Author: Joshua LukePublisher: Candid Creation Publishing
ISBN: 9810722915
Category : Consumer satisfaction
Languages : en
Pages : 82
Book Description
Normal.dotm 0 0 1 105 600 Candid Creation Publishing 5 1 736 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} In today’s highly competitive economy, performance and sales are now highly dependent on the delivery of good customer service to create a positive buying experience in any service interaction. This is the reason for the birth of this book. It is an unspoken truth that there is a difference between an average customer service quality and an excellent service quality. There are numerous important factors that differentiate the two standards. In this book, learn how to enhance the service culture of your organisation, and transform yourself into a service star to achieve exceptional customer satisfaction! 10 Steps. 2 Introductory Chapters. 3 Bonuses. 42 Reflection Points. 1 Goal – Fast Forward Your Customer Service
