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Author: Terry Ravenscroft
Publisher:
ISBN: 9781843172963
Category : Complaint letters
Languages : en
Pages : 0
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Book Description
Terry Ravenscroft is back, putting pen to paper once more, and this time he's taking on the major food and drink corporations. No one is safe as Terry targets companies from Kellogg's and Ryvita to Mars, Heinz and Cadbury with his irritating epistles. Terry tackles everything from quality and pricing to taste and advertising campaigns, quizzing companies like Ferrero about why it's impossible to 'feel the nuts' in Nutella spread 'despite going through it with a fine tooth comb'. Combining the author's trademark humour with a sly nod at the megalomania of global corporations, Dear Customer Services is a letters book with a difference, giving everyone who's ever had a reason to dislike the big companies a big laugh at their expense!
Author: Terry Ravenscroft
Publisher:
ISBN: 9781843172963
Category : Complaint letters
Languages : en
Pages : 0
Get Book Here
Book Description
Terry Ravenscroft is back, putting pen to paper once more, and this time he's taking on the major food and drink corporations. No one is safe as Terry targets companies from Kellogg's and Ryvita to Mars, Heinz and Cadbury with his irritating epistles. Terry tackles everything from quality and pricing to taste and advertising campaigns, quizzing companies like Ferrero about why it's impossible to 'feel the nuts' in Nutella spread 'despite going through it with a fine tooth comb'. Combining the author's trademark humour with a sly nod at the megalomania of global corporations, Dear Customer Services is a letters book with a difference, giving everyone who's ever had a reason to dislike the big companies a big laugh at their expense!
Author: Rick DeLisi
Publisher: John Wiley & Sons
ISBN: 1119842069
Category : Business & Economics
Languages : en
Pages : 262
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Book Description
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Author: Ron Zemke
Publisher: Human Resource Development
ISBN: 9780874254433
Category : Business & Economics
Languages : en
Pages : 502
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Book Description
Author: Allan Woods
Publisher: Heinemann
ISBN: 9780435452278
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author: Jennifer Wilkins
Publisher: iUniverse
ISBN: 9781462038183
Category : Education
Languages : en
Pages : 188
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Book Description
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.
Author: Corey Sandler
Publisher: Adams Media
ISBN: 1580628907
Category : Reference
Languages : en
Pages : 544
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Book Description
Dear Reader, Welcome to fictional Smalltown, Ohio--where every resident knows how to write clear, concise, attention-grabbing letters. With more samples than any other book, 1001 Letters for All Occasions is the resource any time written communication is in order. Letters are still the best way to communicate, and the residents of Smalltown are happy to share their best examples with you. We provide letters for every personal and business need, including apologies, business proposals, complaints, congratulations, cover letters, invitations, condolences, thanks, and travel letters in three languages. Whether you are writing to your bank, your child's school, or a large government agency, our picture-perfect sample letters will get you the response you want! Sincerely, Corey Sandler and Janice Keefe
Author: Debra Hart May
Publisher: Red Wheel/Weiser
ISBN: 1564147126
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
This reference contains hundreds of tips, techniques, and samples that will help readers create the perfect letter or e-mail no matter what the occasion or circumstance, or how little time they have.
Author: Corey Sandler
Publisher: Simon and Schuster
ISBN: 1440507147
Category : Reference
Languages : en
Pages : 384
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Book Description
Giving difficult news clearly and sensitively is no easy task. However, there are ways to say the right thing at the right time. 500 Letters for Difficult Situations offers helpful templates for when you need to say something tactfully and gracefully. Inside, you'll find letters to guide you through the most challenging communications, including how to: Express sympathy for the bereaved Explain why a relationship isn't working Offer condolences for those who are going through a divorce Give a notice of termination from employment Reprimand an employee for poor performance 500 Letters for Difficult Situations ensures that you know what to say and how to say it.
Author: Marcielle Brandler
Publisher: iUniverse
ISBN: 9781469775227
Category : Education
Languages : en
Pages : 128
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Book Description
This groundbreaking workbook speaks directly to the student. The book itself is a teacher. Many of the exercises and learning tools were designed and copyrighted by Prof. Brandler as shortcuts to understanding difficult concepts. This Grammar/Composition/Research workbook is especially designed for students, educators, and business people to use independently. It was created at the request of my students. Anyone can teach with this book. The exercises have been improved over many years in classrooms and refined for optimum comprehension and retention. It teaches shortcuts to common language issues. You will be surprised how easy it is! What people are saying Professor Brandler, thank you so much for the fun way you helped me understand my language problems. You are the best teacher I ever had. Carlos, contractor Marcielle, I cant wait to buy your book! Lori, Human Resources Specialist and student at Pasadena City College Many people have praised Marcielles teaching on You Tube.
Author: Bhavan "Bob" Mehta
Publisher: Quality Press
ISBN: 0873898540
Category : Science
Languages : en
Pages : 225
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Book Description
The purpose of this book is to demystify the requirements delineated within ISO/IEC 17025:2005 while providing a road map for organizations that wish to receive/maintain accreditation for their laboratories. AS9100, ISO 9001, and ISO 13485 are standards that support the development and implementation of effective approaches to quality management and are recognized blueprints for the establishment of a quality management system (QMS) for diverse industries. Although similar to these recognized QMS standards, ISO/IEC 17025 serves a unique purpose: laboratory accreditation. It is not unusual for laboratories to retain dual certification to ISO 9001 and ISO/IEC 17025.
