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Author: Bill Price
Publisher: John Wiley & Sons
ISBN: 1118039394
Category : Business & Economics
Languages : en
Pages : 341
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Book Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Author: Bill Price
Publisher: John Wiley & Sons
ISBN: 1118039394
Category : Business & Economics
Languages : en
Pages : 341
Get Book Here
Book Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Author:
Publisher:
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Category : Automobile industry and trade
Languages : en
Pages : 1504
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Book Description
Author: British Cattle Movement Service (GB).
Publisher:
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Category :
Languages : en
Pages : 3
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Book Description
Author: Ron Kaufman
Publisher:
ISBN: 9780984762507
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Author:
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Category :
Languages : en
Pages : 262
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Book Description
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Author:
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Category : Administrative law
Languages : en
Pages : 428
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Book Description
The Code of Federal Regulations is the codification of the general and permanent rules published in the Federal Register by the executive departments and agencies of the Federal Government.
Author: Kelly Quintanilla Miller
Publisher: SAGE Publications
ISBN: 1071825275
Category : Language Arts & Disciplines
Languages : en
Pages : 397
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Book Description
Professional success requires excellent communication skills. Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and business presentations, including the effective use of visual aids, will help students to understand the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.
Author:
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ISBN:
Category : Gas
Languages : en
Pages : 1470
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Author:
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Category : Commercial law
Languages : en
Pages : 1156
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Author:
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ISBN:
Category :
Languages : en
Pages : 1024
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Book Description
