Author: Vincent Starrett
Publisher: Penzler Publishers
ISBN: 1613161891
Category : Fiction
Languages : en
Pages : 259
Book Description
“This twisty whodunit from Starrett, best known for his writings about Sherlock Holmes, stars an eccentric amateur sleuth.” —Publishers Weekly When a New York banker is discovered dead from an apparent morphine overdose in a Chicago hotel, the circumstances surrounding his untimely end are suspicious to say the least. The dead man had switched rooms the night before with a stranger he met and drank with in the hotel bar. And before that, he’d registered under a fake name at the hotel, told his drinking companion a fake story about his visit to the Windy City, and seemingly made no effort to contact the actress, performing in a local show, to whom he was married. All of which is more than enough to raise eyebrows among those who discovered the body. Enter theatre critic and amateur sleuth Riley Blackwood, a friend of the hotel’s owner, who endeavors to untangle this puzzling tale as discreetly as possible. But when another detective working the case, whose patron is unknown, is thrown from a yacht deck during a party by an equally unknown assailant, the investigation makes a splash among Chicago society. And then several of the possible suspects skip town, leaving Blackwood struggling to determine their guilt or innocence―and their whereabouts. Reissued for the first time in over eighty years, The Great Hotel Murder is a devilishly complex whodunnit with a classical aristocratic setting, sure to please Golden Age mystery fans of all stripes. In 1935, the story was adapted for a film of the same name. “An ingenious plot with enough complications to keep the reader guessing . . . The Great Hotel Murder makes good reading.” —The New York Times
How to Run a Great Hotel
Author: Enda M. Larkin
Publisher: How to Books
ISBN: 9781845283469
Category : Hotel management
Languages : en
Pages : 0
Book Description
Hotels.
Publisher: How to Books
ISBN: 9781845283469
Category : Hotel management
Languages : en
Pages : 0
Book Description
Hotels.
100 Tips for Hoteliers
Author: Peter Venison
Publisher:
ISBN: 9780595367269
Category : Hotel management
Languages : en
Pages : 0
Book Description
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
Publisher:
ISBN: 9780595367269
Category : Hotel management
Languages : en
Pages : 0
Book Description
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
How to Buy & Run Your Own Hotel
Author: Mark Lloyd
Publisher: How to Books
ISBN: 9781845282752
Category : Hospitality industry
Languages : en
Pages : 0
Book Description
Hospitality.
Publisher: How to Books
ISBN: 9781845282752
Category : Hospitality industry
Languages : en
Pages : 0
Book Description
Hospitality.
Hocus Pocus Hotel
Author: Michael Dahl
Publisher: Capstone
ISBN: 1434242536
Category : Juvenile Fiction
Languages : en
Pages : 218
Book Description
Combines two stories also published separately, Out the rear window and To catch a ghost, in which Charlie Hitchcock and Tyler Yu investigate mysteries at the Abracadabra Hotel.
Publisher: Capstone
ISBN: 1434242536
Category : Juvenile Fiction
Languages : en
Pages : 218
Book Description
Combines two stories also published separately, Out the rear window and To catch a ghost, in which Charlie Hitchcock and Tyler Yu investigate mysteries at the Abracadabra Hotel.
How to Open a Financially Successful Bed & Breakfast or Small Hotel
Author: Sharon L. Fullen
Publisher: Atlantic Publishing Company
ISBN: 1620230801
Category : Business & Economics
Languages : en
Pages : 241
Book Description
Publisher: Atlantic Publishing Company
ISBN: 1620230801
Category : Business & Economics
Languages : en
Pages : 241
Book Description
The Heart of Hospitality
Author: Micah Solomon
Publisher: SelectBooks, Inc.
ISBN: 159079379X
Category : Business & Economics
Languages : en
Pages : 191
Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Publisher: SelectBooks, Inc.
ISBN: 159079379X
Category : Business & Economics
Languages : en
Pages : 191
Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
The Great Hotel Murder
Author: Vincent Starrett
Publisher: National Geographic Books
ISBN: 1613161875
Category : Fiction
Languages : en
Pages : 0
Book Description
In a grand Chicago hotel, a mysterious death sets a puzzling whodunnit in motion When a New York banker is discovered dead from an apparent morphine overdose in a Chicago hotel, the circumstances surrounding his untimely end are suspicious to say the least. The dead man had switched rooms the night before with a stranger he met and drank with in the hotel bar. And before that, he’d registered under a fake name at the hotel, told his drinking companion a fake story about his visit to the Windy City, and seemingly made no effort to contact the actress, performing in a local show, to whom he was married. All of which is more than enough to raise eyebrows among those who discovered the body. Enter theatre critic and amateur sleuth Riley Blackwood, a friend of the hotel’s owner, who endeavors to untangle this puzzling tale as discreetly as possible. But when another detective working the case, whose patron is unknown, is thrown from a yacht deck during a party by an equally unknown assailant, the investigation makes a splash among Chicago society. And then several of the possible suspects skip town, leaving Blackwood struggling to determine their guilt or innocence—and their whereabouts. Reissued for the first time in over eighty years, The Great Hotel Murder is a devilishly complex whodunnit with a classical aristocratic setting, sure to please Golden Age mystery fans of all stripes. In 1935, the story was adapted for a film of the same name.
Publisher: National Geographic Books
ISBN: 1613161875
Category : Fiction
Languages : en
Pages : 0
Book Description
In a grand Chicago hotel, a mysterious death sets a puzzling whodunnit in motion When a New York banker is discovered dead from an apparent morphine overdose in a Chicago hotel, the circumstances surrounding his untimely end are suspicious to say the least. The dead man had switched rooms the night before with a stranger he met and drank with in the hotel bar. And before that, he’d registered under a fake name at the hotel, told his drinking companion a fake story about his visit to the Windy City, and seemingly made no effort to contact the actress, performing in a local show, to whom he was married. All of which is more than enough to raise eyebrows among those who discovered the body. Enter theatre critic and amateur sleuth Riley Blackwood, a friend of the hotel’s owner, who endeavors to untangle this puzzling tale as discreetly as possible. But when another detective working the case, whose patron is unknown, is thrown from a yacht deck during a party by an equally unknown assailant, the investigation makes a splash among Chicago society. And then several of the possible suspects skip town, leaving Blackwood struggling to determine their guilt or innocence—and their whereabouts. Reissued for the first time in over eighty years, The Great Hotel Murder is a devilishly complex whodunnit with a classical aristocratic setting, sure to please Golden Age mystery fans of all stripes. In 1935, the story was adapted for a film of the same name.
170 Hotel Management Training Tutorials
Author: Hotelier Tanji
Publisher: Createspace Independent Publishing Platform
ISBN: 9781481075466
Category : Business & Economics
Languages : en
Pages : 330
Book Description
Practical training manual for professional hoteliers and hospitality students.
Publisher: Createspace Independent Publishing Platform
ISBN: 9781481075466
Category : Business & Economics
Languages : en
Pages : 330
Book Description
Practical training manual for professional hoteliers and hospitality students.
Hotel Butlers, The Great Service Differentiators
Author: Steven Ferry
Publisher:
ISBN: 9781439226483
Category : Hotel butlers
Languages : en
Pages : 0
Book Description
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Publisher:
ISBN: 9781439226483
Category : Hotel butlers
Languages : en
Pages : 0
Book Description
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
How to Start Run & Grow a Successful Pet Hotel Business
Author: Rebecca Floyd
Publisher:
ISBN:
Category :
Languages : en
Pages : 234
Book Description
Starting a Successful Pet Hotel Business Do you love animals? Are you looking for a career that is recession-proof and always in demand? Would you like to be your own boss? You should start a pet hotel business! I have been in the pet care industry for over a decade. I first started working as a receptionist in my uncle's veterinary clinic at age 18. I had owned dogs and cats in my childhood but never thought about making it a career. When I was thinking about college, I realized that becoming a vet technician was a viable option. When my uncle retired and sold his practice, I worked with the new vet as a tech for a few years. We found ourselves with frequent requests to board animals for the short-term. Usually, these requests came from pet owners who were our usual vet clients going out of town for a few days at a time. We took these dogs and cats in for mostly weekends and holidays. I realized that in my area, the need for quality pet boarding was essential. I started my own pet boarding business out of an old daycare building. The daycare had been closed down for a while, but it had easily convertible facilities for pet boarding. The building had a nearly commercial-sized kitchen and 4 different classrooms, each with its own attached bathroom. It also had a large fenced-in yard which used to have playground equipment and big indoor community space, presumably for assemblies or indoor playtime. A building originally built to house children during the day was easily converted to a building intended to house cats and dogs. My pet boarding business was born on a shoestring budget. In this book, I will show you how to start your own pet hotel from the ground up. This book comes from my personal experiences combined with research that I conducted while starting out years ago. I will show you everything I learned about how to start a dog or cat boarding kennel business (or doggy daycare) so that you can start your business on the right foot. You will learn: What a Typical Day at a Pet Boarding Hotel is Like What Potential Profit this Business Can Bring Why Choosing the Right Location is Important What You Can Expect Your Initial Investment to Be Deciding if This is Right for You What Skills, Experience, and Knowledge is Needed What to Consider Before Starting How to Spot Industry Trends Crafting a Business Plan Advice for Naming Your Business Consider the Owner's Name Advice for Finding Financing Advice on How to Form a Legal Entity What Permits and Licenses You Will Need Insurance Concerns Construction Concerns (for New Builds or Remodels) How to Determine Costs and Pricing Advice for Amenities to Offer Designs for Cat Boarding Helpful Software for Client and Pet Management Marketing Your Business Building an Online Presence How to Use Your Website for Marketing How to Use Facebook for Marketing How to Use Retention Marketing to Keep Clients Daily Operational Considerations Hiring Your First Employee Retaining Good Employees Effective Daily Management Techniques You will learn about all this and more! Be sure to add this title to your cart by clicking BUY NOW.
Publisher:
ISBN:
Category :
Languages : en
Pages : 234
Book Description
Starting a Successful Pet Hotel Business Do you love animals? Are you looking for a career that is recession-proof and always in demand? Would you like to be your own boss? You should start a pet hotel business! I have been in the pet care industry for over a decade. I first started working as a receptionist in my uncle's veterinary clinic at age 18. I had owned dogs and cats in my childhood but never thought about making it a career. When I was thinking about college, I realized that becoming a vet technician was a viable option. When my uncle retired and sold his practice, I worked with the new vet as a tech for a few years. We found ourselves with frequent requests to board animals for the short-term. Usually, these requests came from pet owners who were our usual vet clients going out of town for a few days at a time. We took these dogs and cats in for mostly weekends and holidays. I realized that in my area, the need for quality pet boarding was essential. I started my own pet boarding business out of an old daycare building. The daycare had been closed down for a while, but it had easily convertible facilities for pet boarding. The building had a nearly commercial-sized kitchen and 4 different classrooms, each with its own attached bathroom. It also had a large fenced-in yard which used to have playground equipment and big indoor community space, presumably for assemblies or indoor playtime. A building originally built to house children during the day was easily converted to a building intended to house cats and dogs. My pet boarding business was born on a shoestring budget. In this book, I will show you how to start your own pet hotel from the ground up. This book comes from my personal experiences combined with research that I conducted while starting out years ago. I will show you everything I learned about how to start a dog or cat boarding kennel business (or doggy daycare) so that you can start your business on the right foot. You will learn: What a Typical Day at a Pet Boarding Hotel is Like What Potential Profit this Business Can Bring Why Choosing the Right Location is Important What You Can Expect Your Initial Investment to Be Deciding if This is Right for You What Skills, Experience, and Knowledge is Needed What to Consider Before Starting How to Spot Industry Trends Crafting a Business Plan Advice for Naming Your Business Consider the Owner's Name Advice for Finding Financing Advice on How to Form a Legal Entity What Permits and Licenses You Will Need Insurance Concerns Construction Concerns (for New Builds or Remodels) How to Determine Costs and Pricing Advice for Amenities to Offer Designs for Cat Boarding Helpful Software for Client and Pet Management Marketing Your Business Building an Online Presence How to Use Your Website for Marketing How to Use Facebook for Marketing How to Use Retention Marketing to Keep Clients Daily Operational Considerations Hiring Your First Employee Retaining Good Employees Effective Daily Management Techniques You will learn about all this and more! Be sure to add this title to your cart by clicking BUY NOW.