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Author: Harry P. Hatry
Publisher: The Urban Insitute
ISBN: 9780877666721
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
Author: Harry P. Hatry
Publisher: University Press of America
ISBN:
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
This practical volume provides a wealth of information and advice on planning and conducting customer surveys. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers.
Author: Harry P. Hatry
Publisher: The Urban Insitute
ISBN: 9780877666721
Category : Business & Economics
Languages : en
Pages : 148
Get Book Here
Book Description
This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
Author: Frederick C. Van Bennekom
Publisher: Customer Service Press
ISBN: 9780971340602
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particular emphasis on the design of a survey questionnaire, the administration of that questionnaire, and the analysis of data using spread sheet tools. Questions a novice surveyor might have are answered. The book also dedicates a chapter to electronic surveying tools.
Author: United States. Environmental Protection Agency. Chemicals and Statistical Policy Division. Statistical Policy Branch
Publisher:
ISBN:
Category : Contracts
Languages : en
Pages : 152
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Book Description
Author: United States. Environmental Protection Agency. Chemicals and Statistical Policy Division. Statistical Policy Branch
Publisher:
ISBN:
Category : Contracts
Languages : en
Pages : 184
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Book Description
Author: United States. Environmental Protection Agency. Chemicals and Statistical Policy Division. Statistical Policy Branch
Publisher:
ISBN:
Category : Contracts
Languages : en
Pages : 148
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Book Description
Author: Great Britain. Benefits Agency
Publisher:
ISBN:
Category : Human services
Languages : en
Pages :
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Book Description
Author: United States. Office of Personnel Management
Publisher:
ISBN:
Category : Employee attitude surveys
Languages : en
Pages : 20
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Book Description
Author: Steven W. Larson
Publisher:
ISBN:
Category :
Languages : en
Pages : 195
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Book Description
This thesis identifies the customer service attitudes between the United States Army Information Systems Selection and Acquisition Agency (USAISSAA) and program managers to better understand how to implement Total Army Quality (TAQ) in this agency. This study recommends ways that USAISSAA can improve its customer service. The thesis answers two subproblems. The first subproblem was to identify, analyze, and interpret the customer service attitudes that exist between USAISSAA and program managers. USAISSAA employees and program managers completed surveys to provide their perceptions of the customer service. The study then analyzed and interpreted the responses. The second subproblem was to identify, analyze, and interpret service quality concepts as they affect USAISSAA's customer service for program managers. Resulting recommendations provide ways for implementing TAQ in USAISSAA. Total army quality, Customer service, Total quality management, Service, Program managers.
Author:
Publisher:
ISBN:
Category : Delegated legislation
Languages : en
Pages : 324
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Book Description
