The Real-time Contact Center

The Real-time Contact Center PDF Author: Donna Fluss
Publisher: Amacom Books
ISBN: 9780814472569
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
New technology and best practices to turn your contact center into a revenue generator.

Contact Strategies

Contact Strategies PDF Author: Heather F. Roller
Publisher: Stanford University Press
ISBN: 1503628124
Category : History
Languages : en
Pages : 405

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Book Description
Around the year 1800, independent Native groups still effectively controlled about half the territory of the Americas. How did they maintain their political autonomy and territorial sovereignty, hundreds of years after the arrival of Europeans? In a study that spans the eighteenth to twentieth centuries and ranges across the vast interior of South America, Heather F. Roller examines this history of power and persistence from the vantage point of autonomous Native peoples in Brazil. The central argument of the book is that Indigenous groups took the initiative in their contacts with Brazilian society. Rather than fleeing or evading contact, Native peoples actively sought to appropriate what was useful and potent from outsiders, incorporating new knowledge, products, and even people, on their own terms and for their own purposes. At the same time, autonomous Native groups aimed to control contact with dangerous outsiders, so as to protect their communities from threats that came in the form of sicknesses, vices, forced labor, and land invasions. Their tactical decisions shaped and limited colonizing enterprises in Brazil, while revealing Native peoples' capacity for cultural persistence through transformation. These contact strategies are preserved in the collective memories of Indigenous groups today, informing struggles for survival and self-determination in the present.

The Real-time Contact Center

The Real-time Contact Center PDF Author: Donna Fluss
Publisher: Amacom Books
ISBN: 9780814472569
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
New technology and best practices to turn your contact center into a revenue generator.

Intergenerational Contact Zones

Intergenerational Contact Zones PDF Author: Matthew Kaplan
Publisher: Routledge
ISBN: 042958153X
Category : Psychology
Languages : en
Pages : 311

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Book Description
In Intergenerational Contact Zones, Kaplan, Thang, Sánchez, and Hoffman introduce novel ways of thinking, planning, and designing intergenerationally enriched environments. Filled with vivid examples of how ICZs breathe new life into communities and social practices, this important volume focuses on practical descriptions of ways in which practitioners and researchers could translate and infuse the notion of ICZ into their work. The ICZ concept embraces generation and regeneration of community life, parks and recreational locations, educational environments, residential settings and family life, and national and international contexts for social development. With its focus on creating effective and meaningful intergenerational settings, it offers a rich how-to toolkit to help professionals and user groups as they begin to consider ways to develop, activate, and nurture intergenerational spaces. Intergenerational Contact Zones will be essential reading for academics and researchers interested in human development, aging, and society, as well as practitioners, educators, and policy makers interested in intergenerational gathering places from an international perspective.

Southern Strategies

Southern Strategies PDF Author: Elna C. Green
Publisher: Univ of North Carolina Press
ISBN: 0807861758
Category : Social Science
Languages : en
Pages : 310

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Book Description
The biographies of more than 800 women form the basis for Elna Green's study of the suffrage and the antisuffrage movements in the South. Green's comprehensive analysis highlights the effects that factors such as class background, marital status, educational level, and attitudes about race and gender roles had in inspiring the region's women to work in favor of, or in opposition to, their own enfranchisement. Green sketches the ranks of both movements--which included women and men, black and white--and identifies the ways in which issues of class, race, and gender determined the composition of each side. Coming from a wide array of beliefs and backgrounds, Green argues, southern women approached enfranchisement with an equally varied set of strategies and ideologies. Each camp defined and redefined itself in opposition to the other. But neither was entirely homogeneous: issues such as states' rights and the enfranchisement of black women were so divisive as to give rise to competing organizations within each group. By focusing on the grassroots constituency of each side, Green provides insight into the whole of the suffrage debate.

Research-based Strategies

Research-based Strategies PDF Author: Ruby K. Payne
Publisher: AHA! Process
ISBN: 9781934583340
Category : Academic achievement
Languages : en
Pages : 296

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Book Description


Competitive Strategies for the 21st Century

Competitive Strategies for the 21st Century PDF Author: Thomas G. Mahnken
Publisher: Stanford University Press
ISBN: 0804783187
Category : Political Science
Languages : en
Pages : 339

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Book Description
The U.S. today faces the most complex and challenging security environment in recent memory— even as it deals with growing constraints on its ability to respond to threats. Its most consequential challenge is the rise of China, which increasingly has the capability to deny the U.S. access to areas of vital national interest and to undermine alliances that have underpinned regional stability for over half a century. Thus, the time is right for the U.S. to adopt a long-term strategy for dealing with China; one that includes but is not limited to military means, and that fully includes U.S. allies in the region. This book uses the theory and practice of peacetime great-power strategic competition to derive recommendations for just such a strategy. After examining the theory of peacetime strategic competition, it assesses the U.S.-China military balance in depth, considers the role of America's allies in the region, and explores strategies that the U.S could adopt to improve its strategic position relative to China over the long term.

Inclusion Strategies and Interventions

Inclusion Strategies and Interventions PDF Author: Toby J. Karten
Publisher: Solution Tree Press
ISBN: 1935543725
Category : Education
Languages : en
Pages : 270

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Book Description
Inclusion means more than just preparing students to pass standardized tests and increasing academic levels. In inclusive classrooms, students with special educational needs are treated as integral members of the general education environment. Gain strategies to offer the academic, social, emotional, and behavioral benefits that allow all students to achieve their highest potential.

Fifty Strategies to Boost Cognitive Engagement

Fifty Strategies to Boost Cognitive Engagement PDF Author: Rebecca Stobaugh
Publisher: Solution Tree
ISBN: 9781947604773
Category : Education
Languages : en
Pages : 0

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Book Description
The author presents 50 teacher-tested instructional strategies for nurturing students' cognitive abilities across the full range of thinking levels and building a culture of thinking that emphasizes essential 21st century skills- from critical thinking and problem solving to teamwork and creativity.

Skills, Drills & Strategies for Badminton

Skills, Drills & Strategies for Badminton PDF Author: Don Paup
Publisher: Taylor & Francis
ISBN: 1351817140
Category : Sports & Recreation
Languages : en
Pages : 120

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Book Description
This book is part of the Teach, Coach, Play series, emphasizing a systematic learning approach to sports and activities. Both visual and verbal information are presented so that readers can easily understand the material and improve performance. Built-in learning aids help readers master each skill in a step-by-step manner. Using the cues, summaries, skills, drills, and illustrations will help build a solid foundation for safe and effective participation now and in the future. The basic approach in all of the Teach, Coach, Play activity titles is to help readers improve their skills and performance by building mastery from simple to increasingly complex levels. The books strive to illustrate correct techniques and demonstrate how to achieve optimal results. The basic organization in each book is as follows: Section 1 overviews history, organizations and publications, conditioning activities, safety, warm up suggestions, and equipment. Section 2 covers exercise or skills, participants, action involved, rules, facility or field, scoring, and etiquette. Section 3 focuses on skills and drills or program design. Section 4 addresses a broad range of strategies specifically designed to improve performance now and in the future. Section 5 provides a convenient glossary of terms.

Endocrine Disrupting Chemicals-induced Metabolic Disorders and Treatment Strategies

Endocrine Disrupting Chemicals-induced Metabolic Disorders and Treatment Strategies PDF Author: Muhammad Sajid Hamid Akash
Publisher: Springer Nature
ISBN: 3030459233
Category : Science
Languages : en
Pages : 526

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Book Description
This volume offers a detailed and comprehensive analysis of Endocrine Disrupting Chemicals (EDCs), covering their occurrence, exposure to humans and the mechanisms that lead to the parthogenesis of EDCs-induced metabolic disorders. The book is divided into three parts. Part I describes the physiology of the human endocrine system, with special emphasis on various types of metabolic disorders along with risk factors that are responsible for the development of these disorders. Part II addresses all aspects of EDCs, including their role in the induction of various risk factors that are responsible for the development of metabolic disorders. Part III covers up-to-date environmental regulatory considerations and treatment strategies that have been adopted to cure and prevent EDCs-induced metabolic disorders. This section will primarily appeal to clinicians investigating the causes and treatment of metabolic disorders. The text will also be of interest to students and researchers in the fields of Environmental Pharmacology and Toxicology, Environmental Pollution, Pharmaceutical Biochemistry, Biotechnology, and Drug Metabolism/Pharmacokinetics.