Communication and Management Skills for the Pharmacy Technician PDF Download
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Author: Jody Jacobson Wedret
Publisher: American Pharmacists Association (APhA)
ISBN: 9781582121031
Category : Medical
Languages : en
Pages : 0
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Book Description
Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari
Author: Jody Jacobson Wedret
Publisher: American Pharmacists Association (APhA)
ISBN: 9781582121031
Category : Medical
Languages : en
Pages : 0
Get Book
Book Description
Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari
Author: Helen Meldrum
Publisher: CRC Press
ISBN: 9781560248668
Category : Medical
Languages : en
Pages : 180
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Book Description
Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
Author: Robert S. Beardsley
Publisher: Lippincott Williams & Wilkins
ISBN: 9780781765985
Category : Medical
Languages : en
Pages : 278
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Book Description
The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice NEW TO THE FIFTH EDITION: New Pharmacy and Pharmacy Technician Instructor's Manuals available on the textbook's thePoint site help faculty administer and deliver their courses. New chapter on medication safety and communication skills (Chapter 9) offers strategies to reduce medication errors and protect patient safety. New chapter on electronic communication in healthcare (Chapter 13) provides guidelines to avoid common misunderstandings via email and the Internet. Expanded coverage of communication skills and interprofessional collaboration (Chapter 12) helps students learn how to effectively interact with other members of the healthcare team New photographs, illustrations, and tables visually engage students and enhance learning and retention of important concepts.
Author: Robert S. Beardsley
Publisher: Lippincott Williams & Wilkins
ISBN: 1608316025
Category : Medical
Languages : en
Pages : 277
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Book Description
Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.
Author: Robert Beardsley
Publisher: Lippincott Williams & Wilkins
ISBN: 1975105443
Category : Medical
Languages : en
Pages : 352
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Book Description
Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Newly focused on the practical communications skills student pharmacists need for effective practice, this updated Seventh Edition—now in full color— reflects new ACPE standards, including up-to-date coverage of the PPCP model, co-curricular experiences, interprofessional interaction and collaboration, and professional development. Practical, easy-to-use, and packed with relevant case studies and coverage of the latest advances in the field, this edition is ideal for the foundational course and pre-experiential training.
Author: Stephanie C. Peshek
Publisher: Jones & Bartlett Publishers
ISBN: 1449629822
Category : Pharmacy technicians
Languages : en
Pages : 239
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Book Description
Professional Skills for the Pharmacy Technician addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment. The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification. Features: Boxed Articles Case Studies Assignments Questions for Discussion Instructor Resources: Test Bank, Instructor's Manual, Slides in PowerPoint format
Author: Bruce A. Berger
Publisher: American Pharmacists Association (APhA)
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 228
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Book Description
Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.
Author: William N. Tindall
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 200
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Book Description
Author: Min Liu
Publisher: Jones & Bartlett Publishers
ISBN: 1284038882
Category : Medical
Languages : en
Pages : 227
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Book Description
Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers' understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The "Learn, Practice, Assess" Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.
Author: Lynette R. Bradley-Baker
Publisher: American Pharmacists Association (APhA)
ISBN: 9781582121543
Category : Medical
Languages : en
Pages : 0
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Book Description
Getting Started as a Pharmacy Manager is designed to provide an easy and concise resource of relevant information for the new pharmacist graduate or newly promoted pharmacy manager. The information in the book is applicable to real-life situations, regardless of practice setting, because it provides insights into issues that most pharmacy managers will face, such as human resources, financial procedures, pharmacy law and patient confidentiality, business plan development, and successful leadership development. Profiles of pharmacy managers provide additional insight into the way to prepare for, maintain, and sustain a successful career in pharmacy management.
