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Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Donna Fluss
Publisher: Amacom
ISBN: 0814414435
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Author: Matthew Kaplan
Publisher: Routledge
ISBN: 042958153X
Category : Psychology
Languages : en
Pages : 311
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Book Description
In Intergenerational Contact Zones, Kaplan, Thang, Sánchez, and Hoffman introduce novel ways of thinking, planning, and designing intergenerationally enriched environments. Filled with vivid examples of how ICZs breathe new life into communities and social practices, this important volume focuses on practical descriptions of ways in which practitioners and researchers could translate and infuse the notion of ICZ into their work. The ICZ concept embraces generation and regeneration of community life, parks and recreational locations, educational environments, residential settings and family life, and national and international contexts for social development. With its focus on creating effective and meaningful intergenerational settings, it offers a rich how-to toolkit to help professionals and user groups as they begin to consider ways to develop, activate, and nurture intergenerational spaces. Intergenerational Contact Zones will be essential reading for academics and researchers interested in human development, aging, and society, as well as practitioners, educators, and policy makers interested in intergenerational gathering places from an international perspective.
Author: Shirley George Frazier
Publisher: Globe Pequot
ISBN: 9780762786619
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
Marketing Solutions for the Home-Based Business is prime for a revision with the explosion of social media marketing. Business News Daily notes that two of the top 50 home-based jobs to watch are for Social Media Consultants and Internet Marketing Consultant.
Author: Jamaal May
Publisher: Alice James Books
ISBN: 1938584368
Category : Poetry
Languages : en
Pages : 142
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Book Description
Praise for Jamaal May: "Linguistically acrobatic [and] beautifully crafted. . . . [Jamaal May's] poems, exquisitely balanced by a sharp intelligence mixed with earnestness, makes his debut a marvel."—Publishers Weekly Following Jamaal May's award-winning debut collection, Hum (2013), these new poems explore parallel landscapes of the poet's interior and an insidious American condition. Using dark humor that helps illuminate the pains of maturity and loss of imagination, May uncovers language like a skilled architect—digging up bones of the past to expose what lies beneath the surface of the fragile human condition. From: "Ask Where I've Been": Ask about the tornado of fists. The blows landed. If you can watch it all—the spit and blood frozen against snow, you can probably tell I am the too-narrow road winding out of a crooked city built of laughter, abandon, feathers and drums. Ask only if you can watch streetlights bow, bridges arc, and power lines sag, and still believe what matters most is not where I bend but where I am growing. Jamaal May is a poet, editor, and filmmaker from Detroit, Michigan, where he taught poetry in public schools and worked as a freelance audio engineer and touring performer. His poetry won the 2013 Indiana Review Poetry Prize and appears in journals such as Poetry, Ploughshares, the Believer, NER, and the Kenyon Review. May has earned an MFA from Warren Wilson College as well as fellowships from Cave Canem and The Stadler Center for Poetry at Bucknell University. He founded the Organic Weapon Arts Chapbook Press.
Author: Michael Cusack
Publisher:
ISBN: 9780873893831
Category : Business enterprises
Languages : en
Pages : 0
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Book Description
A timely resource for any organization attempting to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. Cusack explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care.
Author: Ruby K. Payne
Publisher: AHA! Process
ISBN: 9781934583340
Category : Academic achievement
Languages : en
Pages : 296
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Book Description
Author: Elna C. Green
Publisher: Univ of North Carolina Press
ISBN: 0807861758
Category : Social Science
Languages : en
Pages : 310
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Book Description
The biographies of more than 800 women form the basis for Elna Green's study of the suffrage and the antisuffrage movements in the South. Green's comprehensive analysis highlights the effects that factors such as class background, marital status, educational level, and attitudes about race and gender roles had in inspiring the region's women to work in favor of, or in opposition to, their own enfranchisement. Green sketches the ranks of both movements--which included women and men, black and white--and identifies the ways in which issues of class, race, and gender determined the composition of each side. Coming from a wide array of beliefs and backgrounds, Green argues, southern women approached enfranchisement with an equally varied set of strategies and ideologies. Each camp defined and redefined itself in opposition to the other. But neither was entirely homogeneous: issues such as states' rights and the enfranchisement of black women were so divisive as to give rise to competing organizations within each group. By focusing on the grassroots constituency of each side, Green provides insight into the whole of the suffrage debate.
Author: Toby J. Karten
Publisher: Solution Tree Press
ISBN: 1935543725
Category : Education
Languages : en
Pages : 270
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Book Description
Inclusion means more than just preparing students to pass standardized tests and increasing academic levels. In inclusive classrooms, students with special educational needs are treated as integral members of the general education environment. Gain strategies to offer the academic, social, emotional, and behavioral benefits that allow all students to achieve their highest potential.
Author: Lisa M. Nunn
Publisher: Rutgers University Press
ISBN: 0813599490
Category : Education
Languages : en
Pages : 158
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Book Description
Winner of the 2020 Scholarly Contributions to Teaching and Learning Award from the American Sociological Association Many students struggle with the transition from high school to university life. This is especially true of first-generation college students, who are often unfamiliar with the norms and expectations of academia. College professors usually want to help, but many feel overwhelmed by the prospect of making extra time in their already hectic schedules to meet with these struggling students. 33 Simple Strategies for Faculty is a guidebook filled with practical solutions to this problem. It gives college faculty concrete exercises and tools they can use both inside and outside of the classroom to effectively bolster the academic success and wellbeing of their students. To devise these strategies, educational sociologist Lisa M. Nunn talked with a variety of first-year college students, learning what they find baffling and frustrating about their classes, as well as what they love about their professors’ teaching. Combining student perspectives with the latest research on bridging the academic achievement gap, she shows how professors can make a difference by spending as little as fifteen minutes a week helping their students acculturate to college life. Whether you are a new faculty member or a tenured professor, you are sure to find 33 Simple Strategies for Faculty to be an invaluable resource.
Author: Ted Hart
Publisher: John Wiley & Sons
ISBN: 0471716197
Category : Business & Economics
Languages : en
Pages : 361
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Book Description
Nonprofit Internet Strategies offers every charitable organization the opportunity to analyze their options and select the appropriate strategy to integrate traditional marketing, communications, and fundraising practices with their online efforts. It is an excellent how-to guide--a practical manual for nonprofit staff written in non-technical language--prepared by experts in the field based on real-life experiences and case studies.
