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Category :
Languages : en
Pages :

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Author: IEEE Computer Society. Software and Systems Engineering Standards Committee
Publisher:
ISBN: 9780738184302
Category :
Languages : en
Pages : 85

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Abstract: Guidance on the application of service management systems (SMS) based on the requirements in IEEE Std 20000-2-2013 (ISO/IEC 20000-1) is provided in this adoption of ISO/IEC 20000-2:2012. This standard enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation, and resources. The SMS provides ongoing control, greater effectiveness, efficiency, and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision. Keywords: adoption, continual service improvement, IEEE 20000-2, service management system, SMS.

Author:
Publisher:
ISBN: 9781504437509
Category : Software engineering
Languages : en
Pages : 99

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Category :
Languages : en
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ISBN: 9781504440769
Category :
Languages : en
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Author: Álvaro Rocha
Publisher: Springer
ISBN: 3030118908
Category : Technology & Engineering
Languages : en
Pages : 976

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This book features a selection of articles from The 2019 International Conference on Information Technology & Systems (ICITS’19), held at the Universidad de Las Fuerzas Armadas, in Quito, Ecuador, on 6th to 8th February 2019. ICIST is a global forum for researchers and practitioners to present and discuss recent findings and innovations, current trends, professional experiences and challenges of modern information technology and systems research, together with their technological development and applications. The main topics covered are: information and knowledge management; organizational models and information systems; software and systems modeling; software systems, architectures, applications and tools; multimedia systems and applications; computer networks, mobility and pervasive systems; intelligent and decision support systems; big data analytics and applications; human–computer interaction; ethics, computers & security; health informatics; information technologies in education; cybersecurity and cyber-defense; electromagnetics, sensors and antennas for security.

Author: Henry Selvaraj
Publisher: Springer
ISBN: 3319084224
Category : Technology & Engineering
Languages : en
Pages : 846

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This collection of proceedings from the International Conference on Systems Engineering, Las Vegas, 2014 is orientated toward systems engineering, including topics like aero-space, power systems, industrial automation and robotics, systems theory, control theory, artificial intelligence, signal processing, decision support, pattern recognition and machine learning, information and communication technologies, image processing, and computer vision as well as its applications. The volume’s main focus is on models, algorithms, and software tools that facilitate efficient and convenient utilization of modern achievements in systems engineering.

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Languages : en
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Author:
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ISBN: 9780738182131
Category :
Languages : en
Pages :

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Languages : en
Pages :

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