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Author: Charles M. Dobbs
Publisher: AuthorHouse
ISBN: 1496952685
Category : Self-Help
Languages : en
Pages : 171
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Book Description
Charles M. Dobbs is a recently retired professor of history from Iowa State University; previously, he was a professor at Metropolitan State University of Denver. He taught courses in US and East Asian history, with a focus on diplomatic and military history. He authored five monographs, several dozen scholarly articles, and more than three hundred encyclopedia entries mostly focused in these areas. One of his favorite courses to teach was research methods, where he discussed how to frame the question, find appropriate materials and sources, and how to organize those sources and write up the materials in a compelling fashion. Dobbs earned his BA from the University of Connecticut and his MA and PhD degrees from Indiana University, all three in history. During his nearly four decades as a faculty member, Dobbs also spent fifteen years as assistant to the president. Duties included looking into complaints, overseeing, editing, and/or originating the presidents correspondence, helping organize outreach, and interacting with various publics. Separately, Dobbs has a long history of writing letters when he was disappointed in a product or a service he received. He has always believed that companies and organizations are strengthened by logical, well-argued letters drawing attention to a problem area. From these twin experiences comes this book, How to Complain [More] Effectively. It reflects experience in complaining about situations as well as having to look into such complaints to determine if the institution was at fault; and if it was, to offer a reasonable resolution, and if it acted correctly, to explain the situation and correct the record to reflect that appropriate action.
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Author: Charles M. Dobbs
Publisher: AuthorHouse
ISBN: 1496952685
Category : Self-Help
Languages : en
Pages : 171
Get Book Here
Book Description
Charles M. Dobbs is a recently retired professor of history from Iowa State University; previously, he was a professor at Metropolitan State University of Denver. He taught courses in US and East Asian history, with a focus on diplomatic and military history. He authored five monographs, several dozen scholarly articles, and more than three hundred encyclopedia entries mostly focused in these areas. One of his favorite courses to teach was research methods, where he discussed how to frame the question, find appropriate materials and sources, and how to organize those sources and write up the materials in a compelling fashion. Dobbs earned his BA from the University of Connecticut and his MA and PhD degrees from Indiana University, all three in history. During his nearly four decades as a faculty member, Dobbs also spent fifteen years as assistant to the president. Duties included looking into complaints, overseeing, editing, and/or originating the presidents correspondence, helping organize outreach, and interacting with various publics. Separately, Dobbs has a long history of writing letters when he was disappointed in a product or a service he received. He has always believed that companies and organizations are strengthened by logical, well-argued letters drawing attention to a problem area. From these twin experiences comes this book, How to Complain [More] Effectively. It reflects experience in complaining about situations as well as having to look into such complaints to determine if the institution was at fault; and if it was, to offer a reasonable resolution, and if it acted correctly, to explain the situation and correct the record to reflect that appropriate action.
Author:
Publisher:
ISBN:
Category : Consumer affairs departments
Languages : en
Pages : 20
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Book Description
Author: Helen Dewdney
Publisher: M-Y Books Publishing
ISBN: 0993070442
Category : Law
Languages : en
Pages : 216
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Book Description
Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
Author: Meg Selig
Publisher: Routledge
ISBN: 1135967695
Category : Psychology
Languages : en
Pages : 228
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Book Description
In Changepower! 37 Secrets to Habit Change Success, author Meg Selig guides readers through a step-by-step process that will help them achieve any habit change goal. Whether the reader wants to break a hurtful habit like smoking or overeating, or build a healthy habit like exercising or speaking up, Changepower! provides a springboard for change. Selig helps habit-changers move beyond willpower and succeed with changepower - the synergy that comes from combining willpower with other resources, useful outside supports, and wise strategies. In Changepower!, she shows habit-changers how to beef up both their willpower and their changepower to achieve habit change success. The key is revving up motivation. Selig reveals the most powerful motivators for change - pain motivators, the Eight Great Motivators, and even not-so-noble motivators. Research has shown that most changes take place in stages rather than overnight. Selig provides a step-by-step plan for each stage, leaving plenty of room for flexibility depending on each person’s needs. First-person stories, pithy quotes, and how-to exercises provide inspiration, humor, and encouragement as readers embark on their habit change journeys.
Author:
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 4
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Book Description
Author: Amy Fish
Publisher: New World Library
ISBN: 1608686205
Category : Self-Help
Languages : en
Pages : 258
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Book Description
SPEAK UP AND PERSUADE At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.
Author: Steve Wiseman
Publisher:
ISBN: 9780356126999
Category : Consumer complaints
Languages : en
Pages : 128
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Book Description
Author: Dorsey Oyen
Publisher:
ISBN:
Category :
Languages : en
Pages : 48
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Book Description
Complaining has a negative connotation and is viewed as a bad thing by most people - especially if you work in an industry where customer satisfaction is key to success. Can doing so actually improve a relationship you have with someone? Is there an art to complaining in a way that actually brings about a positive result? We have to live with that, but often they are things that could be avoided, and with a little thought on the side of the company you are dealing with, be more palatable for you as one of their customers. This book explains how to complain effectively, how to make a point, and receive something to make that pain a little better. It explains how to get as close to the top of a company as you need to get to obtain the result you want. You'll get something back from the company that broke your customer experience.
Author: University of Nebraska--Lincoln. Nebraska Public Interest Research Group
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 4
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Book Description
Recommends procedures for effectively registering consumer complaints.
Author: Guy Winch
Publisher: Createspace Independent Publishing Platform
ISBN: 9781976342134
Category :
Languages : en
Pages : 252
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Book Description
We complain about everything, often neither expecting nor getting meaningful resolutions. Wasting time and energy on unproductive complaints can take an emotional toll on our moods and well-being. Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and how to convey our complaints in ways that encourage cooperation and remedies to our dissatisfactions. Whether we're dealing with a rude store clerk, a bureaucrat, a coworker, a friend or family member, complaining constructively can be empowering and can significantly strengthen our personal, familial, and work relationships.
