If It Wasn't for the Customers I'd Really Like This Job PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download If It Wasn't for the Customers I'd Really Like This Job PDF full book. Access full book title If It Wasn't for the Customers I'd Really Like This Job by Robert Bacal. Download full books in PDF and EPUB format.
Author: Robert Bacal
Publisher: Bacal & Associates
ISBN: 1452803803
Category : Business & Economics
Languages : en
Pages : 191
Get Book Here
Book Description
Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Author: Robert Bacal
Publisher: Bacal & Associates
ISBN: 1452803803
Category : Business & Economics
Languages : en
Pages : 191
Get Book Here
Book Description
Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Author: Sally Bibb
Publisher: Kogan Page Publishers
ISBN: 0749476982
Category : Business & Economics
Languages : en
Pages : 288
Get Book Here
Book Description
Strengths-Based Recruitment and Development explains how and why strengths-based recruitment (SBR) is having a transformational impact on performance in top companies like Saga, Gap, Starbucks and SABMiller. By shifting the focus from what people can do (competency-based recruitment) to what they naturally enjoy doing, or SBR, these companies have reported results which include a 50% drop in staff turnover, 20% increase in productivity and a 12% increase in customer satisfaction within a matter of months. It is no wonder that organizations in many sectors are adopting this new and powerful approach to improve performance, customer satisfaction and competitive edge. Strengths-Based Recruitment and Development includes case studies and interviews with executive board level leaders. These provide rare insight into how they implemented strengths approaches in their organizations to improve the bottom line and performance. The book shows how strengths-based talent management goes beyond simply recruiting the right people to creating a strategy and culture that has a transformational effect on organisational culture and results. Strengths-Based Recruitment and Development will be the go-to book on strengths-based talent management for HR professionals and managers. Online supporting resources include bonus frequently asked questions about strengths-based talent management.
Author: David Capuzzi
Publisher: Routledge
ISBN: 1136876626
Category : Education
Languages : en
Pages : 591
Get Book Here
Book Description
This text provides the beginning counseling student with a comprehensive overview and discussion of the practical application of career counseling skills. Based on the view that counselors must be prepared in a holisitic manner, it covers the historical and theoretical foundations of career counseling, the skills and techniques needed for career counseling, and contextual perspectives on career and lifestyle planning. Important material that is often overlooked in introductory texts is included, such as career and lifestyle planning with clients in mental health, rehabilitation, and couples and family counseling settings; gender issues; and working with LGBT and minority clients. Throughout the text, case studies, informational sidebars, and experiential activities make for a more engaging learning experience and encourage additional contemplation of chapter content. This new edition features new, updated, and expanded content throughout; the division of career counseling in schools into separate chapters for K-8th grade, high school, and college, including traditional, hybrid, and online campuses; and an online instructor’s manual with student resources, offering material to enhance the pedagogical features of the text.
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
Get Book Here
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Marc Halupczok
Publisher: UBOOKS
ISBN: 3944154967
Category : Biography & Autobiography
Languages : en
Pages : 129
Get Book Here
Book Description
With the release of their debut album in 1997, HIM and their charismatic frontman, lead singer Ville Valo, took the music world by storm, unveiling their trademark sound that eventually would make them Finland's top selling international band of all time. With a strong and loyal fan base across Europe, and after their US breakthrough in 2005, hits such as Wicked Game and Join Me have long since reached anthem status among HIM fans worldwide. In 2012, the band recorded their eighth studio album. This authentic unauthorised secret biography retraces the steps of HIM's creative mastermind and his band mates from their early days in the suburbs of Helsinki to global rock stardom. Aided by Finnish promoter legend Silke Yli-Sirniö who discovered and worked with HIM for many years, Marc Halupczok provides a comprehensive and unbiased insight into Love Metal creator and global heartthrob Ville Valo.
Author: J. R. Helton
Publisher: Liveright Publishing
ISBN: 1631492888
Category : Biography & Autobiography
Languages : en
Pages : 249
Get Book Here
Book Description
Weaving the brackish humor of Chuck Palahniuk’s Fight Club with the empathy of Barbara Ehrenreich’s Nickel and Dimed, J. R. Helton brings to life an obscured, all-too-often ignored slice of the American psyche in this unflinching memoir of blue-collar Texas. In the 1980s, somewhere in Austin, Helton was young, married, and jobless. After a few strung-out years trying to make it as a writer, he was caught in a cycle of drunken, coked-up nights, crashing on friends’ couches and looking for money in the morning. Succumbing to the daunting reality of what it means to support both himself and a troubled marriage, he became a housepainter. He sold pumpkins on the side of the road, delivered firewood, ran a crew of illegal immigrants hauling railroad ties across the empty plains of Kansas, and then he painted even more. Despair is transformed into resilience as Helton insightfully narrates his wayward years, enduring hateful employers and mind-numbing manual labor. Along the way, the people toiling beneath the saccharine veneer of wealth that was the Reagan years are brought to vivid life: the ambitious and the lazy, the potheads and the racists, as well as Vietnam vets too shaken to hold a paintbrush and deadbeat fathers straining to pay child support. With intoxicating, blasé-faire sentiment, Helton shows that everyone—from the beauties at the rodeo to the lowest laborers—is tethered by a common desire to just pay the bills and balm the loneliness. A raw and moving account, Bad Jobs and Poor Decisions captures a microcosm of left-behind America that straddles a dangerous line between ruin and redemption.
Author: Sreejit Poole
Publisher: Sreejit Poole
ISBN: 1987660625
Category : Religion
Languages : en
Pages : 152
Get Book Here
Book Description
A modern tale, an ancient mysticism, a universal love. Overcome by the weight of his failure to live up to the world's standards of success, Ballard Davies decides that there is only one solution. He gets in his car and drives. He drives away from everything and everyone that he knows, in an effort to just start over. He doesn't care where he's headed; he just wants another chance to get it right. What he finds is beyond his imagination, as he befriends an eccentric cast of characters. From the divinely inspired to the rationalistic blowhards, everyone becomes a part of his journey to begin again. But there is still one problem - he cannot escape himself. What will it take for Ballard to overcome his own self-imposed limitations and live the adventure he feels he deserves? This is the journey he now travels, down a path where truth, love, desperation, honor, the forgiving and the righteous, the mystics and the scientists all battle for the chance to be given the foremost spot in the realm of his mind. Will the pain of loneliness and separation prevail, or will Ballard find something to live for?
Author: Bonnie B. Snedeker
Publisher:
ISBN:
Category : Youth
Languages : en
Pages : 244
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 960
Get Book Here
Book Description
Author: Janet Taylor
Publisher: Federation Press
ISBN: 1760020184
Category : Social Science
Languages : en
Pages : 209
Get Book Here
Book Description
This book presents the real life stories of five young people who were born in the same place at the same time and who all seem to be flourishing at age 21 but who have had very different life experiences along the way. The book draws on the findings of the unique Life Chances Study, a longitudinal research project which has followed the lives of a group of young people for 21 years since their birth in inner Melbourne in 1990. The study has explored in detail the impacts of family income and disadvantage for children over time. The wealth of data from the interviews over the years is used to present the young people’s stories from infancy to age 21, both from the perspectives of their parents and, as they grow up, in their own words. An introductory chapter introduces the stories and the context. This is followed by five detailed life stories and a concluding chapter which reflects on issues of social and economic support for families. The stories include young people from both advantaged and disadvantaged family backgrounds and with parents from different birthplaces (China and Vietnam as well as Australia). They illuminate such diverse aspects of life as the development of ethnic identity, language barriers, career planning, neighbourhood and choice of school. Life Chances makes an important contribution to understanding inequality and disadvantage in our society. It enables the reader to engage with the lives and thoughts of five families over 21 years and can provide insights into the complexity of individual lives in their wider context.
