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Author: Rakhi Kapoor
Publisher: Notion Press
ISBN: 1646508815
Category : Health & Fitness
Languages : en
Pages : 136
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Book Description
Today’s fast-paced life with nuclear families has women multitasking and juggling several roles. Pregnancy demands that an expecting woman lead a healthy lifestyle in the best interest of her baby. Handling the normal routine of the day, along with the changes brought about by the pregnancy, can become physically demanding. Fatigue, lack of sleep and anxiety about childbirth can lead to irritability and mood swings. Taking care of a newborn, coupled with other responsibilities, can make a new mom feel exhausted and blue. v Break the barriers of fears and myths about the pregnancy. v Free yourself from the fear of labour pains. v Take care of your mental, emotional and physical wellbeing during the pregnancy. v Make sustainable, practical lifestyle changes for a happy and healthy pregnancy with this simple, practical and personalized book for every expecting woman. The mother takes the seat alongside the creator when she delivers a new life. When the whole world rejoices at the birth of a baby, why should the mother who does all the hard work not be smiling through the whole process? Deliver with delight!
Author: Rakhi Kapoor
Publisher: Notion Press
ISBN: 1646508815
Category : Health & Fitness
Languages : en
Pages : 136
Get Book Here
Book Description
Today’s fast-paced life with nuclear families has women multitasking and juggling several roles. Pregnancy demands that an expecting woman lead a healthy lifestyle in the best interest of her baby. Handling the normal routine of the day, along with the changes brought about by the pregnancy, can become physically demanding. Fatigue, lack of sleep and anxiety about childbirth can lead to irritability and mood swings. Taking care of a newborn, coupled with other responsibilities, can make a new mom feel exhausted and blue. v Break the barriers of fears and myths about the pregnancy. v Free yourself from the fear of labour pains. v Take care of your mental, emotional and physical wellbeing during the pregnancy. v Make sustainable, practical lifestyle changes for a happy and healthy pregnancy with this simple, practical and personalized book for every expecting woman. The mother takes the seat alongside the creator when she delivers a new life. When the whole world rejoices at the birth of a baby, why should the mother who does all the hard work not be smiling through the whole process? Deliver with delight!
Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
ISBN: 007181227X
Category : Business & Economics
Languages : en
Pages : 330
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Book Description
"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans." --Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0 "I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the direct and undeniable relationship between how much you value and respect your customers and how they reward you for that consideration." --Mike Jackson, Chairman, CEO, and President, AutoNation "Joseph Michelli's latest book is a masterful roadmap for transforming the relationship between leaders, employees, and the customers they serve." --Tom Rath, author of StrengthsFinder 2.0 and Are You Fully Charged? "The revolution in customer care that MBUSA is currently undertaking is rivaled only by the revolution that Mercedes began with the invention of the automobile. Dr. Michelli’s book provides the most comprehensive look at how MBUSA is undertaking and succeeding at this transformative initiative." --Alex Gellert, CEO, Merkley & Partners "Kudos to Steve Cannon and Joseph Michelli. Steve is the rare CEO who is brutally honest—in a public forum—about his own iconic organization’s growing pains. Joseph’s ability to present a compelling case study is unparalleled. If Driven to Delight can’t convince you of the bottom line benefits of balancing service and technology to differentiate from your competition, your days are numbered." --Doug Lipp, international business consultant and bestselling author of Disney U "Once again Joseph Michelli gives us a glimpse into one of the worlds’ great brands and customer experiences. Joseph helps us understand how Mercedes Benz leadership transformed and elevated sales and service experiences. Additionally, he takes the reader on a journey to examine their own organization and determine how to apply these principles and lessons in their own business. This is an important read for leaders who want to grow their businesses, by improving customers’ lives." --Jeanne Bliss, President, CustomerBliss, and bestselling author of Chief Customer Officer 2.0 and I Love You More Than My Dog "Mercedes Benz's story demonstrates the leadership and commitment that's required to transform customer experience within a large organization. The book does a great job of capturing how the company engaged all of its employees and partners on a journey to deliver upon its brand promise, which required much more than just designing great cars." --Bruce Temkin, CCXP, Customer Experience Transformist & Managing Partner, Temkin Group "Most business leaders will tell you how important it is to delight their customers—who wouldn't? But most don't. This is the story of Steve Cannon's journey to take Mercedes Benz from 'good to best'—the diagnosis, the plan, the process design, the management and measurement, but most importantly, the leadership that is making 31,600 people, 99.5 percent of whom don't work for him, WANT to deliver it." --Andrew Robertson, President and CEO, BBDO Worldwide, Inc.
Author: Steve Curtin
Publisher: AMACOM
ISBN: 0814432824
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author: Constant Berkhout
Publisher: Kogan Page Publishers
ISBN: 0749476923
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone. Outlining the five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, Retail Marketing Strategy answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level. If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
Author: J. B. Priestley
Publisher: HarperCollins UK
ISBN: 0008585717
Category : Literary Collections
Languages : en
Pages : 189
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Book Description
‘An exquisitely-written, generous, funny, thoughtful book about the everyday joys of being alive. I love it.’ Dolly Alderton ‘J. B. Priestley is one of our literary icons of the 20th Century and it is time that we all became re-acquainted with his genius.’ Dame Judi Dench
Author: Per Nilsson
Publisher: Simon and Schuster
ISBN: 0689876777
Category : Juvenile Fiction
Languages : en
Pages : 198
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Book Description
As a sixteen-year-old looks at and systematically destroys each of his mementos of Ann-Kathrin, he replays scenes from their relationship and realizes that it was not the great romance he believed it to be.
Author: Jonathan Richmond
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 526
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Book Description
Transport of Delight is a true interdisciplinary work, and includes a thorough analytical assessment of the Los Angeles rail program, with a focus on the Long Beach Blue Line light rail-the first of the new projects to go ahead. En route, it shows that ridership forecasting for this project was not only biased and statistically invalid, but in fact done to justify decisions made on other grounds. This unusual book develops a novel theory of myth to explain the construction of rail passenger transit in Los Angeles when it had little to offer the needs of a dispersed autopolis, whose urgent but dispersed public transportation needs could have been better served by developing the regional bus system. The author conducted interviews and performed the detective work necessary to reveal an unlikely logic that held together a network of symbols, images, and metaphors that together present powerful mythical beliefs in the guise of truth. A political analysis shows how consensus was reached to proceed with the light rail to Long Beach, but political explanations are ultimately found lacking, because they cannot explain why decision-makers would want to put the rail in place. It is only when provocative metaphors-of the need to connect communities and to restore a mythical balance to a dysfunctional transportation system-and symbols-of escape from the pressure cooker of poverty, of urban success, power and, indeed sexual acumen-are surfaced, that we realize that Los Angeles' Transport of Delight is the result of the very human need to transcend complexity by providing mythical creations that appear to offer easy answers to society's deepest problems.
Author: John Bayley
Publisher: W. W. Norton & Company
ISBN: 9780393058406
Category : Literary Collections
Languages : en
Pages : 706
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Book Description
I: English literature. The genius of Shandy Hall : Laurence Sterne ; Double life : Jane Austen ; Best and worst : Charles Dickens ; Living with Trollope : Anthony Trollope ; Eminent Victorian : George Eliot ; The two Hardys : Thomas Hardy ; The King's trumpeter : Rudyard Kipling ; Life in the head : John Cowper Powys ; Nothing nasty in the woodshed : P.G. Wodehouse ; Like ink and milk : D.H. Lawrence ; Baby face : William Gerhardie ; The last Puritan : George Orwell ; Mr. Toad : Evelyn Waugh ; God's Greene : Graham Greene -- II: The English poets. Family man : William Wordsworth ; Unmisgiving : John Keats ; The all-star Victorian : Alfred, Lord Tennyson ; An art of self-discovery : Edward Thomas ; Fun while it lasted : Rupert Brooke ; Gallant pastiche : Cecil Day Lewis ; The best of Betjeman : John Betjeman ; The flight of the disenchanter : W.H. Auden ; The last romantic : Philip Larkin -- III: Mother Russia. Cutting it short : Alexander Pushkin ; Under the overcoat : Nikolai Gogol ; The strengths of his passivity : Ivan Turgenev ; An excellent man : Anton Chekhov ; The backward look : Ivan Bunin ; Poems with a heroine : Anna Akhmatova ; A poet's tragedy : Marina Tsvetaeva ; On the horse parsnip : Boris Pasternak ; The hard hitter : Isaac Babel ; A prig of genius : Aleksandr Solzhenitsyn -- IV: American poetry. Songs of a furtive self : Walt Whitman ; Mothermonsters and fatherfigures : E.E. Cummings ; Lowellship : Robert Lowell ; "One life, one writing" : James Merrill ; Richly flows contingency : John Ashbery -- V: Out of Eastern Europe. The power of delight : Bruno Schulz ; Something childish : Witold Gombrowicz ; Poet of holy dread : Paul Celan ; The art of austerity : Zbigniew Herbert ; Return of the native : Czeslaw Milosz -- VI: Aspects of novels. The point of novels ; Gossip in fiction ; Little green crabs : Marcel Proust ; The order of battle at Trafalgar ; In which we serve : Patrick O'Brian ; Seer of the ego : Stendhal ; What will you do to keep the s
Author: Henry S. Warren
Publisher: Pearson Education
ISBN: 0321842685
Category : Computers
Languages : en
Pages : 512
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Book Description
Compiles programming hacks intended to help computer programmers build more efficient software, in an updated edition that covers cyclic redundancy checking and new algorithms and that includes exercises with answers.
Author: Fracaswell Hyman
Publisher: Union Square & Co.
ISBN: 1454923334
Category : Juvenile Fiction
Languages : en
Pages : 168
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Book Description
“Mango is as delightful as her middle name indicates, and middle-grade readers will easily recognize their own experiences in her friendship struggles.” —Booklist (starred review) What happens when your BFF becomes your EFF . . . EX-Friend-Forever? When seventh-grader Mango Delight Fuller accidentally breaks her BFF Brooklyn’s new cell phone, her life falls apart. She loses her friends and her spot on the track team, and even costs her father his job as a chef. But Brooklyn’s planned revenge—sneakily signing up Mango to audition for the school musical—backfires when Mango not only wins the lead role, but becomes a YouTube sensation and attracts the attention of the school’s queen bee, Hailey Jo. Hailey Jo is from a VERY wealthy family, and expects everyone to do her bidding. Soon Mango finds herself forced to make tough choices about the kind of friend she wants to have . . . and, just as important, the kind of friend she wants to be.
