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Author: Robert S. Littlefield
Publisher: Rowman & Littlefield
ISBN: 179361878X
Category : Language Arts & Disciplines
Languages : en
Pages : 211
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Book Description
Integrated Marketing Communications in Risk and Crisis Contexts is part of the Lexington Books Integrated Marketing Communication (IMC) series. The authors present a culture centered model for examining risk and crisis communication within the context of IMC to provide a more robust understanding of myriad cultural variables affecting the perception of risk and crisis messages and the means by which these messages are processed by different publics, particularly multicultural and international groups. While the conceptualization of what constitutes IMC has been broad, from the perspective of risk and crisis communication, the focus is quite specific: All communication and messages created and disseminated in a risk or crisis situation must be carefully created and strategically presented if the intended outcomes associated with the publics' responses are to be realized by the sender of the messages.
Author: Robert S. Littlefield
Publisher: Rowman & Littlefield
ISBN: 179361878X
Category : Language Arts & Disciplines
Languages : en
Pages : 211
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Book Description
Integrated Marketing Communications in Risk and Crisis Contexts is part of the Lexington Books Integrated Marketing Communication (IMC) series. The authors present a culture centered model for examining risk and crisis communication within the context of IMC to provide a more robust understanding of myriad cultural variables affecting the perception of risk and crisis messages and the means by which these messages are processed by different publics, particularly multicultural and international groups. While the conceptualization of what constitutes IMC has been broad, from the perspective of risk and crisis communication, the focus is quite specific: All communication and messages created and disseminated in a risk or crisis situation must be carefully created and strategically presented if the intended outcomes associated with the publics' responses are to be realized by the sender of the messages.
Author: Eli Avraham
Publisher: Routledge
ISBN: 1136378413
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
Growing competition between countries and cities over attracting infrastructure, investment, tourists, capital and national and international status mean that today, a negative image is more harmful than ever. Whatever the cause of the negative image, places perceived as dangerous, frightening, or boring are at a distinct disadvantage. Many decision makers and marketers stand by helplessly, frustrated by their knowledge that in most cases, their city's negative image is not based on well-grounded facts. Given that stereotypes are not easily changed or dismissed, the challenge facing these decision makers is great. Analyses of many case studies show interesting examples of places that tried to change a negative image into a positive one, in order to bringing back tourists, investors and residents. Although a great deal of knowledge about crisis communications has accumulated in recent years, very little has been written about strategies to improve places' negative images. The aim of "Media Strategies for Marketing Places in Crisis" is to discuss the various dimensions of an image crisis and different strategies to overcome it, both in practice and theory. "Media Strategies for Marketing Places in Crisis" is based on the careful analysis of dozens of case studies, advertisements, public relations campaigns, press releases, academic articles, news articles, and the websites of cities, countries and tourist destinations.
Author: Joe Marconi
Publisher: Irwin Professional Publishing
ISBN: 9781557382467
Category : Crisis management
Languages : en
Pages : 216
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Book Description
Crisis business situations reflect not only on individual companies but on entire industries. It would seem impossible to combat the negative, regardless of how "good" your company is, when bad things happen. Yet, companies can and do make it through tough times as expert marketer and author Joe Marconi shows in Crisis Marketing: When Bad Things Happen to Good Companies. Not only is it possible to stop the bleeding and keep existing customers, but companies can turn the worst possible time into the best and actually gain business. Crisis Marketing offers a common sense plan for meeting the challenges of a changing and too often difficult marketplace. It guides professionals through the "ins and outs" of crisis management and shows marketers how to position and reposition their companies and products for success. Through case studies, examples and illustration, Crisis Marketing shows marketers what to do "when bad things happen to good companies" through no-nonsense coverage of all the pertinent topics, including:. Building Client Trust. Reestablishing Trust Once Lost. Strategies for Selling in a Down Market. Creating a Crisis Marketing Plan. Using Advertising, Public Relations and Promotions Cohesively to Stop the Bleeding.
Author: Eli Avraham
Publisher: Routledge
ISBN: 0750684526
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
This text discusses the various dimensions of an image crisis & different strategies to overcome it, both in practice & theory. It is based on analysis of dozens of case studies, public relations campaigns, advertisements, press releases, academic & news articles articles, & websites of cities, countries & tourist destinations.
Author: David Beirman
Publisher: Routledge
ISBN: 100024718X
Category : Business & Economics
Languages : en
Pages : 255
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Book Description
This is an outstanding book. It offers a comprehensive range of in-depth case studies that looks at past tourism crisis and analyzes the responses made. A must-read book for those in the industry, related associations and the various levels of government as they consider how to pro-actively deal with the potential for future crisis related to tourism. Perry Hobson, Head, School of Tourism and Hospitaliy Management, Southern Cross University and Editor-in-Chief Journal of Vacation Marketing. Tourism everywhere is vulnerable to changes in public perception. When news about an earthquake, a violent conflict or a contagious disease in a distant location hits the television, tourists cancel holidays. The September 11, 2001 terrorist attack against the USA impacted on airlines and tourist destinations worldwide, as did subsequent attacks on tourists. These events highlight the importance of destination crisis management for the global tourism industry. Experienced tourism marketer and trainer, David Beirman, has created a guide to crisis management for tourism operators and offices. He argues that managing public perception is critical to the recovery of a destination after a crisis, and that much depends on providing clear, frequently updated and accurate information. He provides detailed case studies of different types of crises from around the world, with analyses of the strengths and weaknesses of the approach taken by tourism managers. This is an invaluable reference for tourism managers anywhere in the world, and a useful resource for tourism students.
Author: Jeremy Miller
Publisher: Dundurn
ISBN: 1459728122
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
#1 Globe and Mail Bestseller 2016 Small Business Book Awards — Nominated, Marketing category Sticky Brands exist in almost every industry. Companies like Apple, Nike, and Starbucks have made themselves as recognizable as they are successful. But large companies are not the only ones who can stand out. Any business willing to challenge industry norms and find innovative ways to serve its customers can grow into a Sticky Brand. Based on a decade of research into what makes companies successful, Sticky Branding is your branding playbook. It provides ideas, stories, and exercises that will make your company stand out, attract customers, and grow into an incredible brand. Sticky Branding’s 12.5 guiding principles are drawn from hundreds of interviews with CEOs and business owners who have excelled within their industries.
Author: Rhenald Kasali
Publisher: Gramedia Pustaka Utama
ISBN: 6020359344
Category : Business & Economics
Languages : id
Pages : 208
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Book Description
"Krisis selalu membuat Anda kecut, seperti virus yang mewabah. Ia terutama menyerang mereka yang daya tahan tubuhnya (dan mentalnya) lemah. Masalahnya, mendengar kata krisis saja, daya tahan Anda mulai loyo. Ia melemahkan spirit dan mendorong terjadinya depresi. Pengalamannya dalam membentengi perusahaan-perusahaan nasional dari berbagai krisis menunjukkan pentingnya therapy untuk memanfaatkan krisis dalam membangun kejayaan baru. Buku ini merupakan sharing pengalaman, pengetahuan, dan teknik-teknik marketing therapy yang layak dan bisa Anda terapkan di mana pun Anda berkarya. Berlatihlah melawan krisis, dan rasakan manfaatnya. Yang perlu Anda takuti bukanlah krisis keuangan global itu sendiri, melainkan pikiran-pikiran yang mempercayai krisis itu akan menimpa Anda dan membuat pasukan pemasaran dan konsumen Anda lemah."
Author: Alicia de la Peña
Publisher: CRC Press
ISBN: 1000608948
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Marketing by Contingency in the Time of Covid-19: Overcoming Business Crises and Meeting Marketing Challenges provides conceptual and empirical evidence from a marketing and business perspective about how firms and nonprofit organizations in developing countries have coped with the Covid-19 pandemic. The Covid-19 pandemic became not only a health threat but also a business threat and challenge. This book analyzes successful—and failed—marketing strategies that have been implemented by renowned and emerging firms and nonprofit organizations in reaction to the unprecedented market situation caused by the Covid-19 pandemic. Using case studies, the chapters identify the elements that were critical for strengthening a product or company’s brand value, consumer satisfaction, and loyalty during this time of crisis and uncertainty. The information and experiences shared here show how organizations learned to be resilient and reacted to challenging market situations using creativity and innovation to present consumers with prompt solutions to cover their most basic needs. Topics cover brand engagement, influencer marketing, building consumer trust, navigating restrictive conditions using analytics and predictive modeling, internal marketing, and more. Key features: Presents and assesses strategies to react to business challenges—both economic and social Provides conceptual and empirical evidence on how to deliver value to consumers in times of uncertainty Shows the reality faced by businesses and nonprofit organizations when a crisis emerges Evaluates the critical role of social media and e-commerce as strategic resources to help business and nonprofit organizations survive—and even grow—during a crisis Examines the role of internal marketing during a pandemic The successes and failures of the marketing strategies discussed in this volume will aid professors and students, business leaders, marketing professionals, public relations professionals, and others in identifying the processes needed to overcome business and social troubles during periods of crisis.
Author: Kate Hartley
Publisher: Kogan Page Publishers
ISBN: 0749486821
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
Communicate in a Crisis is the definitive guide for any PR or marketing professional to recognize, plan and respond to a sudden wildfire of consumer-led reaction, 'manipulated outrage' sparked from interaction on news feed algorithms, fuelled by social media and the constant demand for an instantaneous response. This book turns the traditional crisis management approach on its head, starting by understanding changing consumer behaviours and the new 'threat' for brands, then outlining practical steps to prepare, synchronize and execute a coordinated brand response across all channels - under pressure. It reveals why we love to hate our favourite brands, how to recognize a day to day problem from a crisis, and offers valuable advice, such as using influencers and brand advocates to address social media trolls, rumours and the impact of fake news. With unique case studies, interviews and anecdotes from global leaders, Communicate in a Crisis will embed a bottom-up culture of long-term reputation management, always ready to face the unexpected.
Author:
Publisher: Crisis Proof Marketing
ISBN:
Category :
Languages : en
Pages : 69
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Book Description
