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Information Technology in the Service Society

Information Technology in the Service Society PDF Author: National Research Council
Publisher: National Academies Press
ISBN: 0309048761
Category : Computers
Languages : en
Pages : 286

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Book Description
Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.