Effectiveness of TQM Parameters In Manufacturing & Service Industries PDF Download
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Author: Deepak Mittal
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659360459
Category :
Languages : en
Pages : 84
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Book Description
Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as customer focus, continuous improvement, Team work and involvement, Top management commitment and recognition, training and development, communication in company, measurement and feedback.
Author: Deepak Mittal
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659360459
Category :
Languages : en
Pages : 84
Get Book Here
Book Description
Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as customer focus, continuous improvement, Team work and involvement, Top management commitment and recognition, training and development, communication in company, measurement and feedback.
Author: R.P. Mohanty & R.R. Lakhe
Publisher: Jaico Publishing House
ISBN: 8172249535
Category : Business & Economics
Languages : en
Pages : 401
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Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author: Noriaki Kanō
Publisher:
ISBN: 9789283311294
Category : Service industries
Languages : en
Pages : 284
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Book Description
Author: Faisal Talib
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Total quality management (TQM) practices are those few critical factors which are key to successful implementation of TQM in an organization, whether it is manufacturing, service, public or SMEs. Proper application of TQM will improve the business performance of the organization globally, and hence, results in increased competitive advantage. This could only be possible if proper identification of those key TQM practices or critical success factors (CSFs) which are critical for successful application of TQM are made and then implementing all the identified TQM practices effectively. The aim of this paper is to explore the different TQM practices in two different sectors by reviewing the literature on TQM practices followed by manufacturing and service industries. To accomplish this objective, a survey of published research studies on manufacturing industries and on service industries were selected. The studies selected for this purpose focused on the TQM practices used by them. The finding indicates that broadly the same set of identified TQM practices do exist and are applicable to both the sectors. A total of 42 TQM practices in manufacturing industries and 43 for service industries were indicated by these studies. The results of this paper will help managers to implement TQM in their organizations successfully through the use of the common identified TQM practices. Future research can concentrate on refining and further validating the TQM practices developed in this paper by applying it in different manufacturing and service industries.
Author: Faisal Talib
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Total quality management (TQM) practices can be described as best ways in which organisations and their employees undertake business activities in all key processes. These practices have a positive impact on business results in manufacturing and service industries. This paper seeks to investigate the sets of TQM practices in two different sectors and identifies a set of common TQM practices applicable to both the sectors, by reviewing the literature on TQM practices followed by manufacturing and service industries. The methodology adopted was a survey of published research studies on manufacturing and service industries were selected and their TQM practices were compared. The studies selected for this purpose focused on the TQM principles and practices used by them. The finding showed no significant difference in the level of most of TQM practices and broadly the same set of identified TQM practices do exist and are applicable to both the sectors except few inconsistencies as reported by the study. The results of this paper provide guidance for managers and practitioners of quality to implement TQM in their organisations, effectively through the use of the proposed set of identified TQM practices.
Author: Sunil Luthra
Publisher: CRC Press
ISBN: 1000194493
Category : Technology & Engineering
Languages : en
Pages : 176
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Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
Author: Faisal Talib
Publisher:
ISBN:
Category :
Languages : en
Pages : 8
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Book Description
Quality gurus such as Juran, Deming and Crosby have advocated various methodologies for business success and single out some quality practices. These practices have a positive impact on business performance in both manufacturing and service sectors.This paper attempts to identify the TQM practices in two different sectors and examines the difference between them by analyzing their commonalities with respect to their implementation as applicable to both the sectors. The methodology adopted was critically examining the literature on TQM practices followed by manufacturing and service sectors. Altogether, 30 published research studies (15 research studies on TQM practices in the manufacturing industries and 15 on the service industries) were identified that focused on TQM principles and practices used by them. The finding showed no significant difference in the level of most of TQM practices and broadly the same group of identified TQM practices do exist and are applicable to both the sectors except few differences were found and were presented in this study. The results can provide guidance for service managers and quality practitioners aiming to implement TQM. Further, some managerial implications and future scope of this study are also presented at the end.
Author: Ricardo M. Pino
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piura, or Trujillo, answered a questionnaire, developed by the author, about the use of TQM practices in their companies. The findings indicate significant differences between manufacturing and service companies in two practices, information and analysis and empowerment; and significant differences among small, medium, and large companies in two practices, information and analysis, and employee training.
Author: Bjorn Schuller
Publisher: CRC Press
ISBN: 1040002498
Category : Computers
Languages : en
Pages : 1923
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Book Description
The main aim of the 2nd international conference on recent advances in materials manufacturing and machine learning processes-2023 (RAMMML-23) is to bring together all interested academic researchers, scientists, engineers, and technocrats and provide a platform for continuous improvement of manufactur□ing, machine learning, design and materials engineering research. RAMMML 2023 received an overwhelm□ing response with more than 530 full paper submissions. After due and careful scrutiny, about 120 of them have been selected for presentation. The papers submitted have been reviewed by experts from renowned institutions, and subsequently, the authors have revised the papers, duly incorporating the suggestions of the reviewers. This has led to significant improvement in the quality of the contributions, Taylor & Francis publications, CRC Press have agreed to publish the selected proceedings of the conference in their book series of Advances in Mechanical Engineering and Interdisciplinary Sciences. This enables fast dissemina□tion of the papers worldwide and increases the scope of visibility for the research contributions of the authors.
Author: Faisal Talib
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
A large number of contemporary organisations across the globe are adopting total quality management (TQM) to satisfy and delight their customers. The need of the hour is to provide quality products and responsive services in order to gain competitive advantage and to enhance customer lifetime value. TQM requires creating a customer-centred culture in the service industry. Initiating and implementing a TQM program in most of the service system is a major task. It requires a thorough and systematic analysis of customer expectations, system processes and functions and defining and establishing quality parameters. The present study discusses and provides an overview of TQM implementation, its impact on different service industries and investigates the various critical success factors (CSFs), processes of TQM implementation and its effects on different service industries performance and, finally, analyses the impact of TQM in various service industries.
