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Author: Paul E. Derrick
Publisher:
ISBN:
Category : Advertising
Languages : en
Pages : 280
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Author: Paul E. Derrick
Publisher:
ISBN:
Category : Advertising
Languages : en
Pages : 280
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Author: Maurice Fitzgerald
Publisher: Sbvv
ISBN: 9782970117254
Category :
Languages : en
Pages : 186
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Book Description
Reduce costs and keep all your customers. It is possible! We will show you how. You want your company to perform better. You want to reduce costs. You may even be desperate to reduce costs. But when you reduce costs, customers feel it, right? If you cut costs and lose customers, you will need to cut costs again. And again. Soon there will be nothing left to cut. And no customers. I call this the corporate death spiral. I have seen it happen. You may have seen it happen. You may be going through it. It does not have to be that way. It does not matter whether you need to cut costs to have money to invest, or simply because you have a profit crunch. No matter what your reason, it can be done without negative customer impact. Some cost reductions may even improve things for customers, making them more loyal. But how? Customer-centric Cost Reduction is a simple but revolutionary concept. I explain how to accurately identify things of little importance to customers. These are the cost reduction priorities. For most companies, there are lots of them. They fall into just a few categories, each of which needs to be addressed in specific ways. Imagine a world where you reduce costs faster than your competitors. You wind up with more money to invest in growth than your competitors could ever dream of. You can fund your new ideas. Your competitors can't. This book explains how to do it. It also explains how not to do it. Here is the most common way companies reduce costs (Don't do this) Your CEO (let's call him Bob) is worried about cost. The board wants the share price to go up. He wants a bigger bonus. So do the others on the leadership team. Bob thinks of himself as a fair person. He wants his cost reduction to be seen as fair by everyone. Easy! Here is what he writes to all of the employees: ..". and in the interest of fairness, I am asking every business and function in the company to reduce costs by 15%. It will be hard. We all need to work together to make it happen..." Let me be clear about this. Bob is an idiot! He makes no distinction between things that matter to customers and those that do not. This is how you start the corporate death spiral. This is how to go out of business. A real world example of how not to do it I remember walking along with the head of HP in EMEA. His phone rang. It was the CEO of a large Dutch multinational. He was not happy. They had outsourced their internal PC help desk to us. To reduce cost, we had eliminated Dutch as a supported language. Nobody had told the CEO. He had just phone the help desk. He got a nasty surprise. This did not turn out all that well for us. Enough said! Customer-centric Cost Reduction is both informative and entertaining. The methodology, anecdotes and examples are accompanied by my brother's memorable drawings that drive home many key points. I particularly like the one about the CEO announcing a company-wide travel freeze from the comfort of his corporate jet. (Don't do this either!) About the authors Maurice started his career with an Industrial Engineering degree and a stopwatch in his hand in a Wrangler clothing factory. He has implemented many major cost reduction initiatives for four multinationals right up to his time as VP of Customer Experience for HP Software. Peter is an artist, web designer, and Oxford-educated Doctor in Cognitive Psychology. The unusual combination of authors has produced a cost-reduction book that is unlike any other you will read. It combines current management thinking with behavioral economics theory and some striking illustrations. And in conclusion As we say in the book, "There are just 3.5 ways of reducing cost." You are just one or two clicks from finding out what they are. You know what to do now.
Author: Lawrence L. Steinmetz
Publisher: John Wiley & Sons
ISBN: 0471744832
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
Unternehmen in allen Branchen haben mit Billig-Konkurrenten zu kämpfen. Um jedoch eine wirtschaftlich verträgliche Gewinnspanne zu erhalten, können Unternehmen ihre Preise nicht endlos senken, sondern müssen einen Weg finden, ihr Produkt trotz des höheren Preises zu verkaufen. Dieses Buch ist ein praktischer Ratgeber, der Ihnen mit vielen cleveren Verkaufstaktiken zeigt, wie Sie Ihre Billig-Konkurrenten umsatzmäßig schlagen können. Er erklärt u.a., warum der Preis nicht das allein entscheidende Kriterium für einen Kunden ist, ein bestimmtes Produkt zu kaufen; wie man ein gutes Customer Service Programm aufbaut; wie man die Argumente von Kunden entkräftet, die sich für Billig-Produkte entscheiden und wie man einen angemessenen Preis für das jeweilige Produkt festsetzt. Mit einer Vielzahl von Beispielen und Situationen aus der Praxis, die Verkäufern anschaulich zeigen, wie sie jedes Produkt - unabhängig vom Preis - erfolgreich verkaufen können.
Author: Charles Henry Sevin
Publisher:
ISBN:
Category : Marketing
Languages : en
Pages : 174
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Book Description
Author: Paul E. Derrick
Publisher:
ISBN:
Category : Advertising
Languages : en
Pages : 266
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Book Description
Author: Anne Bezanson
Publisher: University of Pennsylvania Press
ISBN: 1512814458
Category : Business & Economics
Languages : en
Pages : 460
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Book Description
This book is a volume in the Penn Press Anniversary Collection. To mark its 125th anniversary in 2015, the University of Pennsylvania Press rereleased more than 1,100 titles from Penn Press's distinguished backlist from 1899-1999 that had fallen out of print. Spanning an entire century, the Anniversary Collection offers peer-reviewed scholarship in a wide range of subject areas.
Author: Matthew Heusser
Publisher: CRC Press
ISBN: 1439861560
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
Plenty of software testing books tell you how to test well; this one tells you how to do it while decreasing your testing budget. A series of essays written by some of the leading minds in software testing, How to Reduce the Cost of Software Testing provides tips, tactics, and techniques to help readers accelerate the testing process, improve the performance of the test teams, and lower costs. The distinguished team of contributors—that includes corporate test leaders, best paper authors, and keynote speakers from leading software testing conferences—supply concrete suggestions on how to find cost savings without sacrificing outcome. Detailing strategies that testers can immediately put to use to reduce costs, the book explains how to make testing nimble, how to remove bottlenecks in the testing process, and how to locate and track defects efficiently and effectively. Written in language accessible to non-technical executives, as well as those doing the testing, the book considers the latest advances in test automation, ideology, and technology. Rather than present the perspective of one or two experts in software testing, it supplies the wide-ranging perspectives of a team of experts to help ensure your team can deliver a completed test cycle in less time, with more confidence, and reduced costs.
Author:
Publisher:
ISBN:
Category : Journalism
Languages : en
Pages : 942
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Book Description
Directory of interactive products and services included as section 2 of a regular issue annually, 1995-
Author:
Publisher:
ISBN:
Category : Building
Languages : en
Pages : 1126
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Author:
Publisher:
ISBN:
Category : Advertising
Languages : en
Pages : 464
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