How to Survive & Thrive in a Call Centre PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download How to Survive & Thrive in a Call Centre PDF full book. Access full book title How to Survive & Thrive in a Call Centre by Alison Mathiebe. Download full books in PDF and EPUB format.
Author: Alison Mathiebe
Publisher:
ISBN: 9781532701252
Category :
Languages : en
Pages : 238
Get Book
Book Description
How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
Author: Alison Mathiebe
Publisher:
ISBN: 9781532701252
Category :
Languages : en
Pages : 238
Get Book
Book Description
How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
Author: Real Bergevin
Publisher: John Wiley & Sons
ISBN: 9780470678404
Category : Business & Economics
Languages : en
Pages : 384
Get Book
Book Description
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Author: Priscilla Y. Huff
Publisher: John Wiley & Sons
ISBN: 0470097914
Category : Business & Economics
Languages : en
Pages : 369
Get Book
Book Description
If you’re an entrepreneur, or you’re just thinking of starting a business, start with this smart, practical guide to small business success. It shows you how to maintain healthy growth and profits—no matter what kind of business you own—and helps you get the most out of your limited resources. Grow your business and get on the fast track to success.
Author: Carolyn McKinney
Publisher: Taylor & Francis
ISBN: 1000931978
Category : Education
Languages : en
Pages : 711
Get Book
Book Description
The Routledge Handbook of Multilingualism provides a comprehensive survey of the field of multilingualism for a global readership and an overview of the research which situates multilingualism in its social, cultural and political context. This fully revised edition not only updates several of the original chapters but introduces many new ones that enrich contemporary debates in the burgeoning field of multilingualism. With a decolonial perspective and including leading new and established contributors from different regions of the globe, the handbook offers a critical overview of the interdisciplinary field of multilingualism, providing a range of central themes, key debates and research sites for a global readership. Chapters address the profound epistemological and ontological challenges and shifts produced since the first edition in 2012. The handbook includes an introduction, five parts with 28 chapters and an afterword. The chapters are structured around sub-themes, such as Coloniality and Multilingualism, Concepts and Theories in Multilingualism, and Multilingualism and Education. This ground-breaking text is a crucial resource for researchers, scholars and postgraduate students interested in multilingualism from areas such as sociolinguistics, applied linguistics, anthropology and education.
Author: Course Technology, Inc
Publisher:
ISBN: 9780619148607
Category : Business communication
Languages : en
Pages : 0
Get Book
Book Description
This ILT Series course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that are used to evaluate a call center's performance. Students will also learn about establishing service goals, identifying areas for attention, and communicating effectively with executives. Course activities also cover reducing turnover, training employees effectively, managing employee stress, motivating, and communicating with employees. Finally, students will learn how to evaluate employee performance and establish monitoring programs. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
Author: Chetan Bhagat
Publisher: Ballantine Books
ISBN: 0307489086
Category : Fiction
Languages : en
Pages : 322
Get Book
Book Description
Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.
Author: Peter J. McManners
Publisher: Susta Press
ISBN: 9780955736902
Category : Business & Economics
Languages : en
Pages : 274
Get Book
Book Description
A cross-discipline analysis of the world and its problems that outlines revolutionary changes within society. It shows how economics and environmental issues can be reconciled.
Author: Anthony Parinello
Publisher: Simon and Schuster
ISBN: 1440506698
Category : Business & Economics
Languages : en
Pages : 256
Get Book
Book Description
There has never been a sales book that gives you one-on-one, personal help to catapult your sales career and your personal income to a level that will surprise you and shock your sales manager! You'll stop: wasting your precious selling time with 'non-decision' makers getting any rejection whatsoever from gatekeepers working your keester off for itsy, bitsy sales losing sales that you thought you were going to win not making your sales quota You'll start: making sales that are up to 65 percent bigger cutting your sales cycle in half getting as much as 120 percent more add-on business from your existing customers getting VITO to VITO referrals worth pure gold making the income that you really deserve
Author: Dale Hinshaw
Publisher: Abbott Press
ISBN: 1458222071
Category : Business & Economics
Languages : en
Pages : 290
Get Book
Book Description
“At your fingertips are the counsel, wisdom, and advice of three of the most humble, credentialed, and experienced professionals in the field of career navigation. These three men have encouraged, coached, mentored, and networked with countless, well-qualified professionals who suddenly found themselves out of a job. Through Survive and Thrive, these men share their advice for those whose world has just been rocked – hard. This level of counsel in one book is an absolute treasure.” —Ron Brumbarger, Founder and President of Apprentice University “Hinshaw, Faulconer, and Johnson have scored a big success with this book! It’s a real and ready resource of what is important and useful in navigating the turbulent waters of the job search. They’ve managed to provide plenty of resources for personal assessment and practical progress while driving home the need to conduct your job search in a context of community. Their book will prove to be a great asset and effective tool in gaining your next employment adventure!” —Lou Stoops, Professional Consultant, Speaker, Trainer, and Life and Business Coach “The way you conduct a career search has changed radically. It is easy to find a job. It is much more competitive to find a career. With STAR stories and skills training, TNG offers an approach that helps you to stand out from the others. TNG has helped hundreds find their next career.” —Bruce Flanagan, Career Coach and author of It’s Not About You, It’s About Them
Author: Jack A. Green
Publisher: Scarborough, Ont. : Nelson Canada
ISBN: 9780176167974
Category : Business & Economics
Languages : en
Pages : 242
Get Book
Book Description
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
