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Author:
Publisher:
ISBN:
Category : Ford automobile
Languages : en
Pages : 1020
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Book Description
Author:
Publisher:
ISBN:
Category : Ford automobile
Languages : en
Pages : 1020
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Book Description
Author:
Publisher:
ISBN:
Category : Automobiles
Languages : en
Pages : 960
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Book Description
Author:
Publisher:
ISBN:
Category : Ford automobile
Languages : en
Pages : 526
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Book Description
Author: Murray Fahnestock
Publisher: Distal
ISBN:
Category : Automobiles
Languages : en
Pages : 536
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Book Description
Author: Bryce G. Hoffman
Publisher: Three Rivers Press
ISBN: 0307886050
Category : Automobile industry and trade
Languages : en
Pages : 434
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Book Description
A riveting, behind-the-scenes account of the near collapse of the Ford Motor Company, which in 2008 was close to bankruptcy, and CEO Alan Mulally's hard-fought effort and bold plan--including his decision not to take federal bailout money--to bring Ford back from the brink.
Author:
Publisher:
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Category : Automobile travel
Languages : en
Pages : 60
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Book Description
The Ford owner's magazine.
Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Robert Genat
Publisher: MotorBooks International
ISBN: 1610608038
Category : Automobile dealers
Languages : en
Pages : 172
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Book Description
Author: Henry Dominguez
Publisher:
ISBN: 9780977770120
Category :
Languages : en
Pages :
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Book Description
A pictorial history of the Ford dealership from 1903 to 1954.
Author: Peter Winnewisser
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 280
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Book Description
If you love cars, you will love this incredibly exciting social history of Ford's Model A. Acclaimed historian, Peter Winnewisser gives you a complete treatment of what this well-built car meant to the Ford Motor Company, the workers who built them, the dealers who sold them, the people who bought them and the neighbourhoods the Ford factories called home. This book offers an entertaining look at how the Model A helped to carry a nation through the Great Depression as well as serving as an ambassador to America's automobile past. It is full of anecdotes from owners, dealers and Ford executives complete with a comprehensive bibliography based on authentic period material from the Ford Motor Company. Plus more than 300 photographs, many from the Ford Motor Company's archives, allow you to trace and develop the Model A's rise to prominence.
