional, and cognitive growth, which in turn help them to achieve success in school and to become responsible, economically self-sufficient, and healthy adults. Capable, responsible, and healthy adults are clearly the foundation of a well-functioning and prosperous society, yet America's future is not as secure as it could be because millions of American children live in families with incomes below the poverty line. A wealth of evidence suggests that a lack of adequate economic resources for families with children compromises these children's ability to grow and achieve adult success, hurting them and the broader society. A Roadmap to Reducing Child Poverty reviews the research on linkages between child poverty and child well-being, and analyzes the poverty-reducing effects of major assistance programs directed at children and families. This report also provides policy and program recommendations for reducing the number of children living in poverty in the United States by half within 10 years.