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Author: Johnny Sue Reynolds Ph. D.
Publisher: Goodheart-Wilcox Publisher
ISBN: 9781631265495
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
"Food, lodging, travel, tourism, recreation."
Author: Johnny Sue Reynolds Ph. D.
Publisher: Goodheart-Wilcox Publisher
ISBN: 9781631265495
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
"Food, lodging, travel, tourism, recreation."
Author: Conrad Lashley
Publisher: Taylor & Francis
ISBN: 1136402276
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Author: Johnny Sue Reynolds
Publisher: Goodheart-Wilcox Publisher
ISBN: 9781619602670
Category : Hospitality industry
Languages : en
Pages : 0
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Book Description
Resource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Author: Rebecca Dei Mensah
Publisher: Xlibris Corporation
ISBN: 1483693171
Category : Business & Economics
Languages : en
Pages : 418
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Book Description
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
Author: Liping A. Cai
Publisher: Emerald Group Publishing
ISBN: 1787563839
Category : Business & Economics
Languages : en
Pages : 333
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Book Description
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Author:
Publisher: CABI
ISBN: 9780851990446
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Author: B. Prideaux
Publisher: CABI
ISBN: 1845930150
Category : Hospitality industry
Languages : en
Pages : 357
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Book Description
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Author:
Publisher: Pearson South Africa
ISBN: 9781770251373
Category : Home economics
Languages : en
Pages : 378
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Book Description
Author: City of London College of Economics
Publisher: City of London College of Economics
ISBN:
Category : Education
Languages : en
Pages : 356
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Book Description
Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Author:
Publisher:
ISBN:
Category : Hospitality industry
Languages : en
Pages : 229
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Book Description
This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.
