IEEE Standard -- Adoption of ISO/IEC 20000-2 PDF Download
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Languages : en
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ISBN: 9780738184296
Category : Application service providers
Languages : en
Pages : 0
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Abstract: ISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following : An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. An organization that requires a consistent approach by all its service providers, including those in a supply chain. A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements. A service provider to monitor, measure, and review its service management processes and services. A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in this standard.
Author: IEEE Computer Society. Software and Systems Engineering Standards Committee
Publisher:
ISBN: 9780738184302
Category :
Languages : en
Pages : 85
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Abstract: Guidance on the application of service management systems (SMS) based on the requirements in IEEE Std 20000-2-2013 (ISO/IEC 20000-1) is provided in this adoption of ISO/IEC 20000-2:2012. This standard enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation, and resources. The SMS provides ongoing control, greater effectiveness, efficiency, and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision. Keywords: adoption, continual service improvement, IEEE 20000-2, service management system, SMS.
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Author: itSMF International
Publisher: Van Haren
ISBN: 9401801347
Category : Architecture
Languages : en
Pages : 213
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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
