Author: Time
Publisher: Pearson Education India
ISBN: 9788131725542
Category :
Languages : en
Pages : 316
Book Description
The book is the culmination of years of experience of a dedicated team of experts at the Triumphant Institute of Management Education (T.I.M.E.) Pvt. Ltd, an institute that has helped students in achieving their goal of making it into the IIMs and other premier B-schools in the country over the last 13 years. No other work on GDs and interviews is as comprehensive and path-breaking as the one in your hands. Features includes * What do moderators look for in the GDs? * How does one prepare for GDs? * How does one score more points in a GD? * How does one steer clear of the distractions during the course of a GD? * How does one `grab the initiative of others` while guarding one`s own? * What do interviewers look for? * How does one double one`s chances of selection? * How does one make a `stress interview` stress free?
How To Do Well In Gds And Interviews
Author: Time
Publisher: Pearson Education India
ISBN: 9788131725542
Category :
Languages : en
Pages : 316
Book Description
The book is the culmination of years of experience of a dedicated team of experts at the Triumphant Institute of Management Education (T.I.M.E.) Pvt. Ltd, an institute that has helped students in achieving their goal of making it into the IIMs and other premier B-schools in the country over the last 13 years. No other work on GDs and interviews is as comprehensive and path-breaking as the one in your hands. Features includes * What do moderators look for in the GDs? * How does one prepare for GDs? * How does one score more points in a GD? * How does one steer clear of the distractions during the course of a GD? * How does one `grab the initiative of others` while guarding one`s own? * What do interviewers look for? * How does one double one`s chances of selection? * How does one make a `stress interview` stress free?
Publisher: Pearson Education India
ISBN: 9788131725542
Category :
Languages : en
Pages : 316
Book Description
The book is the culmination of years of experience of a dedicated team of experts at the Triumphant Institute of Management Education (T.I.M.E.) Pvt. Ltd, an institute that has helped students in achieving their goal of making it into the IIMs and other premier B-schools in the country over the last 13 years. No other work on GDs and interviews is as comprehensive and path-breaking as the one in your hands. Features includes * What do moderators look for in the GDs? * How does one prepare for GDs? * How does one score more points in a GD? * How does one steer clear of the distractions during the course of a GD? * How does one `grab the initiative of others` while guarding one`s own? * What do interviewers look for? * How does one double one`s chances of selection? * How does one make a `stress interview` stress free?
Soft Skills 3rd Edition
Author: Prashant Sharma
Publisher: BPB Publications
ISBN: 9391392091
Category : Business & Economics
Languages : en
Pages : 336
Book Description
Essential guide to set your path to great success KEY FEATURES The book is like a GPS for the reader, where they are able to visualize the quickest ways to reach their desired goals. ● Experts Quotes ● Learning Milestones ● Learning Mastery: The Essentials of the topic ● Case In Point: Real World examples for application of the concepts ● Illustrations and Graphics ● Knowledge Check ● Case Studies ● Applied Knowledge based on the Case Studies ● Business Jargon and startup terminologies ● English Vocabulary Building DESCRIPTION ● Is it Possible to get High-Impact Online or Physical Communication skills and Soft Skills in a very short period? ● Is there a way to build executive presence to get promotion, sales and visibility for your efforts from your leaders, recruiters and clients? ● Can you develop mental strength, motivation & confidence to approach your lives with a positive mental attitude? ● Can you increase your sales or income in a very short time by adopting easy and basic changes in your life? ●Do you want to learn from a corporate expert's 20+ years experience, so that you can avoid costly and time consuming mistakes and make the right decisions? Yes, through this book you can do all the above and more! Welcome to the ultimate guide to unleashing your potential. This book aims to impart high-impact soft skills like executive presence, time management, public speaking, first impression, professionalism, etiquette, negotiation, job interview, group discussion, leadership, teamwork, communication, creativity, interpersonal skills, emotional intelligence, and much more. In a post Covid world, building a strong Online Presence has become a necessity. Whereas online meetings used to be optional, it is the norm now. A new chapter on Online Presence has been added to give the reader a competitive advantage in this new Virtual online space. A Good professional needs to have strong Language skills. Recognizing this need, the book has a section in every chapter that highlights important words and Business phrases used in the corporate industry along with their meanings. Hacks used for speed learning: Experts quotes | learning milestones | learning mastery: the essentials of the topic | case in point: real world examples for application of the concepts | illustrations and graphics | knowledge check | case studies | applied knowledge based on the case studies | business jargon and Start-up terminologies | English vocabulary building Here are a few questions our readers have asked the author. 1. I am very strong technically. Why must I learn soft skills? There is a popular saying: The first Impression is the last Impression. A good first impression that creates lifelong relationships is created through effective habits and an ability to say the right thing at the right time to the right person. To manage teams, to have good relationships with your bosses and leaders, to get the job and promotion of your dreams, it is important that we learn how to get soft skills. Formal education and technical certifications are not enough. Our technical experience is insufficient. That's where soft skills are important. Technical skills get you through the door, but soft skills help you progress upwards from floor to floor till you reach the corner office! 2. There are so many soft skills books already. What makes this one different? There are 3 main reasons why you should read this book: a. I have almost 20 years of Corporate, Business and Training experience. Starting my career as an Assistant manager with the Taj Hotels, I have experience as a founder of 3 start ups and over 15 years as a Life, Business and Executive Coach. The format of this book is entirely based on case studies experienced by me by interacting with thousands of clients and training sessions. b. Neuroscience is a very hot field right now with lots of applications in business. For the first time, I have shared new experiences and ideas on 'How to Promote Yourself' by using applied Neuroscience. I have shared how Neuromarketing helps you to handle difficult people, establish rapport and relationships and become expert people managers. c. This book highlights frequently committed mistakes by others, and suggests ways to avoid these. Life changing frameworks are showcased through case studies and examples. These help you to apply these easy methods immediately in your lives and most importantly become part of your basic nature. 3. What can I expect after reading this book? The book is like a GPS for the readers, who want to explore the quickest ways to reach their desired goals. There is no boring theory, no wasted time! It provides professionals who don’t have a background on sales to effectively `sell’ their skills. The reader learns how to `package 'their verbal and non-verbal communication to influence others. Short bite-sized business storytelling has been used to keep the reader interested and energized and motivated to apply these skills in their own life. Building a strong Online Presence can make the crucial difference between cracking that interview, influencing unsure clients positively and making the best impression on key stakeholders. This book imparts easy hacks to becoming an online champion. 3. Any other tips for getting the maximum benefit from this book? I will encourage the reader to read a few pages at a time, then try to apply the solutions and come back and fine-tune their approach by reading a few more pages. Read this book over the course of 6-8 weeks for optimal results. To develop these skills, the reader should read about a chapter and guidelines on how to exhibit new behaviour without feeling shy or conscious. Once the reader begins to exhibit appropriate behaviour in all situations: personal and professional then sustained behavior becomes a habit. This then becomes part of the reader’s basic nature. WHAT YOU WILL LEARN The book aims to provide the reader with a practical understanding of corporate and business life. It has been written by an experienced coach and industry professional with a real-world corporate perspective. WHO THIS BOOK IS FOR The book imparts proven coaching techniques and takes the reader on a journey towards exceptional leadership and management. Book helps the reader to apply it immediately in their lives and keep for life. TABLE OF CONTENTS 1. Soft Skills: An Overview 2. Emotional Intelligence 3. Self-Image Management 4. Team Building and Cooperation Teamwork, Conflict Management, Negotiation Skills 5. Time Management and Goal Setting 6. Communication Skills 7. Verbal Communication- Part 1 8. Verbal Communication - Part 2 9. Non-Verbal Communication 10. Building Online Presence 11. Level 2: Career 12. Level 3: Courtesy & Habits Guide To Correct Etiquette, Grooming & Hygiene 13. Resume Writing & Job Applications 14. Group Discussions 15. Personal Interview and Interactions 16. The Art of Promoting Yourself
Publisher: BPB Publications
ISBN: 9391392091
Category : Business & Economics
Languages : en
Pages : 336
Book Description
Essential guide to set your path to great success KEY FEATURES The book is like a GPS for the reader, where they are able to visualize the quickest ways to reach their desired goals. ● Experts Quotes ● Learning Milestones ● Learning Mastery: The Essentials of the topic ● Case In Point: Real World examples for application of the concepts ● Illustrations and Graphics ● Knowledge Check ● Case Studies ● Applied Knowledge based on the Case Studies ● Business Jargon and startup terminologies ● English Vocabulary Building DESCRIPTION ● Is it Possible to get High-Impact Online or Physical Communication skills and Soft Skills in a very short period? ● Is there a way to build executive presence to get promotion, sales and visibility for your efforts from your leaders, recruiters and clients? ● Can you develop mental strength, motivation & confidence to approach your lives with a positive mental attitude? ● Can you increase your sales or income in a very short time by adopting easy and basic changes in your life? ●Do you want to learn from a corporate expert's 20+ years experience, so that you can avoid costly and time consuming mistakes and make the right decisions? Yes, through this book you can do all the above and more! Welcome to the ultimate guide to unleashing your potential. This book aims to impart high-impact soft skills like executive presence, time management, public speaking, first impression, professionalism, etiquette, negotiation, job interview, group discussion, leadership, teamwork, communication, creativity, interpersonal skills, emotional intelligence, and much more. In a post Covid world, building a strong Online Presence has become a necessity. Whereas online meetings used to be optional, it is the norm now. A new chapter on Online Presence has been added to give the reader a competitive advantage in this new Virtual online space. A Good professional needs to have strong Language skills. Recognizing this need, the book has a section in every chapter that highlights important words and Business phrases used in the corporate industry along with their meanings. Hacks used for speed learning: Experts quotes | learning milestones | learning mastery: the essentials of the topic | case in point: real world examples for application of the concepts | illustrations and graphics | knowledge check | case studies | applied knowledge based on the case studies | business jargon and Start-up terminologies | English vocabulary building Here are a few questions our readers have asked the author. 1. I am very strong technically. Why must I learn soft skills? There is a popular saying: The first Impression is the last Impression. A good first impression that creates lifelong relationships is created through effective habits and an ability to say the right thing at the right time to the right person. To manage teams, to have good relationships with your bosses and leaders, to get the job and promotion of your dreams, it is important that we learn how to get soft skills. Formal education and technical certifications are not enough. Our technical experience is insufficient. That's where soft skills are important. Technical skills get you through the door, but soft skills help you progress upwards from floor to floor till you reach the corner office! 2. There are so many soft skills books already. What makes this one different? There are 3 main reasons why you should read this book: a. I have almost 20 years of Corporate, Business and Training experience. Starting my career as an Assistant manager with the Taj Hotels, I have experience as a founder of 3 start ups and over 15 years as a Life, Business and Executive Coach. The format of this book is entirely based on case studies experienced by me by interacting with thousands of clients and training sessions. b. Neuroscience is a very hot field right now with lots of applications in business. For the first time, I have shared new experiences and ideas on 'How to Promote Yourself' by using applied Neuroscience. I have shared how Neuromarketing helps you to handle difficult people, establish rapport and relationships and become expert people managers. c. This book highlights frequently committed mistakes by others, and suggests ways to avoid these. Life changing frameworks are showcased through case studies and examples. These help you to apply these easy methods immediately in your lives and most importantly become part of your basic nature. 3. What can I expect after reading this book? The book is like a GPS for the readers, who want to explore the quickest ways to reach their desired goals. There is no boring theory, no wasted time! It provides professionals who don’t have a background on sales to effectively `sell’ their skills. The reader learns how to `package 'their verbal and non-verbal communication to influence others. Short bite-sized business storytelling has been used to keep the reader interested and energized and motivated to apply these skills in their own life. Building a strong Online Presence can make the crucial difference between cracking that interview, influencing unsure clients positively and making the best impression on key stakeholders. This book imparts easy hacks to becoming an online champion. 3. Any other tips for getting the maximum benefit from this book? I will encourage the reader to read a few pages at a time, then try to apply the solutions and come back and fine-tune their approach by reading a few more pages. Read this book over the course of 6-8 weeks for optimal results. To develop these skills, the reader should read about a chapter and guidelines on how to exhibit new behaviour without feeling shy or conscious. Once the reader begins to exhibit appropriate behaviour in all situations: personal and professional then sustained behavior becomes a habit. This then becomes part of the reader’s basic nature. WHAT YOU WILL LEARN The book aims to provide the reader with a practical understanding of corporate and business life. It has been written by an experienced coach and industry professional with a real-world corporate perspective. WHO THIS BOOK IS FOR The book imparts proven coaching techniques and takes the reader on a journey towards exceptional leadership and management. Book helps the reader to apply it immediately in their lives and keep for life. TABLE OF CONTENTS 1. Soft Skills: An Overview 2. Emotional Intelligence 3. Self-Image Management 4. Team Building and Cooperation Teamwork, Conflict Management, Negotiation Skills 5. Time Management and Goal Setting 6. Communication Skills 7. Verbal Communication- Part 1 8. Verbal Communication - Part 2 9. Non-Verbal Communication 10. Building Online Presence 11. Level 2: Career 12. Level 3: Courtesy & Habits Guide To Correct Etiquette, Grooming & Hygiene 13. Resume Writing & Job Applications 14. Group Discussions 15. Personal Interview and Interactions 16. The Art of Promoting Yourself
Soft Skills
Author: Prashant Sharma
Publisher: BPB Publications
ISBN: 9388511417
Category : Body, Mind & Spirit
Languages : en
Pages : 312
Book Description
The Ultimate Guide to Unleash Your Potential DESCRIPTION Is it Possible to get High-Impact Communication skills and Soft Skills in a very short period? Is there a way to build executive presence to get promotion, progress and visibility for your efforts from your leaders and recruiters? Can you develop mental strength, motivation & confidence to approach your lives with a positive mental attitude? Can you develop Emotional Intelligence and have meaningful relationships with everyone to live your dream life? Do you want learn from a corporate expert's 20+ years experience, so that you can avoid costly and time consuming mistakes and make the right decisions? Yes, through this book you can do all the above and more! Ê Welcome to the ultimate guide to unleashing your potential. A Good professional needs to have strong Language skills. Recognizing this need, the book has a section in every chapter that highlights important words and Business phrases used in the corporate industry along with their meanings. The attached CD has all new content, essential soft skills training for life success. Through a series of videos, the author shares corporate tips and provides coaching for career advancement and realisation of personal goals. Ê Hacks used for speed learning: Experts quotes | learning milestones | learning mastery: the essentials of the topic | case in point: real world examples for application of the concepts | illustrations and graphics | knowledge check | case studies | applied knowledge based on the case studies | business jargon and Start-up terminologies | English vocabulary building KEY FEATURES Book aims to be the Professional Guide, Coach and Mentor to all those who want to upgrade their soft skills to get a head-start in their careers. Book is designed to give all individuals the all-important personality development soft skills required by them to become successful and powerful personalities. Book has been designed to be a bridge between Academic Curriculum education and the Industry. Effective Communication and Personal Development training concepts given in this book impart knowledge that is geared towards enhancing their soft skills WHAT WILL YOU LEARN This books aims to impart high-impact soft skills like executive presence, time management, public speaking, first impression, professionalism, etiquette, negotiation, job interview, group discussion, leadership, teamwork, communication, creativity, interpersonal skills, emotional intelligence, and much more. WHO THIS BOOK IS FOR Through this book, anyone wishing to develop powerful personalities will be able to choose and attain a career of their choice. They will develop well-rounded personalities; attain self-confidence and an ability to successfully overcome any challenge that life throws at them. Table of Contents 1. Soft Skills: An Overview 2. Emotional Intelligence 3. Self-Image Management 4. Team Building and Cooperation 5. Time Management and Goal Setting 6. Communication Skills 7. Verbal Communication Part 1 8. Verbal Communication-Part 2 9. Non-Verbal Communication 10.ÊLevel 2: Career 11.ÊLevel 3: Courtesy & Habits 12.ÊResume Writing & Job Applications 13.ÊGroup Discussions 14.ÊPersonal Interview and Interactions 15.ÊNeuromarketing: The Art of Promoting Yourself
Publisher: BPB Publications
ISBN: 9388511417
Category : Body, Mind & Spirit
Languages : en
Pages : 312
Book Description
The Ultimate Guide to Unleash Your Potential DESCRIPTION Is it Possible to get High-Impact Communication skills and Soft Skills in a very short period? Is there a way to build executive presence to get promotion, progress and visibility for your efforts from your leaders and recruiters? Can you develop mental strength, motivation & confidence to approach your lives with a positive mental attitude? Can you develop Emotional Intelligence and have meaningful relationships with everyone to live your dream life? Do you want learn from a corporate expert's 20+ years experience, so that you can avoid costly and time consuming mistakes and make the right decisions? Yes, through this book you can do all the above and more! Ê Welcome to the ultimate guide to unleashing your potential. A Good professional needs to have strong Language skills. Recognizing this need, the book has a section in every chapter that highlights important words and Business phrases used in the corporate industry along with their meanings. The attached CD has all new content, essential soft skills training for life success. Through a series of videos, the author shares corporate tips and provides coaching for career advancement and realisation of personal goals. Ê Hacks used for speed learning: Experts quotes | learning milestones | learning mastery: the essentials of the topic | case in point: real world examples for application of the concepts | illustrations and graphics | knowledge check | case studies | applied knowledge based on the case studies | business jargon and Start-up terminologies | English vocabulary building KEY FEATURES Book aims to be the Professional Guide, Coach and Mentor to all those who want to upgrade their soft skills to get a head-start in their careers. Book is designed to give all individuals the all-important personality development soft skills required by them to become successful and powerful personalities. Book has been designed to be a bridge between Academic Curriculum education and the Industry. Effective Communication and Personal Development training concepts given in this book impart knowledge that is geared towards enhancing their soft skills WHAT WILL YOU LEARN This books aims to impart high-impact soft skills like executive presence, time management, public speaking, first impression, professionalism, etiquette, negotiation, job interview, group discussion, leadership, teamwork, communication, creativity, interpersonal skills, emotional intelligence, and much more. WHO THIS BOOK IS FOR Through this book, anyone wishing to develop powerful personalities will be able to choose and attain a career of their choice. They will develop well-rounded personalities; attain self-confidence and an ability to successfully overcome any challenge that life throws at them. Table of Contents 1. Soft Skills: An Overview 2. Emotional Intelligence 3. Self-Image Management 4. Team Building and Cooperation 5. Time Management and Goal Setting 6. Communication Skills 7. Verbal Communication Part 1 8. Verbal Communication-Part 2 9. Non-Verbal Communication 10.ÊLevel 2: Career 11.ÊLevel 3: Courtesy & Habits 12.ÊResume Writing & Job Applications 13.ÊGroup Discussions 14.ÊPersonal Interview and Interactions 15.ÊNeuromarketing: The Art of Promoting Yourself
Group Discussion and Interview
Author: K. K. Singh
Publisher: K.K. Publications
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
Book Description
Group Discussion and Personal Interview is an important process in selecting people for different positions in any organization. In the present competitive environment, having domain knowledge in a particular subject is not enough, for getting a good job. Ability to effectively communicate, ideas, right body language, problem-solving, analytical and interpersonal skills is essential and prerequisite to achieving the goal .This book aims to equip all with various important skills. · What is Group Discussion? · Recruitment · Interview · Preparing for the Interview · Setting the Right Tone · Interview Strategies · The Basic Interview Questions · 50 Zingers! · Clinching the Deal · The Art of Negotiation · Interpersonal Skills
Publisher: K.K. Publications
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
Book Description
Group Discussion and Personal Interview is an important process in selecting people for different positions in any organization. In the present competitive environment, having domain knowledge in a particular subject is not enough, for getting a good job. Ability to effectively communicate, ideas, right body language, problem-solving, analytical and interpersonal skills is essential and prerequisite to achieving the goal .This book aims to equip all with various important skills. · What is Group Discussion? · Recruitment · Interview · Preparing for the Interview · Setting the Right Tone · Interview Strategies · The Basic Interview Questions · 50 Zingers! · Clinching the Deal · The Art of Negotiation · Interpersonal Skills
IT Through Experiential Learning
Author: Shreekant W Shiralkar
Publisher: Apress
ISBN: 1484224213
Category : Computers
Languages : en
Pages : 108
Book Description
This concise book shows you how experiential learning can be used to overcome the challenges posed in applying and delivering information technology (IT) to your business needs through an innovative, game-based approach. Technology innovations and evolving business models are part of a rapid change that is forcing corporate and management professionals to learn, deploy, and adopt IT in new ways in order to maintain a competitive advantage. Many are doing this through experiential learning. You’ll begin by reviewing the basics of experiential learning and its relevance to IT, followed by six chapters that apply the hands-on concept through various scenarios. Make IT Through Experiential Learning one of your valued resources today. What You'll Learn: Innovative and proven IT-related application scenarios Generic management and leadership skill development Guidance for applying the learning methods for generating extraordinary results over conventional methods Who This Book Is For: IT professionals, higher education students, and those engaged in training and organizational development.
Publisher: Apress
ISBN: 1484224213
Category : Computers
Languages : en
Pages : 108
Book Description
This concise book shows you how experiential learning can be used to overcome the challenges posed in applying and delivering information technology (IT) to your business needs through an innovative, game-based approach. Technology innovations and evolving business models are part of a rapid change that is forcing corporate and management professionals to learn, deploy, and adopt IT in new ways in order to maintain a competitive advantage. Many are doing this through experiential learning. You’ll begin by reviewing the basics of experiential learning and its relevance to IT, followed by six chapters that apply the hands-on concept through various scenarios. Make IT Through Experiential Learning one of your valued resources today. What You'll Learn: Innovative and proven IT-related application scenarios Generic management and leadership skill development Guidance for applying the learning methods for generating extraordinary results over conventional methods Who This Book Is For: IT professionals, higher education students, and those engaged in training and organizational development.
An Introduction To The Cat: Tips From An Iim Alumnus, 2/E (With Cd)
Author: Balakrishna Sidharth
Publisher: Pearson Education India
ISBN: 9788131733400
Category :
Languages : en
Pages : 220
Book Description
Publisher: Pearson Education India
ISBN: 9788131733400
Category :
Languages : en
Pages : 220
Book Description
Fit Doesn't Fit
Author: Nishtha Gehija
Publisher: Independently Published
ISBN: 9781073405824
Category :
Languages : en
Pages : 296
Book Description
What if you have a dream career but your family has other plans for you? What if you didn't have heartbreak, you were rather thrown out of love in exactly same manner by two different people?What if you have best degree and a fab job, and still feel something is missing? What if, your bae was exactly like your parents? Most importantly, what if, someone sat with you to listen to every detail of your problem.....that's not all.....you just found new friends who support your journey without judgement.Saying "I am happy" thousand times does not work - if you're not!!!Welcome to the story of Aryan, Satya, Sid and Jen - four strangers whose lives appear perfect on the outside, and on the inside, it is anything but perfect. In a series of random events, they end up taking a journey together which lands them up to having their frustrations, pains, anger and hurts to be taken off from the roots, layer by layer.Picture this: You go to a trip with extreme strangers and when you least expected it, you are pleasantly shocked to know a professional will sit with you one-on-one for one whole day to talk about your life. Question is, what would your life look like after that?
Publisher: Independently Published
ISBN: 9781073405824
Category :
Languages : en
Pages : 296
Book Description
What if you have a dream career but your family has other plans for you? What if you didn't have heartbreak, you were rather thrown out of love in exactly same manner by two different people?What if you have best degree and a fab job, and still feel something is missing? What if, your bae was exactly like your parents? Most importantly, what if, someone sat with you to listen to every detail of your problem.....that's not all.....you just found new friends who support your journey without judgement.Saying "I am happy" thousand times does not work - if you're not!!!Welcome to the story of Aryan, Satya, Sid and Jen - four strangers whose lives appear perfect on the outside, and on the inside, it is anything but perfect. In a series of random events, they end up taking a journey together which lands them up to having their frustrations, pains, anger and hurts to be taken off from the roots, layer by layer.Picture this: You go to a trip with extreme strangers and when you least expected it, you are pleasantly shocked to know a professional will sit with you one-on-one for one whole day to talk about your life. Question is, what would your life look like after that?
Journal of Rehabilitation Research & Development
Author:
Publisher:
ISBN:
Category : Disabled veterans
Languages : en
Pages : 612
Book Description
Publisher:
ISBN:
Category : Disabled veterans
Languages : en
Pages : 612
Book Description
Good Services
Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Interview Questions and Answers
Author: Richard McMunn
Publisher: How2Become Ltd
ISBN: 1907558748
Category : Business & Economics
Languages : en
Pages : 161
Book Description
Publisher: How2Become Ltd
ISBN: 1907558748
Category : Business & Economics
Languages : en
Pages : 161
Book Description