Author: Cheryl LaGuardia
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 504
Book Description
An exploration of reasonable, cost-possible ways to develop the libraries of tomorrow, this book contains over 50 articles and covers such topics as: redefining the future of reference services; government information in the 21st century; integrating technology and information skills across the curriculum; developing new electronic services; cataloguing digital libraries; and migrating an information system to the World Wide Web.
Finding Common Ground
Author: Tim Downs
Publisher: Moody Publishers
ISBN: 0802480659
Category : Religion
Languages : en
Pages : 207
Book Description
When it comes to reaching the new generation for Christ, are believers truly sowing for the future-or just reaping the benefits of past evangelistic efforts? Tim Downs suggests practical ways for today's Christians to cultivate fruitful relationships in our communities, and bring our troubled culture the healing it needs so much.
Publisher: Moody Publishers
ISBN: 0802480659
Category : Religion
Languages : en
Pages : 207
Book Description
When it comes to reaching the new generation for Christ, are believers truly sowing for the future-or just reaping the benefits of past evangelistic efforts? Tim Downs suggests practical ways for today's Christians to cultivate fruitful relationships in our communities, and bring our troubled culture the healing it needs so much.
Finding Common Ground
Author: Wandile Sihlobo
Publisher: Pan Macmillan South africa
ISBN: 1770107177
Category : Technology & Engineering
Languages : en
Pages : 203
Book Description
‘My hope is that people can grow to appreciate this sector – its challenges and opportunities, but most importantly, the role agriculture can play in improving South Africa’s rural economy, creating jobs and bringing about much-needed transformation (or inclusive growth).’ Wandile Sihlobo is perfectly positioned to provide a well-rounded, accessible view of agriculture in South Africa. He spent his school holidays in the rural Eastern Cape, studied agricultural economics at university, has worked in private-sector agriculture, consulting with farmers across the country, and has been an adviser to government as part of South African policymaking bodies. Finding Common Ground is a selection of key articles from Sihlobo’s regular Business Day column, framed with insightful commentary and context. The book covers the broad themes that have marked current discussions and outlines the challenges and opportunities faced by South Africa’s agricultural sector, including: The contentious and complex issue of land reform; The potential for new leadership to revive the sector; How agriculture can drive development and job creation; Cannabis as an exportable commodity; The urgent need for agricultural policy to address gender equity and youth involvement; Technological developments and megatrends that are underpinning agricultural development; The importance of trade in growing South Africa’s agriculture; and Key lessons that South Africa and other African countries can learn from one another. Ultimately, Sihlobo is optimistic about the future of South Africa’s agricultural sector and shows us all – from policymakers to the general public – how much common ground we truly have.
Publisher: Pan Macmillan South africa
ISBN: 1770107177
Category : Technology & Engineering
Languages : en
Pages : 203
Book Description
‘My hope is that people can grow to appreciate this sector – its challenges and opportunities, but most importantly, the role agriculture can play in improving South Africa’s rural economy, creating jobs and bringing about much-needed transformation (or inclusive growth).’ Wandile Sihlobo is perfectly positioned to provide a well-rounded, accessible view of agriculture in South Africa. He spent his school holidays in the rural Eastern Cape, studied agricultural economics at university, has worked in private-sector agriculture, consulting with farmers across the country, and has been an adviser to government as part of South African policymaking bodies. Finding Common Ground is a selection of key articles from Sihlobo’s regular Business Day column, framed with insightful commentary and context. The book covers the broad themes that have marked current discussions and outlines the challenges and opportunities faced by South Africa’s agricultural sector, including: The contentious and complex issue of land reform; The potential for new leadership to revive the sector; How agriculture can drive development and job creation; Cannabis as an exportable commodity; The urgent need for agricultural policy to address gender equity and youth involvement; Technological developments and megatrends that are underpinning agricultural development; The importance of trade in growing South Africa’s agriculture; and Key lessons that South Africa and other African countries can learn from one another. Ultimately, Sihlobo is optimistic about the future of South Africa’s agricultural sector and shows us all – from policymakers to the general public – how much common ground we truly have.
Collaborating
Author: Barbara Gray
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 366
Book Description
Veteran mediator Barbara Gray presents an innovative approach to successfully mediating multi-party disputes. A superb resource for managers, public officials and others working to solve complex problems such as labor disputes, disposal of toxic wastes, racial integration, and the use of biotechnology.
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 366
Book Description
Veteran mediator Barbara Gray presents an innovative approach to successfully mediating multi-party disputes. A superb resource for managers, public officials and others working to solve complex problems such as labor disputes, disposal of toxic wastes, racial integration, and the use of biotechnology.
Common Ground on Hostile Turf
Author: Lucy Moore
Publisher: Island Press
ISBN: 9781610914116
Category : Business & Economics
Languages : en
Pages : 234
Book Description
In our increasingly polarized society, there are constant calls for compromise, for coming together. For many, these are empty talking points—for Lucy Moore, they are a life's work. As an environmental mediator, she has spent the past quarter century resolving conflicts that appeared utterly intractable. Here, she shares the most compelling stories of her career, offering insight and inspiration to anyone caught in a seemingly hopeless dispute. Moore has worked on wide-ranging issues—from radioactive waste storage to loss of traditional grazing lands. More importantly, she has worked with diverse groups and individuals: ranchers, environmental activists, government agencies, corporations, tribal groups, and many more. After decades spent at the negotiating table, she has learned that a case does not turn on facts, legal merit, or moral superiority. It turns on people. Through ten memorable stories, she shows how issues of culture, personality, history, and power affect negotiations. And she illustrates that equitable solutions depend on a healthy group dynamic. Both the mediator and opposing parties must be honest, vulnerable, open, and respectful. Easier said than done, but Moore proves that subtle shifts can break the logjam and reconcile even the most fiercely warring factions. This book should be especially appealing to anyone concerned with environmental conflicts; and also to students in environmental studies, political science, and conflict resolution, and to academics and professionals in mediation and conflict resolution fields.
Publisher: Island Press
ISBN: 9781610914116
Category : Business & Economics
Languages : en
Pages : 234
Book Description
In our increasingly polarized society, there are constant calls for compromise, for coming together. For many, these are empty talking points—for Lucy Moore, they are a life's work. As an environmental mediator, she has spent the past quarter century resolving conflicts that appeared utterly intractable. Here, she shares the most compelling stories of her career, offering insight and inspiration to anyone caught in a seemingly hopeless dispute. Moore has worked on wide-ranging issues—from radioactive waste storage to loss of traditional grazing lands. More importantly, she has worked with diverse groups and individuals: ranchers, environmental activists, government agencies, corporations, tribal groups, and many more. After decades spent at the negotiating table, she has learned that a case does not turn on facts, legal merit, or moral superiority. It turns on people. Through ten memorable stories, she shows how issues of culture, personality, history, and power affect negotiations. And she illustrates that equitable solutions depend on a healthy group dynamic. Both the mediator and opposing parties must be honest, vulnerable, open, and respectful. Easier said than done, but Moore proves that subtle shifts can break the logjam and reconcile even the most fiercely warring factions. This book should be especially appealing to anyone concerned with environmental conflicts; and also to students in environmental studies, political science, and conflict resolution, and to academics and professionals in mediation and conflict resolution fields.
Finding Common Ground
Author: Cheryl LaGuardia
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 504
Book Description
An exploration of reasonable, cost-possible ways to develop the libraries of tomorrow, this book contains over 50 articles and covers such topics as: redefining the future of reference services; government information in the 21st century; integrating technology and information skills across the curriculum; developing new electronic services; cataloguing digital libraries; and migrating an information system to the World Wide Web.
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 504
Book Description
An exploration of reasonable, cost-possible ways to develop the libraries of tomorrow, this book contains over 50 articles and covers such topics as: redefining the future of reference services; government information in the 21st century; integrating technology and information skills across the curriculum; developing new electronic services; cataloguing digital libraries; and migrating an information system to the World Wide Web.
The Gift of Gab- Little Tricks for Confidently Talking to Anyone
Author: Shu Chen Hou
Publisher: KOKOSHUNGSAN®
ISBN:
Category : Business & Economics
Languages : en
Pages : 135
Book Description
Are you tired of feeling anxious or awkward in social situations? Do you struggle to find the right words or connect with others in conversation? The Gift of Gab: Little Tricks for Confidently Talking to Anyone is here to help! This comprehensive ebook is packed with tips, tricks, and techniques for confidently communicating with anyone, whether in personal or professional settings. From finding common ground and breaking the ice to mastering small talk, building rapport, and resolving conflicts, The Gift of Gab covers it all. Inside, you'll learn how to: Make a good first impression and build strong relationships, Use nonverbal communication to convey confidence and build trust, Master the art of small talk and storytelling, Harness the power of humor to connect with others, Effectively handle difficult people and resolve conflicts, Practice empathy and active listening for better communication, And much more! With practical advice and easy-to-follow techniques, The Gift of Gab is your ultimate guide to confidently talking to anyone, anywhere. Whether you're looking to improve your social skills, build stronger relationships, or advance your career, this ebook has everything you need to succeed. Don't let social anxiety hold you back any longer. Invest in yourself and your communication skills with The Gift of Gab: Little Tricks for Confidently Talking to Anyone. Order now and start your journey towards confident communication today!
Publisher: KOKOSHUNGSAN®
ISBN:
Category : Business & Economics
Languages : en
Pages : 135
Book Description
Are you tired of feeling anxious or awkward in social situations? Do you struggle to find the right words or connect with others in conversation? The Gift of Gab: Little Tricks for Confidently Talking to Anyone is here to help! This comprehensive ebook is packed with tips, tricks, and techniques for confidently communicating with anyone, whether in personal or professional settings. From finding common ground and breaking the ice to mastering small talk, building rapport, and resolving conflicts, The Gift of Gab covers it all. Inside, you'll learn how to: Make a good first impression and build strong relationships, Use nonverbal communication to convey confidence and build trust, Master the art of small talk and storytelling, Harness the power of humor to connect with others, Effectively handle difficult people and resolve conflicts, Practice empathy and active listening for better communication, And much more! With practical advice and easy-to-follow techniques, The Gift of Gab is your ultimate guide to confidently talking to anyone, anywhere. Whether you're looking to improve your social skills, build stronger relationships, or advance your career, this ebook has everything you need to succeed. Don't let social anxiety hold you back any longer. Invest in yourself and your communication skills with The Gift of Gab: Little Tricks for Confidently Talking to Anyone. Order now and start your journey towards confident communication today!
Mastering First Impressions: Unlocking the Key to Instant Rapport
Author: Willow R. Stone
Publisher: BornIncredible.com
ISBN: 1776968891
Category : Business & Economics
Languages : en
Pages : 233
Book Description
"You never get a second chance to make a first impression." Unlock the secrets of making a powerful and lasting impression with "Mastering First Impressions: Unlocking the Key to Instant Rapport." In today's fast-paced world, making a positive first impression is more important than ever. This comprehensive guide provides you with the tools and strategies to create an unforgettable introduction that will open doors and build lasting connections. Dive into the psychology of first impressions and learn how to read body language, project confidence, and engage in active listening. Understand the importance of personal branding and how your appearance, behavior, and communication style shape the way others perceive you. With expert advice and practical tips, this book will help you navigate various social and professional settings with ease. "Mastering First Impressions" covers essential topics, including: The Science of First Impressions: Understanding the Impact The Art of Nonverbal Communication: Body Language and Gestures Projecting Confidence and Authenticity: Be True to Yourself The Power of a Smile: Radiating Warmth and Positivity Dressing for Success: Crafting Your Personal Style Engaging in Active Listening: Building Trust and Rapport Making Small Talk: Mastering the Art of Conversation Networking with Purpose: Creating Valuable Connections Navigating Different Social Settings: From Parties to Interviews Handling Introductions: The Art of Remembering Names The Role of Humor: Lightening the Mood and Bonding with Others Cultivating Emotional Intelligence: Building Stronger Relationships Online First Impressions: Social Media and Professional Presence Overcoming Social Anxiety: Tips for Feeling at Ease in New Situations Learning from Mistakes: How to Bounce Back from a Poor First Impression Whether you're attending a networking event, going on a first date, or starting a new job, "Mastering First Impressions" will equip you with the skills to make every interaction count. Start your journey towards building stronger connections, improving your personal and professional life, and creating lasting impressions that matter. Contents: Understanding First Impressions The Psychology Behind First Impressions How First Impressions Impact Our Lives The Importance of Appearance Dressing for Success Personal Grooming and Hygiene Body Language and Nonverbal Communication Posture and Poise Eye Contact and Facial Expressions Effective Verbal Communication Active Listening Skills Speaking with Confidence The Art of Small Talk Conversation Starters Reading Social Cues Building Rapport Finding Common Ground Showing Genuine Interest Personal Branding Defining Your Unique Selling Proposition Crafting Your Personal Narrative Networking Strategies Mastering Networking Events Leveraging Social Media for Networking The Power of a Positive Attitude Cultivating Optimism Showing Enthusiasm and Energy Making an Impact in Professional Settings Job Interviews and First Impressions First Impressions in Business Meetings First Impressions in Social Settings Making Friends and Building Connections Dating and Romantic Relationships The Role of Empathy Understanding Others' Perspectives Showing Compassion and Sensitivity Cultural Awareness and Etiquette Adapting to Different Cultural Norms International Business Etiquette Mastering Introductions The Perfect Handshake Introducing Yourself and Others Confidence Building Techniques Overcoming Shyness and Social Anxiety Developing Self-Assurance The Importance of Authenticity Staying True to Yourself Balancing Adaptability and Authenticity First Impressions in the Digital Age Crafting an Impressive Online Presence Online Communication Best Practices Reinventing Your Image Overcoming Past Mistakes Building a New Reputation The Art of Public Speaking Engaging Your Audience Managing Stage Fright Overcoming First Impression Bias Recognizing and Addressing Bias Giving Others a Second Chance The Power of Influence and Persuasion The Principles of Influence Persuasive Communication Techniques The Role of Humor in First Impressions Timing and Appropriate Jokes Using Humor to Connect Maintaining a Lasting Impression Consistency and Follow-Up Building Long-Term Relationships First Impression Success Stories Real-Life Examples and Lessons Learned Inspiration for Your Own First Impression Journey Mirroring and Matching Techniques Understanding Mirroring and Its Benefits How to Effectively Use Matching in Conversations Mastering Your Voice and Tone Modulating Your Voice for Impact Choosing the Right Tone for Different Situations First Impressions and Leadership Establishing Credibility and Trust Inspiring Confidence in Others Handling Challenging Situations Dealing with Difficult People Managing Conflict and Disagreements The Art of Storytelling Engaging Your Audience Through Stories Personal Anecdotes and Their Impact on First Impressions Emotional Intelligence and First Impressions Recognizing and Managing Your Emotions Responding to the Emotions of Others The Science of Charisma Understanding Charisma and Its Role in First Impressions Developing Your Personal Charisma The Power of a Genuine Smile How Smiling Affects Your First Impression Mastering a Warm and Authentic Smile First Impressions in Different Contexts Adapting to Various Social and Professional Situations Tailoring Your Approach for Different Audiences Self-Reflection and Growth Evaluating Your First Impression Skills Setting Goals for Improvement and Growth The Importance of Gratitude Showing Appreciation and Gratitude How Gratitude Enhances Your First Impression The Role of Confidence in First Impressions Projecting Confidence Without Arrogance Building Confidence Through Preparation and Practice Building Trust Through Consistency The Importance of Consistency in First Impressions Demonstrating Reliability and Trustworthiness The Art of Compliments Giving Genuine and Meaningful Compliments The Impact of Compliments on First Impressions The Power of Vulnerability Embracing Vulnerability for Authentic Connections Sharing Personal Experiences and Lessons Learned
Publisher: BornIncredible.com
ISBN: 1776968891
Category : Business & Economics
Languages : en
Pages : 233
Book Description
"You never get a second chance to make a first impression." Unlock the secrets of making a powerful and lasting impression with "Mastering First Impressions: Unlocking the Key to Instant Rapport." In today's fast-paced world, making a positive first impression is more important than ever. This comprehensive guide provides you with the tools and strategies to create an unforgettable introduction that will open doors and build lasting connections. Dive into the psychology of first impressions and learn how to read body language, project confidence, and engage in active listening. Understand the importance of personal branding and how your appearance, behavior, and communication style shape the way others perceive you. With expert advice and practical tips, this book will help you navigate various social and professional settings with ease. "Mastering First Impressions" covers essential topics, including: The Science of First Impressions: Understanding the Impact The Art of Nonverbal Communication: Body Language and Gestures Projecting Confidence and Authenticity: Be True to Yourself The Power of a Smile: Radiating Warmth and Positivity Dressing for Success: Crafting Your Personal Style Engaging in Active Listening: Building Trust and Rapport Making Small Talk: Mastering the Art of Conversation Networking with Purpose: Creating Valuable Connections Navigating Different Social Settings: From Parties to Interviews Handling Introductions: The Art of Remembering Names The Role of Humor: Lightening the Mood and Bonding with Others Cultivating Emotional Intelligence: Building Stronger Relationships Online First Impressions: Social Media and Professional Presence Overcoming Social Anxiety: Tips for Feeling at Ease in New Situations Learning from Mistakes: How to Bounce Back from a Poor First Impression Whether you're attending a networking event, going on a first date, or starting a new job, "Mastering First Impressions" will equip you with the skills to make every interaction count. Start your journey towards building stronger connections, improving your personal and professional life, and creating lasting impressions that matter. Contents: Understanding First Impressions The Psychology Behind First Impressions How First Impressions Impact Our Lives The Importance of Appearance Dressing for Success Personal Grooming and Hygiene Body Language and Nonverbal Communication Posture and Poise Eye Contact and Facial Expressions Effective Verbal Communication Active Listening Skills Speaking with Confidence The Art of Small Talk Conversation Starters Reading Social Cues Building Rapport Finding Common Ground Showing Genuine Interest Personal Branding Defining Your Unique Selling Proposition Crafting Your Personal Narrative Networking Strategies Mastering Networking Events Leveraging Social Media for Networking The Power of a Positive Attitude Cultivating Optimism Showing Enthusiasm and Energy Making an Impact in Professional Settings Job Interviews and First Impressions First Impressions in Business Meetings First Impressions in Social Settings Making Friends and Building Connections Dating and Romantic Relationships The Role of Empathy Understanding Others' Perspectives Showing Compassion and Sensitivity Cultural Awareness and Etiquette Adapting to Different Cultural Norms International Business Etiquette Mastering Introductions The Perfect Handshake Introducing Yourself and Others Confidence Building Techniques Overcoming Shyness and Social Anxiety Developing Self-Assurance The Importance of Authenticity Staying True to Yourself Balancing Adaptability and Authenticity First Impressions in the Digital Age Crafting an Impressive Online Presence Online Communication Best Practices Reinventing Your Image Overcoming Past Mistakes Building a New Reputation The Art of Public Speaking Engaging Your Audience Managing Stage Fright Overcoming First Impression Bias Recognizing and Addressing Bias Giving Others a Second Chance The Power of Influence and Persuasion The Principles of Influence Persuasive Communication Techniques The Role of Humor in First Impressions Timing and Appropriate Jokes Using Humor to Connect Maintaining a Lasting Impression Consistency and Follow-Up Building Long-Term Relationships First Impression Success Stories Real-Life Examples and Lessons Learned Inspiration for Your Own First Impression Journey Mirroring and Matching Techniques Understanding Mirroring and Its Benefits How to Effectively Use Matching in Conversations Mastering Your Voice and Tone Modulating Your Voice for Impact Choosing the Right Tone for Different Situations First Impressions and Leadership Establishing Credibility and Trust Inspiring Confidence in Others Handling Challenging Situations Dealing with Difficult People Managing Conflict and Disagreements The Art of Storytelling Engaging Your Audience Through Stories Personal Anecdotes and Their Impact on First Impressions Emotional Intelligence and First Impressions Recognizing and Managing Your Emotions Responding to the Emotions of Others The Science of Charisma Understanding Charisma and Its Role in First Impressions Developing Your Personal Charisma The Power of a Genuine Smile How Smiling Affects Your First Impression Mastering a Warm and Authentic Smile First Impressions in Different Contexts Adapting to Various Social and Professional Situations Tailoring Your Approach for Different Audiences Self-Reflection and Growth Evaluating Your First Impression Skills Setting Goals for Improvement and Growth The Importance of Gratitude Showing Appreciation and Gratitude How Gratitude Enhances Your First Impression The Role of Confidence in First Impressions Projecting Confidence Without Arrogance Building Confidence Through Preparation and Practice Building Trust Through Consistency The Importance of Consistency in First Impressions Demonstrating Reliability and Trustworthiness The Art of Compliments Giving Genuine and Meaningful Compliments The Impact of Compliments on First Impressions The Power of Vulnerability Embracing Vulnerability for Authentic Connections Sharing Personal Experiences and Lessons Learned
Leadership, Violence, and School Climate
Author: Kyle E. Blanchfield
Publisher: R&L Education
ISBN: 1475801726
Category : Education
Languages : en
Pages : 182
Book Description
In the book, Leadership, Violence and School Climate: Case Studies in Creating Non-Violent Schools, three important themes are emphasized namely, democratic leadership, violence and school climate. The book recognizes that safety should be the first issue of concern when addressing school violence. However, violence in schools should not be the sole concern of outside experts who advocate for lock downs, metal detectors and bullet proof glass. Through democratic school leadership violence can be reduced by those professionals actually working in schools. The book emphasizes that reduction in school violence originates from school leaders having a comprehensive understanding of the climate found in schools. Leadership, violence and school climate are connected through the use of democratic principles that address; crisis, trauma, empowerment, common ground, critical thinking, assertiveness and others. The book points out how schools can reverse their reactionary stance to violence, and become pro-active through the practice of democratic principles.
Publisher: R&L Education
ISBN: 1475801726
Category : Education
Languages : en
Pages : 182
Book Description
In the book, Leadership, Violence and School Climate: Case Studies in Creating Non-Violent Schools, three important themes are emphasized namely, democratic leadership, violence and school climate. The book recognizes that safety should be the first issue of concern when addressing school violence. However, violence in schools should not be the sole concern of outside experts who advocate for lock downs, metal detectors and bullet proof glass. Through democratic school leadership violence can be reduced by those professionals actually working in schools. The book emphasizes that reduction in school violence originates from school leaders having a comprehensive understanding of the climate found in schools. Leadership, violence and school climate are connected through the use of democratic principles that address; crisis, trauma, empowerment, common ground, critical thinking, assertiveness and others. The book points out how schools can reverse their reactionary stance to violence, and become pro-active through the practice of democratic principles.
Patient-Centered Medicine
Author: Moira Stewart
Publisher: CRC Press
ISBN: 1909368032
Category : Medical
Languages : en
Pages : 310
Book Description
This long awaited Third Edition fully illuminates the patient-centered model of medicine, continuing to provide the foundation for the Patient-Centered Care series. It redefines the principles underpinning the patient-centered method using four major components - clarifying its evolution and consequent development - to bring the reader fully up-to-
Publisher: CRC Press
ISBN: 1909368032
Category : Medical
Languages : en
Pages : 310
Book Description
This long awaited Third Edition fully illuminates the patient-centered model of medicine, continuing to provide the foundation for the Patient-Centered Care series. It redefines the principles underpinning the patient-centered method using four major components - clarifying its evolution and consequent development - to bring the reader fully up-to-
Working Through Conflict
Author: Joseph P. Folger
Publisher: Taylor & Francis
ISBN: 1040146112
Category : Business & Economics
Languages : en
Pages : 484
Book Description
Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, and a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict. This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.
Publisher: Taylor & Francis
ISBN: 1040146112
Category : Business & Economics
Languages : en
Pages : 484
Book Description
Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, and a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict. This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.