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Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Matthew Kaplan
Publisher: Routledge
ISBN: 042958153X
Category : Psychology
Languages : en
Pages : 311
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Book Description
In Intergenerational Contact Zones, Kaplan, Thang, Sánchez, and Hoffman introduce novel ways of thinking, planning, and designing intergenerationally enriched environments. Filled with vivid examples of how ICZs breathe new life into communities and social practices, this important volume focuses on practical descriptions of ways in which practitioners and researchers could translate and infuse the notion of ICZ into their work. The ICZ concept embraces generation and regeneration of community life, parks and recreational locations, educational environments, residential settings and family life, and national and international contexts for social development. With its focus on creating effective and meaningful intergenerational settings, it offers a rich how-to toolkit to help professionals and user groups as they begin to consider ways to develop, activate, and nurture intergenerational spaces. Intergenerational Contact Zones will be essential reading for academics and researchers interested in human development, aging, and society, as well as practitioners, educators, and policy makers interested in intergenerational gathering places from an international perspective.
Author: Nicolaj Siggelkow
Publisher: Harvard Business Press
ISBN: 1633697010
Category : Business & Economics
Languages : en
Pages : 158
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Book Description
Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.
Author: Kaufmann, Hans-Ruediger
Publisher: IGI Global
ISBN: 1466625252
Category : Business & Economics
Languages : en
Pages : 675
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Book Description
As customer orientation continues to gain importance in the marketing field, there has been a growing concern for organizations to implement effective customer centric policies. Customer-Centric Marketing Strategies: Tools for Building Organizational Performance provides a more conceptual understanding on customer-centric marketing strategies as well as revealing the success factors of these concepts. This book will discuss how to improve the organizations financial and marketing performance.
Author: John A. Goodman
Publisher: HarperChristian + ORM
ISBN: 0814433898
Category : Technology & Engineering
Languages : en
Pages : 279
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Book Description
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
Author: Jamaal May
Publisher: Alice James Books
ISBN: 1938584368
Category : Poetry
Languages : en
Pages : 142
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Book Description
Praise for Jamaal May: "Linguistically acrobatic [and] beautifully crafted. . . . [Jamaal May's] poems, exquisitely balanced by a sharp intelligence mixed with earnestness, makes his debut a marvel."—Publishers Weekly Following Jamaal May's award-winning debut collection, Hum (2013), these new poems explore parallel landscapes of the poet's interior and an insidious American condition. Using dark humor that helps illuminate the pains of maturity and loss of imagination, May uncovers language like a skilled architect—digging up bones of the past to expose what lies beneath the surface of the fragile human condition. From: "Ask Where I've Been": Ask about the tornado of fists. The blows landed. If you can watch it all—the spit and blood frozen against snow, you can probably tell I am the too-narrow road winding out of a crooked city built of laughter, abandon, feathers and drums. Ask only if you can watch streetlights bow, bridges arc, and power lines sag, and still believe what matters most is not where I bend but where I am growing. Jamaal May is a poet, editor, and filmmaker from Detroit, Michigan, where he taught poetry in public schools and worked as a freelance audio engineer and touring performer. His poetry won the 2013 Indiana Review Poetry Prize and appears in journals such as Poetry, Ploughshares, the Believer, NER, and the Kenyon Review. May has earned an MFA from Warren Wilson College as well as fellowships from Cave Canem and The Stadler Center for Poetry at Bucknell University. He founded the Organic Weapon Arts Chapbook Press.
Author: Shirley George Frazier
Publisher: Globe Pequot
ISBN: 9780762786619
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
Marketing Solutions for the Home-Based Business is prime for a revision with the explosion of social media marketing. Business News Daily notes that two of the top 50 home-based jobs to watch are for Social Media Consultants and Internet Marketing Consultant.
Author: Nas?r, Süphan
Publisher: IGI Global
ISBN: 1466682329
Category : Business & Economics
Languages : en
Pages : 340
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Book Description
In today’s global economy, social media and technological advances have changed the way businesses interact with their clientele. With new forms of communication and IT practices, companies seek innovative practices for maintaining their consumer loyalty. Customer Relationship Management Strategies in the Digital Era blends the literature from the fields of marketing and information technology in an effort to examine the effect that technological advances have on the interaction between companies and their customers Through chapters and case studies, this publication discusses the importance of achieving competitive advantage through implementing relationship marketing practices and becoming consumer-centric. This publication is an essential reference source for researchers, professionals, managers, and upper level students interested in understanding customer loyalty in a technology-focused society.
Author: Batat, Wided
Publisher: Edward Elgar Publishing
ISBN: 1800371896
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
This innovative book proposes a conceptual framework to integrate the ecological and tourism aspects of Protected Area regulation, assisting decision-makers to develop contextually effective laws and management plans that avoid over-regulating or under-regulating tourism, given the areas' ecological profiles.
Author: Isa N. Engleberg
Publisher: Pearson Higher Ed
ISBN: 0205912761
Category : Performing Arts
Languages : en
Pages : 396
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Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Updated in its 6th edition, Working in Groups provides readers with practical strategies, built on theory and research, for communicating and working successfully in groups. The authors use the guiding principle of balance while looking at both how groups work and how to work in groups. This accessible and user-friendly text gives readers the tools to apply group communication theories, methods, and skills—helping them become more effective and ethical group members.
