Deploying Cisco Unified Contact Center Express PDF Download
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Author: Michael HouTong Luo, CCIE# 6183
Publisher: Lulu.com
ISBN: 1329184629
Category : Computers
Languages : en
Pages : 314
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Book Description
Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of ""Deploying Cisco Unified Presence.""
Author: Michael HouTong Luo, CCIE# 6183
Publisher: Lulu.com
ISBN: 1329184629
Category : Computers
Languages : en
Pages : 314
Get Book Here
Book Description
Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of ""Deploying Cisco Unified Presence.""
Author: Gary Ford
Publisher: Pearson Education
ISBN: 1587141388
Category : Computers
Languages : en
Pages : 457
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Book Description
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
Author: Josh Finke
Publisher: Cisco Press
ISBN: 1587204185
Category : Computers
Languages : en
Pages : 496
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Book Description
Rev. ed. of: Implementing Cisco Unified Communications Manager: authorized self-study guide / Dennis Hartmann, Chris Olsen. c2008-c2009.
Author: Dennis Hartmann
Publisher: Pearson Education
ISBN: 0132796821
Category : Computers
Languages : en
Pages : 515
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Book Description
Foundation learning for CIPT1 exam 642-446 Dennis Hartmann, CCIE® No. 15651 Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models. This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence. Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book. Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems. Understand Cisco Unified Communications Manager architecture and components Evaluate Cisco Unified Communications Manager deployment models Install, upgrade, and administer Cisco Unified Communications Manager Apply network configuration, NTP, and DHCP configuration options Configure and manage user accounts Deploy various Cisco Unified IP Phones Configure Catalyst® switches for power over Ethernet and voice VLAN requirements Harden IP Phones to mitigate security risks Configure Media Gateway Control Protocol (MGCP) gateways Configure dial plans, call routing, and digit manipulation Deploy various media resources and user features Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager Configure video-enabled IP Phones This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations. Category: Cisco Unified Communications Manager 6 Covers: CIPT1 exam 642-446 $65.00 USA / $72.00 CAN
Author: William Alexander Hannah
Publisher: Cisco Press
ISBN: 0134305701
Category : Computers
Languages : en
Pages : 625
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Book Description
Now fully updated for Cisco’s new CIPTV2 300-075 exam, Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for implementing a Cisco Unified Collaboration solution in a multisite environment. The authors show how to implement Uniform Resource Identifier (URI) dialing, globalized call routing, Intercluster Lookup Service and Global Dial Plan Replication, Cisco Service Advertisement Framework and Call Control Discovery, tail-end hop-off, Cisco Unified Survivable Remote Site Telephony, Enhanced Location Call Admission Control (CAC) and Automated Alternate Routing (AAR), and important mobility features. They introduce each key challenge associated with Cisco Unified Communications (UC) multisite deployments, and present solutions-focused coverage of Cisco Video Communication Server (VCS) Control, the Cisco Expressway Series, and their interactions with Cisco Unified Communications Manager. Each chapter opens with a topic list that clearly identifies its focus, ends with a quick-study summary of key concepts, and presents review questions to assess and reinforce your understanding. The authors present best practices based on Cisco Solutions Reference Network Designs and Cisco Validated Designs, and illustrate operation and troubleshooting via configuration examples and sample verification outputs. This guide is ideal for all certification candidates who want to master all the topics covered on the CIPTV2 300-075 exam. Shows how to craft a multisite dial plan that scales, allocates bandwidth appropriately, and supports QoS Identifies common problems and proven solutions in multisite UC deployments Introduces best practice media architectures, including remote conferencing and centralized transcoding Thoroughly reviews PSTN and intersite connectivity options Shows how to provide remote site telephony and branch redundancy Covers bandwidth reservation at UC application level with CAC Explains how to plan and deploy Cisco Device Mobility, Extension Mobility, and Unified Mobility Walks through deployment of Cisco Video Communication Server and Expressway series, including user and endpoint provisioning Covers Cisco UCM and Cisco VCS interconnections Shows how to use Cisco UC Mobile and Remote Access Covers fallback methods for overcoming IP WAN failure Demonstrates NAT traversal for video and IM devices via VCS Expressway Introduces dynamic dial plan learning via GDPR, SAD, or CCD
Author: Lalit Pamnani
Publisher: Orange Education Pvt Ltd
ISBN: 819739668X
Category : Computers
Languages : en
Pages : 443
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Book Description
TAGLINE Master Cisco Collaboration Infrastructure, One Chapter at a Time KEY FEATURES ● Comprehensive lifecycle coverage of Cisco Collaboration Infrastructure. ● Practical application focus for real-world admin scenarios and troubleshooting. ● Includes numerous references and resources for holistic implementation and further exploration. DESCRIPTION This comprehensive book is designed to help IT professionals master the complex landscape of Cisco Collaboration Infrastructure. It covers a wide range of topics, from the basics of collaboration technologies and deployment models to advanced concepts like dial plan configuration, media resources, and conferencing. The book also explores the Cisco Webex suite, hybrid solutions, and edge servers, providing readers with a holistic understanding of Cisco’s collaboration offerings. Readers will gain a deep understanding of signaling and media protocols, including SIP, RTP, and RTCP, as well as essential protocols like DTMF and fax over IP. The book also addresses security, compliance, and recovery strategies, ensuring that readers are well-equipped to handle the challenges of managing Cisco Collaboration Infrastructure in real-world scenarios. Throughout the book, practical examples and real-world insights are provided, along with an introduction to automation and APIs in the context of Cisco Collaboration solutions. By the end of this book, readers will have a comprehensive toolkit to excel in managing Cisco Collaboration Infrastructure, whether they are novice IT admins, professionals preparing for Cisco Collaboration exams, or experienced administrators looking to upgrade their skills. The book also includes additional resources and discusses emerging trends, ensuring that readers stay up-to-date with the latest developments in the field. WHAT WILL YOU LEARN ● Gain practical skills to deploy and manage Cisco's collaboration tools, ensuring smooth operations and integration within your organization's infrastructure. ● Learn to set up and resolve issues with essential components like dial plans, media resources, and conferencing systems to ensure seamless communication. ● Understand and implement signaling and media protocols like SIP, RTP, and RTCP for effective Cisco Collaboration implementation. ● Develop strategies to protect and sustain your Cisco collaboration environment, addressing security concerns and maintaining operational health. ● Discover how to leverage APIs for automating routine tasks, improving efficiency, and enhancing the functionality of Cisco Collaboration tools. ● Stay updated with the latest advancements and trends in collaboration tech, ensuring your skills and knowledge remain current and relevant. WHO IS THIS BOOK FOR? This book is designed for IT professionals, network administrators, and engineers who manage or plan to deploy Cisco Collaboration Infrastructure in their organizations. Readers should have a basic understanding of networking and IP telephony concepts before diving in. TABLE OF CONTENTS 1. Introduction to Modern Collaboration Technologies 2. Understanding Cisco Collaboration Solutions 3. Managing Endpoints and Users 4. Mastering CUCM Call Control and Telephony Features 5. Dial Plans - Basics to Advance 6. Media Resources, Conferencing, and AV Solutions 7. Exploring Cisco Collaboration Cloud, Hybrid and Edge 8. Understanding Signaling and Media Protocols 9. Deep Dive - Signaling and Media Protocols 10. Security, Compliance and Recovery 11. Troubleshooting Techniques and Tools 12. Automation and APIs in Cisco Collaboration 13. Additional Resources and Emerging Trends Index
Author: Chris Olsen
Publisher: Cisco Press
ISBN: 0134272978
Category : Computers
Languages : en
Pages : 602
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Book Description
Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks. Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments. He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks–from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration. Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting. Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource. Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management Walks through Unified Messaging single Inbox configuration Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration Covers Cisco Jabber and Cisco Jabber Mobile configuration Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.
Author: Toby Sauer
Publisher: Pearson Education
ISBN: 0132375567
Category : Computers
Languages : en
Pages : 332
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Book Description
CCVP CVOICE Quick Reference (Digital Short Cut) Kevin Wallace, CCIE No. 7945 ISBN-10: 1-58705-824-3 ISBN-13: 978-1-58705-824-0 As a final exam preparation tool, the CCVP CVoice Quick Reference, Second Edition provides a concise review of all objectives on the CVoice exam (642-436). This digital Short Cut provides you with detailed, graphical-based information, highlighting only the key topics in cram-style format. With this document as your guide, you will review topics on foundational elements of VOIP calls, the description of dial plans, and the implementation of gateways, gatekeepers, and IP-IP gateways. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you focus your study on areas of weakness and to enhance memory retention of essential exam concepts.
Author: Brian Morgan
Publisher: Pearson Education
ISBN: 1587140578
Category : Computers
Languages : en
Pages : 378
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Book Description
Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies. This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that Walks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for Federation Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.
Author: Akhil Behl
Publisher: Cisco Press
ISBN: 0132731061
Category : Computers
Languages : en
Pages : 1155
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Book Description
The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
