Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives PDF Download
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Author: Jungkun Park
Publisher: Frontiers Media SA
ISBN: 2889632598
Category :
Languages : en
Pages : 136
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Book Description
Author: Jungkun Park
Publisher: Frontiers Media SA
ISBN: 2889632598
Category :
Languages : en
Pages : 136
Get Book Here
Book Description
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1668438747
Category : Business & Economics
Languages : en
Pages : 2224
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Book Description
Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.
Author: Mary E. Guy
Publisher: Routledge
ISBN: 1317472101
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Author: Kristin M. Sandberg
Publisher:
ISBN:
Category : Organizational behavior
Languages : en
Pages : 140
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Book Description
Author: Alicia Grandey
Publisher: Routledge
ISBN: 1136232583
Category : Psychology
Languages : en
Pages : 340
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Book Description
This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.
Author: Gertraud Koch
Publisher: Campus Verlag
ISBN: 359339894X
Category : Business & Economics
Languages : en
Pages : 217
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Book Description
Covers the processes of commodification of emotion about now reach into all areas of labor processes, extending even to private life and intimate relationships. This title takes concepts to study the diversity of this economic intrusion into family, education, and nursing in the service sector as well as into corporate management.
Author: Lisa Feldman Barrett
Publisher: Guilford Press
ISBN: 9781572307858
Category : Psychology
Languages : en
Pages : 482
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Book Description
The fundamental concern of psychotherapy is change. While practitioners are constantly greeted with new strategies, techniques, programs, and interventions, this book argues that the full benefits of the therapeutic process cannot be realized without fundamental revision of the concept of change itself. Applying cybernetic thought to family therapy, Bradford P. Keeney demonstrates that conventional epistemology, in which casue and effect have a linear relationship, does not sufficiently accommodate the reciprocal nature of causation in experience. Written in an unconventional style that includes stories, case examples, and imagined dialogues between an epistemologist and a skeptical therapist, the volume presents a philosophically grounded, ecological framework for contemporary clinical practice.
Author: Mary E. Guy
Publisher: Routledge
ISBN: 1317472098
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Author: Gemma Hartley
Publisher: HarperCollins
ISBN: 0062856480
Category : Social Science
Languages : en
Pages : 283
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Book Description
From Gemma Hartley, the journalist who ignited a national conversation on emotional labor, comes Fed Up, a bold dive into the unpaid, invisible work women have shouldered for too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.
Author: Rose Hackman
Publisher: Flatiron Books
ISBN: 1250777364
Category : Social Science
Languages : en
Pages : 261
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Book Description
“An urgent look at emotional labor....Hackman’s words reveal the agency of women is still possible while the power of care, empathy, and love in action can lead us to the best in our humanity.” ― Eve Rodsky, New York Times bestselling author of Fair Play From Journalist Rose Hackman, a deeply-researched foray into the invisible, uncompensated work women perform every day—and a profound call to action. A stranger insists you “smile more,” even as you navigate a high-stress environment or grating commute. A mother is expected to oversee every last detail of domestic life. A nurse works on the front line, worried about her own health, but has to put on a brave face for her patients. A young professional is denied promotion for being deemed abrasive instead of placating her boss. Nearly every day, we find ourselves forced to edit our emotions to accommodate and elevate the emotions of others. Too many of us are asked to perform this exhausting, draining work at no extra cost, especially if we’re women or people of color. Emotional labor is essential to our society and economy, but it’s so often invisible. In this groundbreaking, journalistic deep dive, Rose Hackman shares the stories of hundreds of women, tracing the history of this kind of work and exposing common manifestations of the phenomenon. But Hackman doesn’t simply diagnose a problem—she empowers us to combat this insidious force and forge pathways for radical evolution, justice, and change. Drawing on years of research and hundreds of interviews, you’ll learn: · How emotional labor pervades our workplaces, from the bustling food service industry to the halls of corporate America · How race, gender, and class unequally shape the load we carry · Strategies for leveling the imbalances that contaminate our relationships, social circles, and households · Empowering tools to stop anyone from gaslighting you into thinking the work you are doing is not real work Emotional labor is real, but it no longer has to be our burden alone. By recognizing its value and insisting on its shared responsibility, we can set ourselves free and forge a path to a world where empathy, love, and caregiving claim their rightful power.
