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Author: Michael Heppell
Publisher: Pearson Education
ISBN: 9780273707929
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Author: Michael Heppell
Publisher: Pearson Education
ISBN: 9780273707929
Category : Business & Economics
Languages : en
Pages : 152
Get Book Here
Book Description
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Author: Leonardo Inghilleri
Publisher: AMACOM
ISBN: 0814415393
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author: Wise Bread Writers
Publisher: Skyhorse Publishing Inc.
ISBN: 160239704X
Category : Business & Economics
Languages : en
Pages : 353
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Book Description
A treasury of top-selected submissions to the popular personal finance blog WiseBread.com shares insights on how to enjoy life while living responsibly, in a resource that organizes entries under such headers as shopping in bulk, saving money while going green, and reducing one's mortgage and rent costs. Original.
Author: Tere Stouffer
Publisher: Simon and Schuster
ISBN: 1440550115
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
Create a foolproof budget that's right for you! Everyone wants a simple and practical way to manage their money, but with countless financial planners, budgeting articles, and websites available, it's not always easy to figure out where to start. Filled with only the most essential information on budgeting, this book shows you how to build a financial plan that not only meets your needs, but helps you stay on track. From prioritizing goals and listing expenses to saving regularly and planning for future finances, this book guides you through all the important steps of budgeting with realistic advice. You'll be able to create a visual portrait of your finances as well as learn how to manage your spending, stay out of debt, and build for the future. This book also includes a resource guide for free and up-to-date web tools that make the process as easy and comprehensive as possible. With The Only Budgeting Book You'll Ever Need, you will finally be able to find peace of mind knowing that you can create a realistic budget that works for your financial situation and goals.
Author: Michael Heppell
Publisher: Pearson UK
ISBN: 1292100230
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Author: Stan Toler
Publisher: Gospel Light Publications
ISBN: 9780830723508
Category : Religion
Languages : en
Pages : 252
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Book Description
Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
Author: Rosie Wallace
Publisher: Headline
ISBN: 0755390229
Category : Fiction
Languages : en
Pages : 245
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Book Description
When Annie finds out she's pregnant, aged 44, it comes as a bit of a shock - after all, she's been celibate for five years. As a divorced single-mother caring for both a teenage son and an elderly parent, Annie has enough on her plate without having to look after a new baby as well - especially as she still hasn't figured out who the father is. There are two candidates in the running: her ex-boyfriend Tariq and Andrew, the widowed leader of the Scottish Parliament. With Annie's job as Health Minister placing her firmly in the public eye, she needs to solve the problems of her tangled personal life before the press cotton on - and she needs to solve them fast.
Author: Basil Sawczuk
Publisher: John Wiley & Sons
ISBN: 1405181877
Category : Technology & Engineering
Languages : en
Pages : 286
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Book Description
This practical book on selling and marketing will help architects, engineers, project managers, facilities managers, surveyors, and contractors ‘sell’ themselves to prospective clients. As clients become more sophisticated at both local and international level, and as competition in the construction industry increases, both contractors and consultants have to take a more professional approach to selling themselves. This is especially true for PFI bids where vast resources are committed to winning multi-million pound contracts. Through a simple-to-follow process, illustrated with plenty of diagrams and checklists, Marketing & Selling Professional Services in Architecture & Construction sets out the seven key aspects of selling and marketing professional services. It is full of applicable ideas and examples and is well structured to enable readers to dip into the section relevant to their current needs.
Author: Jennifer Basye Sander
Publisher: Penguin
ISBN: 9780028633893
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
Offers advice on saving money, paying off credit cards, and planning, executing, and sticking to a budget
Author: Carrie-Marie Bratley
Publisher: Moon Travel
ISBN: 1640493387
Category : Travel
Languages : en
Pages : 326
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Book Description
From the vibrant azulejo tiles and colorful rooftops to the warm, golden coastline, get to know the charming City of Seven Hills with Moon Lisbon & Beyond. Explore In and Around the City: Wander Lisbon's most interesting neighborhoods, like Chiado, Castelo, Bairro Alto, and Belém, and nearby regions, including the Setúbal Peninsula, the Portuguese Riviera, and the Costa da Caparica Go at Your Own Pace: Choose from over a dozen flexible itinerary options designed for foodies, beach-goers, history buffs, art lovers, and more, or customize your own adventure with recommendations for food, festivals and events, sights, and activities Get Outside the City: Venture through the fascinating Chapel of Bones in Évora, go surfing in Nazaré, relax by the tranquil river in Tomar, and sip the local cherry liqueur in Óbidos See the Sights: Hop on Tram 28 to explore the hilly capital, wander through 11th century castles, shop for artisan treasures at a local flea market, or soak up the vibrant colors of Lisbon's famous tiles at the Museu Nacional do Azulejo Savor the Flavors: Enjoy mouthwatering pasteis de Belém, order fresh grilled sardines at an outdoor bar, and people-watch as you snack on local cheese and charcuterie Experience the Nightlife: Catch a traditional folk music show in a neighborhood fado house, chat with locals over a pint in neighborhood pub, and sample delicious regional vintages at a chic wine bar Get to Know the Real Lisbon: Follow suggestions from Portugal transplant Carrie-Marie Bratley on supporting local businesses and avoiding crowds Full-Color Photos and Detailed Maps Handy Tools: Background information on Portugal's history and culture, plus tips on ethical travel, what to pack, where to stay, and how to get around Day trip itineraries, favorite local spots, and strategies to skip the crowds: Take your time with Moon Lisbon & Beyond. Exploring more of Europe? Check out Moon Venice & Beyond or Moon Barcelona & Beyond.
