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Languages : en
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Author: Mairi Macintyre
Publisher: Springer Science & Business Media
ISBN: 144198321X
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Author: E. W. Lawrimore
Publisher: Lulu.com
ISBN: 1257156543
Category : Business & Economics
Languages : en
Pages : 53
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Book Description
A total system for business success, based on a 25-year study and testing of the most effective success factors for any business, from small to large. Includes practical action steps that, taken together, will lead to significant success increases for your business or organization.
Author: Ernest Brewster
Publisher: BCS, The Chartered Institute
ISBN: 1906124434
Category : Business & Economics
Languages : en
Pages : 217
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Book Description
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
Author: James A. Fitzsimmons
Publisher: SAGE
ISBN: 9780761917427
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors.
Author: Michael Pidd
Publisher: Cambridge University Press
ISBN: 1107004659
Category : Business & Economics
Languages : en
Pages : 333
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Book Description
Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations.
Author: Timothy Baines
Publisher: John Wiley & Sons
ISBN: 1118585283
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others
Author: Dr. Florinda Matos
Publisher: Academic Conferences Limited
ISBN: 1914587154
Category : Business & Economics
Languages : en
Pages :
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Book Description
Author: Harold Siow Song Teng
Publisher: Cambridge Scholars Publishing
ISBN: 1443833940
Category : Business & Economics
Languages : en
Pages : 230
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Book Description
One of the main economic players responsible for Singapore’s economic success is its small and medium-sized enterprises or SMEs. Their overall success has helped propel the country and its people forward. From economic policies to politics, Singapore is a planned and regulated economy. Singapore’s economic success story is actually the result of a form of capitalism carefully calibrated and controlled by the government. An important element or aspect of good critical success factors (CSFs) emerges from the role being played by the government. The existence of good government or public policies that are pro-business is vital for the success of firms. Despite the fact that government policies and CSFs are widely studied in areas around the world including in Singapore, there is no comprehensive prediction model available to test if firms have potential to be successful or are more prone to failures. Much research investigates the non-financial factors contributing to success versus failure of small firms, but empirical tests of the predictability of these factors are less common. This book, which is primarily quantitative/ positivist in nature will attempt to fill this gap.
Author: Álvaro Rocha
Publisher: Springer
ISBN: 3319312324
Category : Technology & Engineering
Languages : en
Pages : 1113
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Book Description
This book contains a selection of articles from The 2016 World Conference on Information Systems and Technologies (WorldCIST'16), held between the 22nd and 24th of March at Recife, Pernambuco, Brazil. WorldCIST is a global forum for researchers and practitioners to present and discuss recent results and innovations, current trends, professional experiences and challenges of modern Information Systems and Technologies research, together with their technological development and applications. The main topics covered are: Information and Knowledge Management; Organizational Models and Information Systems; Software and Systems Modeling; Software Systems, Architectures, Applications and Tools; Multimedia Systems and Applications; Computer Networks, Mobility and Pervasive Systems; Intelligent and Decision Support Systems; Big Data Analytics and Applications; Human-Computer Interaction; Health Informatics; Information Technologies in Education; Information Technologies in Radiocommunications.
