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Author: Jeanne Bliss
Publisher: Penguin
ISBN: 1101148799
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
Author: Jeanne Bliss
Publisher: Penguin
ISBN: 1101148799
Category : Business & Economics
Languages : en
Pages : 225
Get Book Here
Book Description
Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
Author: Sarah Chauncey
Publisher: Sounds True
ISBN: 1683646983
Category : Self-Help
Languages : en
Pages : 0
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Book Description
“P.S. I Love You More Than Tuna is both a lighthearted celebration of the loving bond between human and cat, and a touching meditation on the eternal nature of that love.” —Jackson Galaxy, host of Animal Planet’s My Cat From Hell An illustrated gift book for adults grieving a companion cat, celebrating the often-quirky bond between humans and felines. Our cats occupy a unique space in our hearts. When they’re gone, the loss can be devastating, the grief profound. P.S. I Love You More Than Tuna gives us an opportunity to give friends, loved ones, or ourselves tangible comfort during the grieving period, when so many of us feel isolated and misunderstood after a beloved pet dies. The author and illustrator (devoted cat lovers themselves) offer this book as a universal love letter from the felines we've bid goodbye to. It celebrates the special bonds we forge with our four-legged companions and reminds us that their love for us—and ours for them—need never end.
Author: Clive D. L. Wynne
Publisher: Mariner Books
ISBN: 132854396X
Category : Nature
Languages : en
Pages : 277
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Book Description
A pioneering canine behaviorist draws on cutting-edge research to show that a single, simple trait--the capacity to love--is what makes dogs such perfect companions for humans, and to explain how people can better reciprocate their affection.affection.
Author: Patricia McConnell, Ph.D.
Publisher: Ballantine Books
ISBN: 0307489183
Category : Pets
Languages : en
Pages : 289
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Book Description
Learn to communicate with your dog—using their language “Good reading for dog lovers and an immensely useful manual for dog owners.”—The Washington Post An Applied Animal Behaviorist and dog trainer with more than twenty years’ experience, Dr. Patricia McConnell reveals a revolutionary new perspective on our relationship with dogs—sharing insights on how “man’s best friend” might interpret our behavior, as well as essential advice on how to interact with our four-legged friends in ways that bring out the best in them. After all, humans and dogs are two entirely different species, each shaped by its individual evolutionary heritage. Quite simply, humans are primates and dogs are canids (as are wolves, coyotes, and foxes). Since we each speak a different native tongue, a lot gets lost in the translation. This marvelous guide demonstrates how even the slightest changes in our voices and in the ways we stand can help dogs understand what we want. Inside you will discover: • How you can get your dog to come when called by acting less like a primate and more like a dog • Why the advice to “get dominance” over your dog can cause problems • Why “rough and tumble primate play” can lead to trouble—and how to play with your dog in ways that are fun and keep him out of mischief • How dogs and humans share personality types—and why most dogs want to live with benevolent leaders rather than “alpha wanna-bes!” Fascinating, insightful, and compelling, The Other End of the Leash is a book that strives to help you connect with your dog in a completely new way—so as to enrich that most rewarding of relationships.
Author: Gregory Berns
Publisher: Houghton Mifflin Harcourt
ISBN: 0544114515
Category : Medical
Languages : en
Pages : 271
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Book Description
A neuroscientist finally and definitively answers the age-old question: What is my dog thinking?
Author: Sharon Creech
Publisher: A&C Black
ISBN: 0747557497
Category : Juvenile Fiction
Languages : en
Pages : 113
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Book Description
This is an utterly original and completely beguiling prose novel about a boy who has to write a poem, and then another, and then even more. Soon the little boy is writing about all sorts of things he has not really come to terms with, and astounding things start to happen.
Author: Taye Diggs
Publisher: Feiwel & Friends
ISBN: 1250224063
Category : Juvenile Fiction
Languages : en
Pages : 19
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Book Description
My child. I am not always with you as much as I’d like. But you are always in my mind and my heart. Some families look different than others. A father who doesn’t live full-time with his son tells him all the ways he misses and loves him. I Love You More Than ... by Taye Diggs, illustrated by Shane W. Evans, is perfect for families who are separated, whatever the circumstances. Its message of love underscores the bond between parent and child in ways that little ones will understand.
Author: Milena Penkowa
Publisher: Balboa Press
ISBN: 1452529035
Category : Medical
Languages : en
Pages : 303
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Book Description
What if you could significantly improve your physical and mental health by taking a simple step thats easy, rewarding, and fun? Dr. Milena Penkowa says you can do that and more by owning a dog and yet people continue to invest time and money in costly treatments before even considering a furry friend. Dogs can stave off diseases and certain cancers, erase pain, and ease anxiety, depression, allergies, diabetes, and cardiovascular disorders. Over the long term, they can also reduce the burden of dementia, epilepsy, stroke, Parkinsons disease, schizophrenia and autism. This guidebook explains the scientifically proven benefits of dogs, and youll learn how dogs: change the human brain so it reacts and thinks differently; improve the immune system to make you more resilient than dog deprived individuals; boost and invigorate the human spirit and secure happiness; promote a life of longevity and healthiness. Stop looking for fancy remedies to physical and mental problems, and start looking for a dog wagging its tail. Tap into a natural method to survive and thrive by learning about the fascinating connections between Dogs & Human Health.
Author: John Grogan
Publisher: Harper Collins
ISBN: 0061793558
Category : Pets
Languages : en
Pages : 323
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Book Description
The heartwarming and unforgettable story of a family and the wondrously neurotic dog who taught them what really matters in life. Now with photos and new material. Is it possible for humans to discover the key to happiness through a bigger-than-life, bad-boy dog? Just ask the Grogans. John and Jenny were just beginning their life together. They were young and in love, with not a care in the world. Then they brought home Marley, a wiggly yellow furball of a puppy. Life would never be the same. Marley grew into a barreling, ninety-seven-pound streamroller of a Labrador retriever. He crashed through screen doors, gouged through drywall, and stole women's undergarments. Obedience school did no good -- Marley was expelled. But just as Marley joyfully refused any limits on his behavior, his love and loyalty were boundless, too. Marley remained a model of devotion, even when his family was at its wit's end. Unconditional love, they would learn, comes in many forms. Marley & Me is John Grogan's funny, unforgettable tribute to this wonderful, wildly neurotic Lab and the meaning he brought to their lives.
Author: Dante Fabiero
Publisher: Simon and Schuster
ISBN: 1510759085
Category : Humor
Languages : en
Pages : 128
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Book Description
The highly anticipated companion to the sensational Slothilda: Living the Sloth Life! A collection of cute comics about friendship and the adorable mishaps of pet-parenting as told through the eyes of a sleepy sloth named Slothilda and her blissfully devoted corgi, Peanut. Life with a stumpy legged fur-baby is an absolute joy, but it often comes with some hilarious challenges, especially when you're a phone-addicted, snack-loving, always-tired little sloth. For Slothilda and Peanut, each with their own unique set of short-comings (literally and figuratively), navigating their way through the world can be a struggle. However, no obstacle is too great when they've got each other. Watch as the two take on life's day-to-day challenges as they grow together along the way!
