Author:
Publisher:
ISBN: 9780760745540
Category : Telephone etiquette
Languages : en
Pages : 132

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Author: Thomas J. Farrell
Publisher: Houghton Mifflin Harcourt P
ISBN: 9780155209312
Category : Reference
Languages : en
Pages : 130

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Book Description

Author: Marsha Ludden
Publisher:
ISBN:
Category : Juvenile Nonfiction
Languages : en
Pages : 140

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Book Description

Author: Farrell
Publisher:
ISBN: 9780155209329
Category :
Languages : en
Pages :

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Author: Patrick Forsyth
Publisher: CIPD Publishing
ISBN: 9780852928653
Category : Business & Economics
Languages : en
Pages : 92

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Book Description
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Author: Mary Richards
Publisher: Management Pocketbooks
ISBN: 1907077634
Category : Business & Economics
Languages : en
Pages : 114

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Book Description
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.

Author: Dru Scott Decker
Publisher:
ISBN:
Category : Counseling in higher education
Languages : en
Pages : 71

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Book Description

Author: Bus Desk
Publisher:
ISBN: 9781564141071
Category : Business & Economics
Languages : en
Pages : 132

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Book Description
Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.

Author: Robert W. Lucas
Publisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544

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Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

Author: Mia S. Melanson
Publisher:
ISBN: 9781571250230
Category : Telephone etiquette
Languages : en
Pages : 31

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Book Description