Author: Publisher:
ISBN:
Category : Baptists
Languages : en
Pages : 590
Book Description
Uplifting Service
Author: Ron KaufmanPublisher:
ISBN: 9780984762507
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Up Your Service!
Author: Ron KaufmanPublisher: Up! Your Service
ISBN: 9789810529598
Category : Business & Economics
Languages : en
Pages : 296
Book Description
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Uplifting the Race
Author: Kevin K. GainesPublisher: UNC Press Books
ISBN: 146960647X
Category : Social Science
Languages : en
Pages : 343
Book Description
Amidst the violent racism prevalent at the turn of the twentieth century, African American cultural elites, struggling to articulate a positive black identity, developed a middle-class ideology of racial uplift. Insisting that they were truly representative of the race's potential, black elites espoused an ethos of self-help and service to the black masses and distinguished themselves from the black majority as agents of civilization; hence the phrase 'uplifting the race.' A central assumption of racial uplift ideology was that African Americans' material and moral progress would diminish white racism. But Kevin Gaines argues that, in its emphasis on class distinctions and patriarchal authority, racial uplift ideology was tied to pejorative notions of racial pathology and thus was limited as a force against white prejudice. Drawing on the work of W. E. B. Du Bois, Anna Julia Cooper, Alice Dunbar-Nelson, Hubert H. Harrison, and others, Gaines focuses on the intersections between race and gender in both racial uplift ideology and black nationalist thought, showing that the meaning of uplift was intensely contested even among those who shared its aims. Ultimately, elite conceptions of the ideology retreated from more democratic visions of uplift as social advancement, leaving a legacy that narrows our conceptions of rights, citizenship, and social justice.
Building a Service Culture
Author: Publisher: Gower Publishing Company, Limited
ISBN: 9780566081392
Category : Business planning
Languages : en
Pages : 160
Book Description
This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you can build a service culture into your business.
Service
Author: Mission Studies
Author: Spirit of Missions
Author: The Spirit of Missions
Author: Publisher:
ISBN:
Category : Missions
Languages : en
Pages : 928
Book Description
Includes the proceedings of the annual meeting of the Society.
The Union Bulletin
Author: Reformation Europe
Author: Ulinka RublackPublisher: Cambridge University Press
ISBN: 1107018420
Category : History
Languages : en
Pages : 273
Book Description
The first survey to utilise the approaches of the new cultural history in analysing how Reformation Europe came about.
