Author: L. Rust Hills
Publisher: David R. Godine Publisher
ISBN: 9780879239695
Category : Fiction
Languages : en
Pages : 276
Book Description
Obsessively-detailed, and very funny, instructions on nearly everything in life you are very possibly doing all wrong. Help is here! From how to eat an ice-cream cone to developing "principles" when you have none, the author's mission is to elevate, and ennoble, those fleeting instincts we all harbor to get our lives in order. "Hills is preoccupied primarily with the little things," Nora Ephron wrote in the New York Times"and he writes about them deliciously." This volume includes three titles previously published individually: How To Do Things Right, How to Retire at 41, and How to Be Good. They have been edited, revised and combined into one volume and the contents will have you laughing out loud, thinking hard, and at least temporarily rearranging your frazzled life. Hills is wise, witty, and very, very funny. But behind the humor, Hills remains a deeply sage and serious writer. This is his best advice, from years of experience, served up from the heart of one of the most charming humorists to grace the American scene.
How to Do Things Right
Author: L. Rust Hills
Publisher: David R. Godine Publisher
ISBN: 9780879239695
Category : Fiction
Languages : en
Pages : 276
Book Description
Obsessively-detailed, and very funny, instructions on nearly everything in life you are very possibly doing all wrong. Help is here! From how to eat an ice-cream cone to developing "principles" when you have none, the author's mission is to elevate, and ennoble, those fleeting instincts we all harbor to get our lives in order. "Hills is preoccupied primarily with the little things," Nora Ephron wrote in the New York Times"and he writes about them deliciously." This volume includes three titles previously published individually: How To Do Things Right, How to Retire at 41, and How to Be Good. They have been edited, revised and combined into one volume and the contents will have you laughing out loud, thinking hard, and at least temporarily rearranging your frazzled life. Hills is wise, witty, and very, very funny. But behind the humor, Hills remains a deeply sage and serious writer. This is his best advice, from years of experience, served up from the heart of one of the most charming humorists to grace the American scene.
Publisher: David R. Godine Publisher
ISBN: 9780879239695
Category : Fiction
Languages : en
Pages : 276
Book Description
Obsessively-detailed, and very funny, instructions on nearly everything in life you are very possibly doing all wrong. Help is here! From how to eat an ice-cream cone to developing "principles" when you have none, the author's mission is to elevate, and ennoble, those fleeting instincts we all harbor to get our lives in order. "Hills is preoccupied primarily with the little things," Nora Ephron wrote in the New York Times"and he writes about them deliciously." This volume includes three titles previously published individually: How To Do Things Right, How to Retire at 41, and How to Be Good. They have been edited, revised and combined into one volume and the contents will have you laughing out loud, thinking hard, and at least temporarily rearranging your frazzled life. Hills is wise, witty, and very, very funny. But behind the humor, Hills remains a deeply sage and serious writer. This is his best advice, from years of experience, served up from the heart of one of the most charming humorists to grace the American scene.
Doing the Right Things Right
Author: Laura Stack
Publisher: Berrett-Koehler Publishers
ISBN: 1626565686
Category : Business & Economics
Languages : en
Pages : 264
Book Description
A How-To Guide for the Modern Leader Inspired by Peter Drucker's groundbreaking book The Effective Executive, Laura Stack details precisely how 21st-century leaders and managers can obtain profitable, productive results by managing the intersection of two critical values: effectiveness and efficiency. Effectiveness, Stack says, is identifying and achieving the best objectives for your organization—doing the right things. Efficiency is accomplishing them with the least amount of time, effort, and cost—doing things right. If you're not clear on both, you're wasting your time. As Drucker put it, “There is nothing so useless as doing efficiently that which should not be done at all.” Stack's 3T Leadership offers twelve practices that will enable executives to be effective and efficient, grouped into three areas where leaders spend their time: Strategic Thinking, Teamwork, and Tactics. With her expert advice, you'll get scores of new ideas on how you, your team, and your organization can boost productivity.
Publisher: Berrett-Koehler Publishers
ISBN: 1626565686
Category : Business & Economics
Languages : en
Pages : 264
Book Description
A How-To Guide for the Modern Leader Inspired by Peter Drucker's groundbreaking book The Effective Executive, Laura Stack details precisely how 21st-century leaders and managers can obtain profitable, productive results by managing the intersection of two critical values: effectiveness and efficiency. Effectiveness, Stack says, is identifying and achieving the best objectives for your organization—doing the right things. Efficiency is accomplishing them with the least amount of time, effort, and cost—doing things right. If you're not clear on both, you're wasting your time. As Drucker put it, “There is nothing so useless as doing efficiently that which should not be done at all.” Stack's 3T Leadership offers twelve practices that will enable executives to be effective and efficient, grouped into three areas where leaders spend their time: Strategic Thinking, Teamwork, and Tactics. With her expert advice, you'll get scores of new ideas on how you, your team, and your organization can boost productivity.
Making Things Right at Work
Author: Gary Chapman
Publisher: Moody Publishers
ISBN: 0802499449
Category : Business & Economics
Languages : en
Pages : 141
Book Description
Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!
Publisher: Moody Publishers
ISBN: 0802499449
Category : Business & Economics
Languages : en
Pages : 141
Book Description
Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!
Hacking Leadership
Author: Mike Myatt
Publisher: John Wiley & Sons
ISBN: 1118817419
Category : Business & Economics
Languages : en
Pages : 212
Book Description
Hacking Leadership is Mike Myatt's latest leadership book written for leaders at every level. Leadership isn't broken, but how it's currently being practiced certainly is. Everyone has blind spots. The purpose of Hacking Leadership is to equip leaders at every level with an actionable framework to identify blind spots and close leadership gaps. The bulk of the book is based on actionable, topical leadership and management hacks to bridge eleven gaps every business needs to cross in order to create a culture of leadership: leadership, purpose, future, mediocrity, culture, talent, knowledge, innovation, expectation, complexity, and failure. Each chapter: Gives readers specific techniques to identify, understand, and most importantly, implement individual, team and organizational leadership hacks. Addresses blind spots and leverage points most leaders and managers haven’t thought about, which left unaddressed, will adversely impact growth, development, and performance. All leaders have blind-spots (gaps), which often go undetected for years or decades, and sadly, even when identified the methods for dealing with them are outdated and ineffective – they need to be hacked. Showcases case studies from the author’s consulting practice, serving as a confidant with more than 150 public company CEOs. Some of those corporate clients include: AT&T, Bank of America, Deloitte, EMC, Humana, IBM, JP Morgan Chase, Merrill Lynch, PepsiCo, and other leading global brands. Hacking Leadership offers a fresh perspective that makes it easy for leaders to create a roadmap to identify, refine, develop, and achieve their leadership potential--and to create a more effective business that is financially solvent and professionally desirable.
Publisher: John Wiley & Sons
ISBN: 1118817419
Category : Business & Economics
Languages : en
Pages : 212
Book Description
Hacking Leadership is Mike Myatt's latest leadership book written for leaders at every level. Leadership isn't broken, but how it's currently being practiced certainly is. Everyone has blind spots. The purpose of Hacking Leadership is to equip leaders at every level with an actionable framework to identify blind spots and close leadership gaps. The bulk of the book is based on actionable, topical leadership and management hacks to bridge eleven gaps every business needs to cross in order to create a culture of leadership: leadership, purpose, future, mediocrity, culture, talent, knowledge, innovation, expectation, complexity, and failure. Each chapter: Gives readers specific techniques to identify, understand, and most importantly, implement individual, team and organizational leadership hacks. Addresses blind spots and leverage points most leaders and managers haven’t thought about, which left unaddressed, will adversely impact growth, development, and performance. All leaders have blind-spots (gaps), which often go undetected for years or decades, and sadly, even when identified the methods for dealing with them are outdated and ineffective – they need to be hacked. Showcases case studies from the author’s consulting practice, serving as a confidant with more than 150 public company CEOs. Some of those corporate clients include: AT&T, Bank of America, Deloitte, EMC, Humana, IBM, JP Morgan Chase, Merrill Lynch, PepsiCo, and other leading global brands. Hacking Leadership offers a fresh perspective that makes it easy for leaders to create a roadmap to identify, refine, develop, and achieve their leadership potential--and to create a more effective business that is financially solvent and professionally desirable.
Leading With Emotional Courage
Author: Peter Bregman
Publisher: John Wiley & Sons
ISBN: 1119505674
Category : Business & Economics
Languages : en
Pages : 171
Book Description
The Wall Street Journal bestselling author of 18 Minutes unlocks the secrets of highly successful leaders and pinpoints the missing ingredient that makes all the difference You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. Maybe it’s in your workplace, or in your relationships, or simply in your own life. But great leadership—leadership that aligns teams, inspires action, and achieves results—is hard. And what makes it hard isn’t theoretical, it’s practical. It’s not about knowing what to say or do. It’s about whether you’re willing to experience the discomfort, risk, and uncertainty of saying or doing it. In other words, the most critical challenge of leadership is emotional courage. If you are willing to feel everything, you can do anything. Leading with Emotional Courage, based on the author’s popular blogs for Harvard Business Review, provides practical, real-world advice for building your emotional courage muscle. Each short, easy to read chapter details a distinct step in this emotional “workout,” giving you grounded advice for handling the difficult situations without sacrificing professional ground. By building the courage to say the necessary but difficult things, you become a stronger leader and leave the “should’ves” behind. Theoretically, leadership is straightforward, but how many people actually lead? The gap between theory and practice is huge. Emotional courage is what bridges that gap. It’s what sets great leaders apart from the rest. It gets results. It cuts through the distractions, the noise, and the politics to solve problems and get things done. This book is packed with actionable steps you can take to start building these skills now. Have the courage to speak up when others remain silent Be stable and grounded in the face of uncertainty Respond productively to opposition without getting distracted Weather others’ anger without shutting down or getting defensive Leading with Emotional Courage coaches you to build your emotional courage, exercise it effectively, and create an environment in which people around you take accountability to get hard things done.
Publisher: John Wiley & Sons
ISBN: 1119505674
Category : Business & Economics
Languages : en
Pages : 171
Book Description
The Wall Street Journal bestselling author of 18 Minutes unlocks the secrets of highly successful leaders and pinpoints the missing ingredient that makes all the difference You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. Maybe it’s in your workplace, or in your relationships, or simply in your own life. But great leadership—leadership that aligns teams, inspires action, and achieves results—is hard. And what makes it hard isn’t theoretical, it’s practical. It’s not about knowing what to say or do. It’s about whether you’re willing to experience the discomfort, risk, and uncertainty of saying or doing it. In other words, the most critical challenge of leadership is emotional courage. If you are willing to feel everything, you can do anything. Leading with Emotional Courage, based on the author’s popular blogs for Harvard Business Review, provides practical, real-world advice for building your emotional courage muscle. Each short, easy to read chapter details a distinct step in this emotional “workout,” giving you grounded advice for handling the difficult situations without sacrificing professional ground. By building the courage to say the necessary but difficult things, you become a stronger leader and leave the “should’ves” behind. Theoretically, leadership is straightforward, but how many people actually lead? The gap between theory and practice is huge. Emotional courage is what bridges that gap. It’s what sets great leaders apart from the rest. It gets results. It cuts through the distractions, the noise, and the politics to solve problems and get things done. This book is packed with actionable steps you can take to start building these skills now. Have the courage to speak up when others remain silent Be stable and grounded in the face of uncertainty Respond productively to opposition without getting distracted Weather others’ anger without shutting down or getting defensive Leading with Emotional Courage coaches you to build your emotional courage, exercise it effectively, and create an environment in which people around you take accountability to get hard things done.
The First 20 Hours
Author: Josh Kaufman
Publisher: Penguin
ISBN: 1101623047
Category : Self-Help
Languages : en
Pages : 290
Book Description
Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of practicing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct complex skills, maximize productive practice, and remove common learning barriers. By completing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the methods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard keyboard, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the simple techniques he teaches: Define your target performance level: Figure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcomponents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accurate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chainsaws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.
Publisher: Penguin
ISBN: 1101623047
Category : Self-Help
Languages : en
Pages : 290
Book Description
Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of practicing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct complex skills, maximize productive practice, and remove common learning barriers. By completing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the methods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard keyboard, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the simple techniques he teaches: Define your target performance level: Figure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcomponents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accurate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chainsaws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.
Time Management Ninja
Author: Craig Jarrow
Publisher: Mango Media Inc.
ISBN: 1633538923
Category : Self-Help
Languages : en
Pages : 150
Book Description
“This book will help you own your calendar, block time for what matters most and reclaim your life.” —Paula Rizzo, author of Listful Living: A List-Making Journey to a Less Stressed You You want more time to spend with family, to achieve big goals, and to simply enjoy life. Yet, there seem to be more and more things competing for your time, and more distractions interrupting your day. Craig Jarrow has spent many years testing time management tactics, tools, and systems and written hundreds of articles on productivity, goals, and organization, Through it all he’s learned a simple truth: Time management should be easy, not complicated and unwieldy. And it shouldn’t take up more of your precious time than it gives back! Time Management Ninja offers 21 rules that will show you an easier and more effective way to take control of your time and manage your busy life. Follow these simple principles and get more done with less effort. It’s no-stress, uncomplicated time management that works. “Read this book, apply its rules, and you’ll find freedom.” —Hyrum Smith, bestselling author of Purposeful Retirement
Publisher: Mango Media Inc.
ISBN: 1633538923
Category : Self-Help
Languages : en
Pages : 150
Book Description
“This book will help you own your calendar, block time for what matters most and reclaim your life.” —Paula Rizzo, author of Listful Living: A List-Making Journey to a Less Stressed You You want more time to spend with family, to achieve big goals, and to simply enjoy life. Yet, there seem to be more and more things competing for your time, and more distractions interrupting your day. Craig Jarrow has spent many years testing time management tactics, tools, and systems and written hundreds of articles on productivity, goals, and organization, Through it all he’s learned a simple truth: Time management should be easy, not complicated and unwieldy. And it shouldn’t take up more of your precious time than it gives back! Time Management Ninja offers 21 rules that will show you an easier and more effective way to take control of your time and manage your busy life. Follow these simple principles and get more done with less effort. It’s no-stress, uncomplicated time management that works. “Read this book, apply its rules, and you’ll find freedom.” —Hyrum Smith, bestselling author of Purposeful Retirement
The Checklist Manifesto
Author: Atul Gawande
Publisher: Metropolitan Books
ISBN: 1429953381
Category : Medical
Languages : en
Pages : 225
Book Description
The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.
Publisher: Metropolitan Books
ISBN: 1429953381
Category : Medical
Languages : en
Pages : 225
Book Description
The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.
Getting the Right Things Done
Author: Pascal Dennis
Publisher: Lean Enterprise Institute
ISBN: 0976315262
Category : Business planning
Languages : en
Pages : 246
Book Description
" ... Pascal will illustrate the method by telling the story of the imaginary (but very real) Atlas Industries as it switches from traditional planning methods to rigorous strategy deployment. He will explain in detail how you and your organization can get the right things done by applying the method consistently"--P. vii, foreword.
Publisher: Lean Enterprise Institute
ISBN: 0976315262
Category : Business planning
Languages : en
Pages : 246
Book Description
" ... Pascal will illustrate the method by telling the story of the imaginary (but very real) Atlas Industries as it switches from traditional planning methods to rigorous strategy deployment. He will explain in detail how you and your organization can get the right things done by applying the method consistently"--P. vii, foreword.
A Good Apology
Author: Molly Howes
Publisher: Grand Central Publishing
ISBN: 1538701324
Category : Self-Help
Languages : en
Pages : 249
Book Description
Through its four essential steps, A GOOD APOLOGY gives groundbreaking advice on how best to make an effective apology toward rebuilding any relationship, for readers of The Body Keeps the Score. We've all done something wrong or made a mistake or insulted someone -- even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps. An apology is a small-scale event between people, but it's enormously powerful. This comprehensive book gives readers the tools to fix their relationships, make amends, and move forward. With it, you'll fully understand the meaning and importance of this universal and timeless endeavor: a good apology.
Publisher: Grand Central Publishing
ISBN: 1538701324
Category : Self-Help
Languages : en
Pages : 249
Book Description
Through its four essential steps, A GOOD APOLOGY gives groundbreaking advice on how best to make an effective apology toward rebuilding any relationship, for readers of The Body Keeps the Score. We've all done something wrong or made a mistake or insulted someone -- even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps. An apology is a small-scale event between people, but it's enormously powerful. This comprehensive book gives readers the tools to fix their relationships, make amends, and move forward. With it, you'll fully understand the meaning and importance of this universal and timeless endeavor: a good apology.