Author: Pierre Guérin
Publisher: International Monetary Fund
ISBN: 1513574493
Category : Business & Economics
Languages : en
Pages : 25
Book Description
The shutdown in economic activity due to the coronavirus disease (COVID-19) crisis has resulted in a short-term decline in global carbon emissions, but the long-term impact of the pandemic on the transition to a low-carbon economy is uncertain. Looking at previous episodes of financial and economic stress to draw implications for the current crisis, we find that tighter financial constraints and adverse economic conditions are generally detrimental to firms’ environmental performance, reducing green investments. The COVID-19 crisis could thus potentially slow down the transition to a low-carbon economy. In light of the urgent need to reduce global greenhouse gas emissions, these findings underline the importance of climate policies and green recovery packages to boost green investment and support the energy transition. Policies that support the sustainable finance sector, such as improved transparency and standardization, could further help mobilize green investments.
Firms’ Environmental Performance and the COVID-19 Crisis
Author: Pierre Guérin
Publisher: International Monetary Fund
ISBN: 1513574493
Category : Business & Economics
Languages : en
Pages : 25
Book Description
The shutdown in economic activity due to the coronavirus disease (COVID-19) crisis has resulted in a short-term decline in global carbon emissions, but the long-term impact of the pandemic on the transition to a low-carbon economy is uncertain. Looking at previous episodes of financial and economic stress to draw implications for the current crisis, we find that tighter financial constraints and adverse economic conditions are generally detrimental to firms’ environmental performance, reducing green investments. The COVID-19 crisis could thus potentially slow down the transition to a low-carbon economy. In light of the urgent need to reduce global greenhouse gas emissions, these findings underline the importance of climate policies and green recovery packages to boost green investment and support the energy transition. Policies that support the sustainable finance sector, such as improved transparency and standardization, could further help mobilize green investments.
Publisher: International Monetary Fund
ISBN: 1513574493
Category : Business & Economics
Languages : en
Pages : 25
Book Description
The shutdown in economic activity due to the coronavirus disease (COVID-19) crisis has resulted in a short-term decline in global carbon emissions, but the long-term impact of the pandemic on the transition to a low-carbon economy is uncertain. Looking at previous episodes of financial and economic stress to draw implications for the current crisis, we find that tighter financial constraints and adverse economic conditions are generally detrimental to firms’ environmental performance, reducing green investments. The COVID-19 crisis could thus potentially slow down the transition to a low-carbon economy. In light of the urgent need to reduce global greenhouse gas emissions, these findings underline the importance of climate policies and green recovery packages to boost green investment and support the energy transition. Policies that support the sustainable finance sector, such as improved transparency and standardization, could further help mobilize green investments.
Applied Statistics Using Stata
Author: Mehmet Mehmetoglu
Publisher: SAGE
ISBN: 1529788463
Category : Social Science
Languages : en
Pages : 421
Book Description
Straightforward, clear, and applied, this book will give you the theoretical and practical basis you need to apply data analysis techniques to real data. Combining key statistical concepts with detailed technical advice, it addresses common themes and problems presented by real research, and shows you how to adjust your techniques and apply your statistical knowledge to a range of datasets. It also embeds code and software output throughout and is supported by online resources to enable practice and safe experimentation. The book includes: · Original case studies and data sets · Practical exercises and lists of commands for each chapter · Downloadable Stata programmes created to work alongside chapters · A wide range of detailed applications using Stata · Step-by-step guidance on writing the relevant code. This is the perfect text for anyone doing statistical research in the social sciences getting started using Stata for data analysis.
Publisher: SAGE
ISBN: 1529788463
Category : Social Science
Languages : en
Pages : 421
Book Description
Straightforward, clear, and applied, this book will give you the theoretical and practical basis you need to apply data analysis techniques to real data. Combining key statistical concepts with detailed technical advice, it addresses common themes and problems presented by real research, and shows you how to adjust your techniques and apply your statistical knowledge to a range of datasets. It also embeds code and software output throughout and is supported by online resources to enable practice and safe experimentation. The book includes: · Original case studies and data sets · Practical exercises and lists of commands for each chapter · Downloadable Stata programmes created to work alongside chapters · A wide range of detailed applications using Stata · Step-by-step guidance on writing the relevant code. This is the perfect text for anyone doing statistical research in the social sciences getting started using Stata for data analysis.
Impact of Infodemic on Organizational Performance
Author: Bari, Muhammad Waseem
Publisher: IGI Global
ISBN: 1799871665
Category : Business & Economics
Languages : en
Pages : 380
Book Description
COVID-19 is not the only global challenge that the world is facing these days. The infodemic, based on the pandemic (COVID-19), is another serious challenge for the world at this time. Each flare-up is joined with a large volume of data and information; however, this data can be based on deception, gossip, rumors, and more. Misinformation not only impacts the human body negatively but also impacts mental health. The infodemic has an impact on human health and professional performance, but also leaks into business organizations in terms of financial matters, employees' psychological and physical health, employee performance, and the organization’s performance. The misinformation regarding health issues can disturb business organizations and affect the employees, organizations’ market share and financial matters, future firing and hiring policies of the organizations, and international operations of the companies. Though the COVID-19 pandemic may be over in time, the impact of the relevant infodemic will continue to disrupt business organizations for several years into the future. Impact of Infodemic on Organizational Performance highlights the impact of the infodemic due to the pandemic (COVID-19) in organizations’ performance and enhances the understanding of how the infodemic can and has negatively impacted employees as well as organizational performance. This is supplemented by a view of how organizations are tackling the infodemic and how business organizations can recover from the lasting negative impacts. This book highlights essential topics such as social media, knowledge management, business environments, business strategies, employee behavior, and mental health. The target audience includes but is not limited to managers, executives, human resource development, counselors, analysts, business organizations, practitioners, researchers, academicians, and students who are interested in the impacts of the infodemic on businesses and their employees and the relevant strategies to combat the effects.
Publisher: IGI Global
ISBN: 1799871665
Category : Business & Economics
Languages : en
Pages : 380
Book Description
COVID-19 is not the only global challenge that the world is facing these days. The infodemic, based on the pandemic (COVID-19), is another serious challenge for the world at this time. Each flare-up is joined with a large volume of data and information; however, this data can be based on deception, gossip, rumors, and more. Misinformation not only impacts the human body negatively but also impacts mental health. The infodemic has an impact on human health and professional performance, but also leaks into business organizations in terms of financial matters, employees' psychological and physical health, employee performance, and the organization’s performance. The misinformation regarding health issues can disturb business organizations and affect the employees, organizations’ market share and financial matters, future firing and hiring policies of the organizations, and international operations of the companies. Though the COVID-19 pandemic may be over in time, the impact of the relevant infodemic will continue to disrupt business organizations for several years into the future. Impact of Infodemic on Organizational Performance highlights the impact of the infodemic due to the pandemic (COVID-19) in organizations’ performance and enhances the understanding of how the infodemic can and has negatively impacted employees as well as organizational performance. This is supplemented by a view of how organizations are tackling the infodemic and how business organizations can recover from the lasting negative impacts. This book highlights essential topics such as social media, knowledge management, business environments, business strategies, employee behavior, and mental health. The target audience includes but is not limited to managers, executives, human resource development, counselors, analysts, business organizations, practitioners, researchers, academicians, and students who are interested in the impacts of the infodemic on businesses and their employees and the relevant strategies to combat the effects.
Collaborative Knowledge Creation
Author: Anne Moen
Publisher: Springer Science & Business Media
ISBN: 9462090041
Category : Education
Languages : en
Pages : 285
Book Description
This book presents perspectives on the knowledge creation metaphor of learning, and elaborates the trialogical approach to learning. The knowledge creation metaphor differs from both the acquisition and the participation metaphors. In a nutshell trialogical approaches seek to engage learners in joint work with shared objects and artefacts mediated by collaboration technology. The theoretical underpinnings stem from different origins, including Bereiter and Scardamalia’s theory on knowledge building and Engeström’s activity theory. The authors in this collection introduce key concepts and techniques, explain tools designed and developed to support knowledge creation, and report results from case studies in specific contexts. The book chapters integrate theoretical, methodological, empirical and technological research, to elaborate the empirical findings and to explain the design of the knowledge creation tools. The target audiences for this book are researchers, teachers and Human Resource developers interested in new perspectives on collaborative learning, technology-mediated knowledge creation, and applications of this in their own settings, for higher education, teacher training and workplace learning. The book is the result of joint efforts from many contributors who took part in the Knowledge-practices Laboratory (KP-Lab) project (2006-2011) supported by EU FP6.
Publisher: Springer Science & Business Media
ISBN: 9462090041
Category : Education
Languages : en
Pages : 285
Book Description
This book presents perspectives on the knowledge creation metaphor of learning, and elaborates the trialogical approach to learning. The knowledge creation metaphor differs from both the acquisition and the participation metaphors. In a nutshell trialogical approaches seek to engage learners in joint work with shared objects and artefacts mediated by collaboration technology. The theoretical underpinnings stem from different origins, including Bereiter and Scardamalia’s theory on knowledge building and Engeström’s activity theory. The authors in this collection introduce key concepts and techniques, explain tools designed and developed to support knowledge creation, and report results from case studies in specific contexts. The book chapters integrate theoretical, methodological, empirical and technological research, to elaborate the empirical findings and to explain the design of the knowledge creation tools. The target audiences for this book are researchers, teachers and Human Resource developers interested in new perspectives on collaborative learning, technology-mediated knowledge creation, and applications of this in their own settings, for higher education, teacher training and workplace learning. The book is the result of joint efforts from many contributors who took part in the Knowledge-practices Laboratory (KP-Lab) project (2006-2011) supported by EU FP6.
ESG and Responsible Institutional Investing Around the World: A Critical Review
Author: Pedro Matos
Publisher: CFA Institute Research Foundation
ISBN: 1944960988
Category : Business & Economics
Languages : en
Pages : 82
Book Description
This survey examines the vibrant academic literature on environmental, social, and governance (ESG) investing. While there is no consensus on the exact list of ESG issues, responsible investors increasingly assess stocks in their portfolios based on nonfinancial data on environmental impact (e.g., carbon emissions), social impact (e.g., employee satisfaction), and governance attributes (e.g., board structure). The objective is to reduce exposure to investments that pose greater ESG risks or to influence companies to become more sustainable. One active area of research at present involves assessing portfolio risk exposure to climate change. This literature review focuses on institutional investors, which have grown in importance such that they have now become the largest holders of shares in public companies globally. Historically, institutional investors tended to concentrate their ESG efforts mostly on corporate governance (the “G” in ESG). These efforts included seeking to eliminate provisions that restrict shareholder rights and enhance managerial power, such as staggered boards, supermajority rules, golden parachutes, and poison pills. Highlights from this section: · There is no consensus on the exact list of ESG issues and their materiality. · The ESG issue that gets the most attention from institutional investors is climate change, in particular their portfolio companies’ exposure to carbon risk and “stranded assets.” · Investors should be positioning themselves for increased regulation, with the regulatory agenda being more ambitious in the European Union than in the United States. Readers might come away from this survey skeptical about the potential for ESG investing to affect positive change. I prefer to characterize the current state of the literature as having a “healthy dose of skepticism,” with much more remaining to be explored. Here, I hope the reader comes away with a call to action. For the industry practitioner, I believe that the investment industry should strive to achieve positive societal goals. CFA Institute provides an exemplary case in its Future of Finance series (www.cfainstitute.org/research/future-finance). For the academic community, I suggest we ramp up research aimed at tackling some of the open questions around the pressing societal goals of ESG investing. I am optimistic that practitioners and academics will identify meaningful ways to better harness the power of global financial markets for addressing the pressing ESG issues facing our society.
Publisher: CFA Institute Research Foundation
ISBN: 1944960988
Category : Business & Economics
Languages : en
Pages : 82
Book Description
This survey examines the vibrant academic literature on environmental, social, and governance (ESG) investing. While there is no consensus on the exact list of ESG issues, responsible investors increasingly assess stocks in their portfolios based on nonfinancial data on environmental impact (e.g., carbon emissions), social impact (e.g., employee satisfaction), and governance attributes (e.g., board structure). The objective is to reduce exposure to investments that pose greater ESG risks or to influence companies to become more sustainable. One active area of research at present involves assessing portfolio risk exposure to climate change. This literature review focuses on institutional investors, which have grown in importance such that they have now become the largest holders of shares in public companies globally. Historically, institutional investors tended to concentrate their ESG efforts mostly on corporate governance (the “G” in ESG). These efforts included seeking to eliminate provisions that restrict shareholder rights and enhance managerial power, such as staggered boards, supermajority rules, golden parachutes, and poison pills. Highlights from this section: · There is no consensus on the exact list of ESG issues and their materiality. · The ESG issue that gets the most attention from institutional investors is climate change, in particular their portfolio companies’ exposure to carbon risk and “stranded assets.” · Investors should be positioning themselves for increased regulation, with the regulatory agenda being more ambitious in the European Union than in the United States. Readers might come away from this survey skeptical about the potential for ESG investing to affect positive change. I prefer to characterize the current state of the literature as having a “healthy dose of skepticism,” with much more remaining to be explored. Here, I hope the reader comes away with a call to action. For the industry practitioner, I believe that the investment industry should strive to achieve positive societal goals. CFA Institute provides an exemplary case in its Future of Finance series (www.cfainstitute.org/research/future-finance). For the academic community, I suggest we ramp up research aimed at tackling some of the open questions around the pressing societal goals of ESG investing. I am optimistic that practitioners and academics will identify meaningful ways to better harness the power of global financial markets for addressing the pressing ESG issues facing our society.
ICEBE 2023
Author: Ernie Hendrawaty
Publisher: European Alliance for Innovation
ISBN: 1631904329
Category : Business & Economics
Languages : en
Pages : 713
Book Description
The 6th International Economics, Business, and Entrepreneurship Conference was held on September 13-14, 2023, in Lampung, Indonesia. Our theme was "Echoing the Financial and Digital Transformation to Support Inclusive Economic Growth". The process of selecting articles uses a double-blind review to ensure the quality of the papers. Reviewers were not allowed to know the authors' identities. The reviewers come from Indonesia, Malaysia, Turkey, and the Philippines. The contributions of the ICEBE conference to academia and society are as follows: provide knowledge and skills to participants on how to do quality research and community service; provide knowledge and skills to participants on how to publish research and community service results in reputable international journal publications; disseminate the research and community service results that the participants have carried out; review the latest research issues in economics and business, especially those related to sustainable development.
Publisher: European Alliance for Innovation
ISBN: 1631904329
Category : Business & Economics
Languages : en
Pages : 713
Book Description
The 6th International Economics, Business, and Entrepreneurship Conference was held on September 13-14, 2023, in Lampung, Indonesia. Our theme was "Echoing the Financial and Digital Transformation to Support Inclusive Economic Growth". The process of selecting articles uses a double-blind review to ensure the quality of the papers. Reviewers were not allowed to know the authors' identities. The reviewers come from Indonesia, Malaysia, Turkey, and the Philippines. The contributions of the ICEBE conference to academia and society are as follows: provide knowledge and skills to participants on how to do quality research and community service; provide knowledge and skills to participants on how to publish research and community service results in reputable international journal publications; disseminate the research and community service results that the participants have carried out; review the latest research issues in economics and business, especially those related to sustainable development.
Strategic Corporate Social Responsibility
Author: David Chandler
Publisher: SAGE Publications
ISBN: 1544351542
Category : Business & Economics
Languages : en
Pages : 500
Book Description
A holistic perspective for navigating and exploring the CSR landscape. Strategic Corporate Social Responsibility: Sustainable Value Creation, Fifth Edition, redefines corporate social responsibility (CSR) as being central to the value-creating purpose of the firm and provides a framework that firms can use to navigate the complex and dynamic business landscape. Based on a theory of empowered stakeholders, this bestselling text argues that the responsibility of a corporation is to create value, broadly defined. The primary challenge for managers today is to balance the competing interests of the firm’s stakeholders, understanding that what they expect today may not be what they will expect tomorrow. This tension is what makes CSR so demanding, but it is also what makes CSR integral to the firm’s strategy and day-to-day operations.
Publisher: SAGE Publications
ISBN: 1544351542
Category : Business & Economics
Languages : en
Pages : 500
Book Description
A holistic perspective for navigating and exploring the CSR landscape. Strategic Corporate Social Responsibility: Sustainable Value Creation, Fifth Edition, redefines corporate social responsibility (CSR) as being central to the value-creating purpose of the firm and provides a framework that firms can use to navigate the complex and dynamic business landscape. Based on a theory of empowered stakeholders, this bestselling text argues that the responsibility of a corporation is to create value, broadly defined. The primary challenge for managers today is to balance the competing interests of the firm’s stakeholders, understanding that what they expect today may not be what they will expect tomorrow. This tension is what makes CSR so demanding, but it is also what makes CSR integral to the firm’s strategy and day-to-day operations.
Contractual Performance and COVID-19
Author: Franz Schwarz
Publisher: Kluwer Law International B.V.
ISBN: 9403526343
Category : Law
Languages : en
Pages : 610
Book Description
As the COVID-19 pandemic continues to take its toll, contractual parties have frequently faced significant obstacles in performing their contractual obligations due to unexpected impediments arising from the pandemic and government measures taken in response. This indispensable book – the most comprehensive comparative examination of the impact of the COVID-19 pandemic on contractual performance – discusses the legal provisions and doctrines available to address these issues. The book examines under what circumstances COVID-19-related impediments may excuse contractual performance or lead to modification or termination of the affected contractual obligations in twelve representative civil and common law jurisdictions – the United States, England and Wales, Singapore, Brazil, Germany, France, Switzerland, Austria, Hong Kong, Costa Rica, China, and Russia. For each country, the book examines the following aspects in depth: the relevant fundamental legal principles; the various legal emergency valves available to an obligor to respond to COVID-19-related events; any remedies available to the obligee; selected examples for specific government measures related to particular types of contracts (e.g., construction, employment, lease agreements); and how the legal framework applies in typical factual scenarios. As further legal and factual developments occur, and with further jurisdictions being added, this publication will continue to be updated both online and in print. The book provides a detailed explanation under what conditions the emergency valves specific to each jurisdiction may apply. It cuts through the seeming complexity of the various legal rules and doctrines in these jurisdictions and shows that they often produce similar results in practice. The book thus opens up a wealth of insights for businesses, practitioners, and academics around the globe by providing an easily accessible analytical framework across key jurisdictions and typical factual scenarios. ‘Definitely mandatory reading for practitioners and academics alike!’ –Klaus Peter Berger, University of Cologne ‘Everyone who has had or is likely to have a brush with a COVID-19-induced legal issue would be well advised to keep this book within arm’s reach.’ – Davinder Singh, Davinder Singh Chambers LLC, Singapore ‘The “holy book” for all those lawyers whose clients become ensnared in the rising attempts to fix legal liability midst the rampant COVID-19.’ – Charles Brower, Twenty Essex, London
Publisher: Kluwer Law International B.V.
ISBN: 9403526343
Category : Law
Languages : en
Pages : 610
Book Description
As the COVID-19 pandemic continues to take its toll, contractual parties have frequently faced significant obstacles in performing their contractual obligations due to unexpected impediments arising from the pandemic and government measures taken in response. This indispensable book – the most comprehensive comparative examination of the impact of the COVID-19 pandemic on contractual performance – discusses the legal provisions and doctrines available to address these issues. The book examines under what circumstances COVID-19-related impediments may excuse contractual performance or lead to modification or termination of the affected contractual obligations in twelve representative civil and common law jurisdictions – the United States, England and Wales, Singapore, Brazil, Germany, France, Switzerland, Austria, Hong Kong, Costa Rica, China, and Russia. For each country, the book examines the following aspects in depth: the relevant fundamental legal principles; the various legal emergency valves available to an obligor to respond to COVID-19-related events; any remedies available to the obligee; selected examples for specific government measures related to particular types of contracts (e.g., construction, employment, lease agreements); and how the legal framework applies in typical factual scenarios. As further legal and factual developments occur, and with further jurisdictions being added, this publication will continue to be updated both online and in print. The book provides a detailed explanation under what conditions the emergency valves specific to each jurisdiction may apply. It cuts through the seeming complexity of the various legal rules and doctrines in these jurisdictions and shows that they often produce similar results in practice. The book thus opens up a wealth of insights for businesses, practitioners, and academics around the globe by providing an easily accessible analytical framework across key jurisdictions and typical factual scenarios. ‘Definitely mandatory reading for practitioners and academics alike!’ –Klaus Peter Berger, University of Cologne ‘Everyone who has had or is likely to have a brush with a COVID-19-induced legal issue would be well advised to keep this book within arm’s reach.’ – Davinder Singh, Davinder Singh Chambers LLC, Singapore ‘The “holy book” for all those lawyers whose clients become ensnared in the rising attempts to fix legal liability midst the rampant COVID-19.’ – Charles Brower, Twenty Essex, London
Resilience and the Behavior of Large-Scale Systems
Author: Lance H. Gunderson
Publisher: Island Press
ISBN: 1610913132
Category : Nature
Languages : en
Pages : 313
Book Description
Scientists and researchers concerned with the behavior of large ecosystems have focused in recent years on the concept of "resilience." Traditional perspectives held that ecological systems exist close to a steady state and resilience is the ability of the system to return rapidly to that state following perturbation. However beginning with the work of C. S. Holling in the early 1970s, researchers began to look at conditions far from the steady state where instabilities can cause a system to shift into an entirely different regime of behavior, and where resilience is measured by the magnitude of disturbance that can be absorbed before the system is restructured. Resilience and the Behavior of Large-Scale Systems examines theories of resilience and change, offering readers a thorough understanding of how the properties of ecological resilience and human adaptability interact in complex, regional-scale systems. The book addresses the theoretical concepts of resilience and stability in large-scale ecosystems as well as the empirical application of those concepts in a diverse set of cases. In addition, it discusses the practical implications of the new theoretical approaches and their role in the sustainability of human-modified ecosystems. The book begins with a review of key properties of complex adaptive systems that contribute to overall resilience, including multiple equlibria, complexity, self-organization at multiple scales, and order; it also presents a set of mathematical metaphors to describe and deepen the reader's understanding of the ideas being discussed. Following the introduction are case studies that explore the biophysical dimensions of resilience in both terrestrial and aquatic systems and evaluate the propositions presented in the introductory chapters. The book concludes with a synthesis section that revisits propositions in light of the case studies, while an appendix presents a detailed account of the relationship between return times for a disturbed system and its resilienc. In addition to the editors, contributors include Stephen R. Carpenter, Carl Folke, C. S. Holling, Bengt-Owe Jansson, Donald Ludwig, Ariel Lugo, Tim R. McClanahan, Garry D. Peterson, and Brian H. Walker.
Publisher: Island Press
ISBN: 1610913132
Category : Nature
Languages : en
Pages : 313
Book Description
Scientists and researchers concerned with the behavior of large ecosystems have focused in recent years on the concept of "resilience." Traditional perspectives held that ecological systems exist close to a steady state and resilience is the ability of the system to return rapidly to that state following perturbation. However beginning with the work of C. S. Holling in the early 1970s, researchers began to look at conditions far from the steady state where instabilities can cause a system to shift into an entirely different regime of behavior, and where resilience is measured by the magnitude of disturbance that can be absorbed before the system is restructured. Resilience and the Behavior of Large-Scale Systems examines theories of resilience and change, offering readers a thorough understanding of how the properties of ecological resilience and human adaptability interact in complex, regional-scale systems. The book addresses the theoretical concepts of resilience and stability in large-scale ecosystems as well as the empirical application of those concepts in a diverse set of cases. In addition, it discusses the practical implications of the new theoretical approaches and their role in the sustainability of human-modified ecosystems. The book begins with a review of key properties of complex adaptive systems that contribute to overall resilience, including multiple equlibria, complexity, self-organization at multiple scales, and order; it also presents a set of mathematical metaphors to describe and deepen the reader's understanding of the ideas being discussed. Following the introduction are case studies that explore the biophysical dimensions of resilience in both terrestrial and aquatic systems and evaluate the propositions presented in the introductory chapters. The book concludes with a synthesis section that revisits propositions in light of the case studies, while an appendix presents a detailed account of the relationship between return times for a disturbed system and its resilienc. In addition to the editors, contributors include Stephen R. Carpenter, Carl Folke, C. S. Holling, Bengt-Owe Jansson, Donald Ludwig, Ariel Lugo, Tim R. McClanahan, Garry D. Peterson, and Brian H. Walker.
Service Strategy in Action
Author: Christian Kowalkowski
Publisher:
ISBN: 9780692819104
Category : Business enterprises
Languages : en
Pages : 324
Book Description
In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.
Publisher:
ISBN: 9780692819104
Category : Business enterprises
Languages : en
Pages : 324
Book Description
In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.