Author:
Publisher: DIANE Publishing
ISBN: 1428944346
Category :
Languages : en
Pages : 43

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Author: U S Government Accountability Office (G
Publisher: BiblioGov
ISBN: 9781289244026
Category :
Languages : en
Pages : 46

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Book Description
The Defense Logistics Agency (DLA) performs a critical role in supporting America's military forces worldwide by supplying every consumable item--from food to jet fuel--that the military services need to operate. Although customers at the eight locations GAO visited were satisfied with some aspects of routine service, such as delivery time for routine parts and certain contractor service arrangements, customers also raised a number of points of dissatisfaction, particularly with regard to the detrimental impact of DLA's service on their operations. The agency's approach for obtaining customer service feedback has been of limited usefulness because it lacks a systematic integrated approach for obtaining adequate information on customer service problems. Although DLA has initiatives under way to improve its customer service, there are opportunities to enhance these initiatives to provide for an improved customer feedback program.

Author: United States Government Accountability Office
Publisher: Createspace Independent Publishing Platform
ISBN: 9781985002227
Category :
Languages : en
Pages : 44

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Defense Logistics: Improving Customer Feedback Program Could Enhance DLA's Delivery of Services

Author:
Publisher:
ISBN:
Category : Finance, Public
Languages : en
Pages : 80

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Author:
Publisher: DIANE Publishing
ISBN: 1428942289
Category :
Languages : en
Pages : 104

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This report addresses the major performance and management challenges confronting the Department of Defense (DOD). Taken together, these challenges, if not addressed, can adversely affect the Department's operational effectiveness. The report also addresses corrective actions that DOD has taken or initiated on these issues- including DOD'S blueprint for a strategy-based, balanced, and affordable defense program as outlined in the May 1997 Report of the Quadrennial Defense Review and the reforms described in its November 1997 Defense Reform Initiative Report-and further actions that are needed. For many years, we have reported significant management problems at DOD. These problems can be categorized into two areas: (1) systemic management challenges dealing with financial management, information management, weapon systems acquisition, and contract management; and (2) program management challenges dealing with infrastructure, inventory management, and personnel. These problems cut across DOD'S program areas.

Author:
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 240

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Author:
Publisher:
ISBN:
Category : Transportation, Military
Languages : en
Pages : 428

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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 306

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Author:
Publisher: DIANE Publishing
ISBN: 1428982124
Category :
Languages : en
Pages : 144

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Book Description

Author: United States. Defense Logistics Agency
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 76

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