Focusing on Customers Participant Workbook

Focusing on Customers Participant Workbook PDF Author: Kevin Eikenberry
Publisher: John Wiley & Sons
ISBN: 0470501871
Category : Business & Economics
Languages : en
Pages : 18

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Book Description
Unleash your leadership potential — one skill at a time With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Focusing on Customers workshop, you will: Understand how to impact both internal and external customer service Know how to instill a customer service mindset Understand how to recover from a customer service problem Learn strategies for building stronger partnerships PARTICIPANT WORKBOOKS Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9

Compassion Focused Therapy Participant Workbook

Compassion Focused Therapy Participant Workbook PDF Author: Rachel Arnold
Publisher: Routledge
ISBN: 1000436977
Category : Psychology
Languages : en
Pages : 155

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Book Description
Compassion Focused Therapy Participant Workbook is a companion book to Compassion Focused Group Therapy for University Counseling Centers, a one-of-a-kind 12-session manual for conducting compassion focused group therapy on college campuses. Compassion-based interventions have been shown to decrease symptoms of depression, anxiety, and psychological distress in students. This book’s 12 sessions incorporate several aspects of compassionate living including defining and understanding compassion, mindfulness, shame, assertiveness, and forgiveness to help participants act in more compassionate ways with themselves and others, lower feelings of shame and self-criticism, and engage in self-reassuring behaviors. The workbook provides clients with summaries of each session, handouts, and key exercises and, along with the manual, can be followed session-by-session or adapted according to the needs of the group. This workbook is designed to be used by clinicians and participants in a clinician-led group utilizing Compassion Focused Group Therapy for University Counseling Centers.

Taking Responsibility and Accountability Participant Workbook

Taking Responsibility and Accountability Participant Workbook PDF Author: Kevin Eikenberry
Publisher: John Wiley & Sons
ISBN: 0470501901
Category : Business & Economics
Languages : en
Pages : 18

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Book Description
Unleash your leadership potential — one skill at a time With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Taking Responsibility and Accountability workshop, you will: Understand the importance of being personally accountable Know what gets in the way of accountability Recognize barriers to effective delegation Know both the vicious and virtuous cycles of delegation Know how to empower others Learn the steps to creating a culture of accountability PARTICIPANT WORKBOOKS Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9

Anger Management for Substance Use Disorder and Mental Health Clients - Participant Workbook (Updated 2019)

Anger Management for Substance Use Disorder and Mental Health Clients - Participant Workbook (Updated 2019) PDF Author: U.S. Department of Health and Human Services
Publisher: Lulu.com
ISBN: 1794755500
Category : Reference
Languages : en
Pages : 64

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Book Description
This workbook is designed to be used by participants in an anger management group treatment for individuals with substance use or mental disorders. Practitioners report that the manual and workbook have also been used successfully for self-study, without the support of a clinician or a group. The workbook provides individuals participating in the 12-week anger management group treatment with a summary of core concepts, worksheets for completing between-session challenges, and space to take notes for each of the sessions. The concepts and skills presented in the anger management treatment are best learned by practice and review and by completing the between-session challenges in this workbook. Using this workbook as you participate in the 12-week anger management group treatment will help you develop the skills that are necessary to successfully manage anger.

Compassion Focused Therapy Participant Workbook

Compassion Focused Therapy Participant Workbook PDF Author: Rachel Arnold
Publisher: Routledge
ISBN: 9781032064826
Category :
Languages : en
Pages : 152

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Book Description
Compassion Focused Therapy Participant Workbook is a companion book to Compassion Focused Group Therapy for University Counseling Centers, a one-of-a-kind 12-session manual for conducting compassion-focused group therapy on college campuses. Compassion-based interventions have been shown to decrease symptoms of depression, anxiety, and psychological distress in students. This book's twelve sessions incorporate several aspects of compassionate living including defining and understanding compassion, mindfulness, shame, assertiveness, and forgiveness to help participants act in more compassionate ways with themselves and others, lower feelings of shame and self-criticism, and engage in self-reassuring behaviors. The workbook provides clients with summaries of each session, handouts, and key exercises and, along with the manual, can be followed session-by-session or adapted according to the needs of the group. This workbook is designed to be used to be used by clinicians and participants in a clinician-led group utilizing Compassion Focused Group Therapy for University Counseling Centers.

How People Change

How People Change PDF Author: Timothy S. Lane
Publisher: New Growth Press
ISBN: 1935273906
Category : Religion
Languages : en
Pages : 344

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Book Description
What does it take for lasting change to take root in your life? If you've ever tried, failed, and wondered what you could do differently, you need to read How People Change. In the book, biblical counseling experts Timothy S. Lane and Paul David Tripp explain the biblical pattern for change in a clear, practical way you can apply to the challenges of daily life. But change involves much more than just a biblical formula: you will see how God is at work to make you the person you were created to be. That powerful, loving, redemptive relationship is at the heart of all positive change you experience. A changed heart is the bright promise of the gospel, but many of us wonder if we'll ever see lasting change take root in our lives. When the Bible talks about the gift of a new heart, it doesn't mean a heart that is immediately perfected, but a heart that is capable of being changed. Jesus's work on the cross targets our hearts, our core desires and motivations, and when our hearts change, our behavior changes. How People Change targets the root of a person: the heart. When our core desires and motivations change, only then will behavior follow. Using a biblical model of Heat, Thorns, Cross, and Fruit, Paul David Tripp and Timothy S. Lane reveal how lasting change is possible. You don't need to be stuck anymore. In Christ, you are a new creation. The old has gone and the new has come. Includes a foreword by David Powlison.

VSM: Participant Workbook

VSM: Participant Workbook PDF Author: ENNA
Publisher: CRC Press
ISBN: 1000948951
Category : Business & Economics
Languages : en
Pages : 94

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Book Description
The VSM Participant Workbook should be used during the Value Stream Mapping Workshop. This workbook allows the participant to systematically follow the facilitator through the presentation and workshop. The workbook should be personalized and retained for continued reference long after the VSM training is finished.

Anger Management for Substance Abuse and Mental Health Clients

Anger Management for Substance Abuse and Mental Health Clients PDF Author: Patrick M. Reilly
Publisher:
ISBN:
Category : Anger
Languages : en
Pages : 68

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Book Description


Christ-Follower Participant's Guide

Christ-Follower Participant's Guide PDF Author: Seacoast Church,
Publisher: HarperChristian Resources
ISBN: 1401675026
Category : Religion
Languages : en
Pages : 129

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Book Description
What does a follower of Christ actually look like, and how can I become one? The Christ-follower DVD-based study focuses on the fundamentals of the Christian faith, going directly to the words of Jesus in Luke chapter 6 to answer important questions like, Who does Jesus claim to be? How does he pray? Whom does he bless? How does he treat his enemies? How does he say we should view ourselves? And what does this mean for me today? The Christ-Follower Participant's Guide will guide you as you grow in your relationship with Christ and take steps toward becoming a doer of the Word rather than a hearer of the Word. You will rekindle your passion and devotion to follow Christ as you: Worship God enthusiastically Grow in maturity and consistency Connect with the church regularly Serve others unselfishly Share your faith effectively This unique study can be used on your own for personal devotions and study or for study with your small group, family, youth group, or even your entire church. Participant's Guide Features Include: Daily readings Questions for personal reflection Action steps for personal growth Guide for small group discussion Guide for family discussion Tips for implementing this study in a youth group

Jesus Is Participant's Guide

Jesus Is Participant's Guide PDF Author: Judah Smith
Publisher: Thomas Nelson Inc
ISBN: 1401678076
Category : Religion
Languages : en
Pages : 130

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Book Description
In Jesus Is, Judah Smith explores a number of topics that reveal Jesus' purpose for coming, what He accomplished while He was here, and what that means for us.