Emotional Intelligence and Tacit Knowledge Management in Hospitality PDF Download
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Author: Spyros Avdimiotis
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Purpose: Several researchersstressed that tacit knowledge is almost impossible to articulate, codify and thus to transfer. Based on the notion that tacit knowledge could be acknowledged, acquired and transferred through employees' behavioral patterns, this paper seeks to associate emotions - as determinant factor of behavior - with tacit knowledge management in hospitality establishments.Methods: To prove the above association, a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model.Results: Findings indicate that both emotional intelligence (E.I.) and tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge. Emotional intelligence is closely related to socialization and internalization. On the other hand, there is no correlation with the combination factor while the externalization phase of knowledge management has a medium correlation, with emphasis on the Emotional Understanding and Emotional Management.Implications: At the socialization stage, the critical factors that shape the communication framework for the transfer of tacit knowledge are the ability to recognize, prioritize feelings, produce and exploit emotions to resolve problems. The capacity for empathy was pinpointed as significant too, mainly because informal communication plays an imperative role at this stage of knowledge transfer.
Author: Spyros Avdimiotis
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Purpose: Several researchersstressed that tacit knowledge is almost impossible to articulate, codify and thus to transfer. Based on the notion that tacit knowledge could be acknowledged, acquired and transferred through employees' behavioral patterns, this paper seeks to associate emotions - as determinant factor of behavior - with tacit knowledge management in hospitality establishments.Methods: To prove the above association, a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model.Results: Findings indicate that both emotional intelligence (E.I.) and tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge. Emotional intelligence is closely related to socialization and internalization. On the other hand, there is no correlation with the combination factor while the externalization phase of knowledge management has a medium correlation, with emphasis on the Emotional Understanding and Emotional Management.Implications: At the socialization stage, the critical factors that shape the communication framework for the transfer of tacit knowledge are the ability to recognize, prioritize feelings, produce and exploit emotions to resolve problems. The capacity for empathy was pinpointed as significant too, mainly because informal communication plays an imperative role at this stage of knowledge transfer.
Author: Abdul Kadir Othman
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Erdogan Koc
Publisher: CABI
ISBN: 1786398311
Category : Business & Economics
Languages : en
Pages : 166
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Book Description
Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence". Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.
Author: Sungsoo Pyo
Publisher: CRC Press
ISBN: 9780789021472
Category : Computers
Languages : en
Pages : 156
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Book Description
When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching! This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation. Helpful charts and figures make the information easy to access and understand. From the editors: “Although tourism and hospitality, with their geographically dispersed units, can profit from enhanced knowledge management, only a small number of firms have implemented knowledge management techniques. A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts,' they report being confronted with too many—and unclear—knowledge management strategies, activities, and implementation techniques. As a result, they are not sufficiently familiar with knowledge management and reject implementing it. This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries.” This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management, with fascinating case studies as well strategic advice and structural recommendations for its implementation. In addition, you'll find: analyses of various aspects of knowledge management in hotels an examination of an Internet-based knowledge management system and its sources, repositories, taxonomy, services, applications, and user interfaces the advent of the “knowledge café” and what it means to the travel and tourism industries the knowledge supply chain matrix, which combines strategic and operative aspects of knowledge management—with a practical example drawn from the airline industry new developments in software applications for cross-border destination management, with an example drawn from the new “AlpNet” project that demonstrates the importance of cooperation and of member-specific requirements insightful thoughts about mental models as they relate to tourism—what they are and how understanding them can lead to lower degrees of mistrust and more efficient operation of tourism-based businesses essential information about database marketing, data mining, and knowledge discovery, with introductions to decision tree classifiers, regression analysis, induction programming logic, and probabilistic rules
Author: Noel Scott
Publisher: Routledge
ISBN: 1136452044
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.
Author: Yunlong Duan
Publisher: Frontiers Media SA
ISBN: 2832541216
Category : Science
Languages : en
Pages : 221
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Book Description
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1609607848
Category : Business & Economics
Languages : en
Pages : 3164
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Book Description
Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization. A much needed collection, this multi-volume reference presents the theoretical foundations, research results, practical case studies, and future trends to both inform the decisions facing today's organizations and the establish fruitful organizational practices for the future. Practitioners, researchers, and academics involved in leading organizations of all types will find useful, grounded resources for navigating the ever-changing organizational landscape.
Author: Al-Shammari, Minwir
Publisher: IGI Global
ISBN: 1616928883
Category : Business & Economics
Languages : en
Pages : 424
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Book Description
Knowledge Management in Emerging Economies: Social, Organizational and Cultural Implementation seeks focuses on knowledge management theoretical models and empirical research findings for developing economies. This book specifically seeks to understand the social, organizational, and cultural implementation aspects of knowledge management in the context of developing economies, and to discuss issues, challenges, and trends surrounding this implementation.
Author: Chugh, Ritesh
Publisher: IGI Global
ISBN: 1522504966
Category : Business & Economics
Languages : en
Pages : 417
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Book Description
Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation, collection, and storage of information have drastically changed since the emergence of social media. By using this collaborative online application for engaging with information, organizations are able to precisely disseminate knowledge to the correct audience. Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for policy makers, managers, advertisers, academics, students, and organizations who wish to effectively manage knowledge through social media.
Author: Raphaela Staedler
Publisher: Goodfellow Publishers Ltd
ISBN: 1911635468
Category : Business & Economics
Languages : en
Pages : 205
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Book Description
Provides an in-depth understanding of the challenging nature of events, where knowledge needs to be created and shared both pre-event and during the event, as well as stored effectively post-event. Generic KM frameworks and models are introduced, applied and adapted in order for event organisers to avoid ‘reinventing the wheel’ each year.
