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Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340099
Category : Business & Economics
Languages : en
Pages : 249
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Book Description
What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.
Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340099
Category : Business & Economics
Languages : en
Pages : 249
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Book Description
What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.
Author: Willow R. Stone
Publisher: BornIncredible.com
ISBN: 1776968891
Category : Business & Economics
Languages : en
Pages : 233
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Book Description
"You never get a second chance to make a first impression." Unlock the secrets of making a powerful and lasting impression with "Mastering First Impressions: Unlocking the Key to Instant Rapport." In today's fast-paced world, making a positive first impression is more important than ever. This comprehensive guide provides you with the tools and strategies to create an unforgettable introduction that will open doors and build lasting connections. Dive into the psychology of first impressions and learn how to read body language, project confidence, and engage in active listening. Understand the importance of personal branding and how your appearance, behavior, and communication style shape the way others perceive you. With expert advice and practical tips, this book will help you navigate various social and professional settings with ease. "Mastering First Impressions" covers essential topics, including: The Science of First Impressions: Understanding the Impact The Art of Nonverbal Communication: Body Language and Gestures Projecting Confidence and Authenticity: Be True to Yourself The Power of a Smile: Radiating Warmth and Positivity Dressing for Success: Crafting Your Personal Style Engaging in Active Listening: Building Trust and Rapport Making Small Talk: Mastering the Art of Conversation Networking with Purpose: Creating Valuable Connections Navigating Different Social Settings: From Parties to Interviews Handling Introductions: The Art of Remembering Names The Role of Humor: Lightening the Mood and Bonding with Others Cultivating Emotional Intelligence: Building Stronger Relationships Online First Impressions: Social Media and Professional Presence Overcoming Social Anxiety: Tips for Feeling at Ease in New Situations Learning from Mistakes: How to Bounce Back from a Poor First Impression Whether you're attending a networking event, going on a first date, or starting a new job, "Mastering First Impressions" will equip you with the skills to make every interaction count. Start your journey towards building stronger connections, improving your personal and professional life, and creating lasting impressions that matter. Contents: Understanding First Impressions The Psychology Behind First Impressions How First Impressions Impact Our Lives The Importance of Appearance Dressing for Success Personal Grooming and Hygiene Body Language and Nonverbal Communication Posture and Poise Eye Contact and Facial Expressions Effective Verbal Communication Active Listening Skills Speaking with Confidence The Art of Small Talk Conversation Starters Reading Social Cues Building Rapport Finding Common Ground Showing Genuine Interest Personal Branding Defining Your Unique Selling Proposition Crafting Your Personal Narrative Networking Strategies Mastering Networking Events Leveraging Social Media for Networking The Power of a Positive Attitude Cultivating Optimism Showing Enthusiasm and Energy Making an Impact in Professional Settings Job Interviews and First Impressions First Impressions in Business Meetings First Impressions in Social Settings Making Friends and Building Connections Dating and Romantic Relationships The Role of Empathy Understanding Others' Perspectives Showing Compassion and Sensitivity Cultural Awareness and Etiquette Adapting to Different Cultural Norms International Business Etiquette Mastering Introductions The Perfect Handshake Introducing Yourself and Others Confidence Building Techniques Overcoming Shyness and Social Anxiety Developing Self-Assurance The Importance of Authenticity Staying True to Yourself Balancing Adaptability and Authenticity First Impressions in the Digital Age Crafting an Impressive Online Presence Online Communication Best Practices Reinventing Your Image Overcoming Past Mistakes Building a New Reputation The Art of Public Speaking Engaging Your Audience Managing Stage Fright Overcoming First Impression Bias Recognizing and Addressing Bias Giving Others a Second Chance The Power of Influence and Persuasion The Principles of Influence Persuasive Communication Techniques The Role of Humor in First Impressions Timing and Appropriate Jokes Using Humor to Connect Maintaining a Lasting Impression Consistency and Follow-Up Building Long-Term Relationships First Impression Success Stories Real-Life Examples and Lessons Learned Inspiration for Your Own First Impression Journey Mirroring and Matching Techniques Understanding Mirroring and Its Benefits How to Effectively Use Matching in Conversations Mastering Your Voice and Tone Modulating Your Voice for Impact Choosing the Right Tone for Different Situations First Impressions and Leadership Establishing Credibility and Trust Inspiring Confidence in Others Handling Challenging Situations Dealing with Difficult People Managing Conflict and Disagreements The Art of Storytelling Engaging Your Audience Through Stories Personal Anecdotes and Their Impact on First Impressions Emotional Intelligence and First Impressions Recognizing and Managing Your Emotions Responding to the Emotions of Others The Science of Charisma Understanding Charisma and Its Role in First Impressions Developing Your Personal Charisma The Power of a Genuine Smile How Smiling Affects Your First Impression Mastering a Warm and Authentic Smile First Impressions in Different Contexts Adapting to Various Social and Professional Situations Tailoring Your Approach for Different Audiences Self-Reflection and Growth Evaluating Your First Impression Skills Setting Goals for Improvement and Growth The Importance of Gratitude Showing Appreciation and Gratitude How Gratitude Enhances Your First Impression The Role of Confidence in First Impressions Projecting Confidence Without Arrogance Building Confidence Through Preparation and Practice Building Trust Through Consistency The Importance of Consistency in First Impressions Demonstrating Reliability and Trustworthiness The Art of Compliments Giving Genuine and Meaningful Compliments The Impact of Compliments on First Impressions The Power of Vulnerability Embracing Vulnerability for Authentic Connections Sharing Personal Experiences and Lessons Learned
Author: Nalini Ambady
Publisher: Guilford Press
ISBN: 1593857160
Category : Psychology
Languages : en
Pages : 385
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Book Description
This volume brings together leading investigators to explore the science of first impressions: how they are formed, their underlying processes, and effects on emotions, cognitions, and behavior. Integrating cutting-edge theories, methods, and findings from diverse research traditions, the book accessibly conveys the "big picture" of this dynamic area of study. Showcasing the best current work on a fundamental aspect of person perception and social cognition, this book will be read with interest by researchers and students in social and personality psychology, as well as scholars in applied domains. It will fill a unique niche as a text in graduate-level courses.
Author: Randell Jenkins
Publisher: Xlibris Corporation
ISBN: 1469148668
Category : Poetry
Languages : en
Pages : 86
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Book Description
"Randell Jenkins was born on June 21, 1970. He didnt come into the world alone. He was born with a twin brother, Rondell Jenkins and with Sickle Cell. Throughout his life, Randells heart was impressed by this deadly blood disease as he expresses it in the poem Sickle Cell and Not Your Fault. Randells two sisters and younger brother had succumb to this Dark Knight and this affected him in so many ways, as he expresses it in several of his poems.
Author: Suzanne Whittemore-Barclay
Publisher:
ISBN: 9780533037605
Category : American poetry
Languages : en
Pages : 49
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Book Description
Author: Rebekah Mitsein
Publisher: University of Virginia Press
ISBN: 081394791X
Category : Literary Criticism
Languages : en
Pages : 376
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Book Description
Nineteenth-century European representations of Africa are notorious for depicting the continent with a blank interior. But there was a time when British writers filled Africa with landed empires and contiguous trade routes linked together by a network of rivers. This geographical narrative proliferated in fictional and nonfictional texts alike, and it was born not from fanciful speculation but from British interpretations of what Africans said and showed about themselves and their worlds. Investigations of the representation of Africa in British texts have typically concluded that the continent operated in the British imagination as a completely invented space with no meaningful connection to actual African worlds, or as an inert realm onto which writers projected their expansionist fantasies. With African Impressions, Rebekah Mitsein revises that narrative, demonstrating that African elites successfully projected expressions of their sovereignty, wealth, right to power, geopolitical clout, and religious exceptionalism into Europe long before Europeans entered sub-Saharan Africa. Mitsein considers the ways that African self-representation continued to drive European impressions of the continent across the early Enlightenment, fueling desires to find the sources of West Africa’s gold and the city states along the Niger, to establish a relationship with the Christian kingdom of Prester John, and to discover the source of the Nile. Through an analysis of a range of genres, including travel narratives, geography books, maps, verse, and fiction, Mitsein shows how African strategies of self-representation and European strategies for representing Africa grew increasingly inextricable, as the ideas that Africans presented about themselves and their worlds migrated from contact zones to texts and back again. The geographical narratives that arose from this cycle, which unfolded over hundreds of years, were made to fit expansionist agendas, but they remained rooted in the African worlds and worldviews that shaped them.
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 658
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Book Description
Author: Amita SANGHAVI,
Publisher: Independently Published
ISBN:
Category :
Languages : en
Pages : 194
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Book Description
IMPRESSIONS AND EXPRESSIONS is a great collection of very diverse poetry from contemporary poets who have carved a niche for their writing. What makes the collection special is rather than having a single poem from a lot of poets, this anthology presents 5 to 10 poems of each individual poet, giving the reader a deeper and better idea of the poetic style. Poets included are Kavita Ezekiel Mendonca, Dr.Jernail Singh Anand and the fresh voice of Dellnaz Wadia Italia published for the first time alongside the versatile Amita Paul, and the famous Japanese Haiku poet Maki Starfield and powerful poetry from Canadian poet laureate Richard Doiron. James Berkowitz writes his beautiful verses and so do we have images and poems from Austrian poet Harry Baumgartner and Ashok Bhargava. Lidia Chiarelli has offered exclusive artwork with her profound poetry. Some unforgettable poems from Dr.Goutam Ghosal of Vishwa Bharti University and Tirtho Banerjee, the most sensitive poet of the times are presented. More poets are in it, a surprise for you to make a happy discovery! Go for it, gift it, own it, and read and recite from IMPRESSIONS AND EXPRESSIONS brought to you by a poetry lover & editor, World Poetry Canada Ambassador, poet and lecturer Amita Sanghvi!
Author: Nathan Bransford
Publisher: Nathan Bransford
ISBN: 173414940X
Category : Language Arts & Disciplines
Languages : en
Pages : 183
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Book Description
Author and former literary agent Nathan Bransford shares his secrets for creating killer plots, fleshing out your first ideas, crafting compelling characters, and staying sane in the process. Read the guide that New York Times bestselling author Ransom Riggs called "The best how-to-write-a-novel book I've read."
Author: Alexander Todorov
Publisher: Princeton University Press
ISBN: 1400885728
Category : Psychology
Languages : en
Pages : 336
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Book Description
The scientific story of first impressions—and why the snap character judgments we make from faces are irresistible but usually incorrect We make up our minds about others after seeing their faces for a fraction of a second—and these snap judgments predict all kinds of important decisions. For example, politicians who simply look more competent are more likely to win elections. Yet the character judgments we make from faces are as inaccurate as they are irresistible; in most situations, we would guess more accurately if we ignored faces. So why do we put so much stock in these widely shared impressions? What is their purpose if they are completely unreliable? In this book, Alexander Todorov, one of the world's leading researchers on the subject, answers these questions as he tells the story of the modern science of first impressions. Drawing on psychology, cognitive science, neuroscience, computer science, and other fields, this accessible and richly illustrated book describes cutting-edge research and puts it in the context of the history of efforts to read personality from faces. Todorov describes how we have evolved the ability to read basic social signals and momentary emotional states from faces, using a network of brain regions dedicated to the processing of faces. Yet contrary to the nineteenth-century pseudoscience of physiognomy and even some of today's psychologists, faces don't provide us a map to the personalities of others. Rather, the impressions we draw from faces reveal a map of our own biases and stereotypes. A fascinating scientific account of first impressions, Face Value explains why we pay so much attention to faces, why they lead us astray, and what our judgments actually tell us.
