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Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
Get Book Here
Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: Carl Patton
Publisher: Routledge
ISBN: 1317350006
Category : Political Science
Languages : en
Pages : 481
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Book Description
Updated in its 3rd edition, Basic Methods of Policy Analysis and Planning presents quickly applied methods for analyzing and resolving planning and policy issues at state, regional, and urban levels. Divided into two parts, Methods which presents quick methods in nine chapters and is organized around the steps in the policy analysis process, and Cases which presents seven policy cases, ranging in degree of complexity, the text provides readers with the resources they need for effective policy planning and analysis. Quantitative and qualitative methods are systematically combined to address policy dilemmas and urban planning problems. Readers and analysts utilizing this text gain comprehensive skills and background needed to impact public policy.
Author: Kenneth C. Laudon
Publisher: Pearson Educación
ISBN: 9789702605287
Category : Business & Economics
Languages : en
Pages : 618
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Book Description
Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.
Author: Norman J. Ashford
Publisher: John Wiley & Sons
ISBN: 1118005473
Category : Technology & Engineering
Languages : en
Pages : 770
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Book Description
First published in 1979, Airport Engineering by Ashford and Wright, has become a classic textbook in the education of airport engineers and transportation planners. Over the past twenty years, construction of new airports in the US has waned as construction abroad boomed. This new edition of Airport Engineering will respond to this shift in the growth of airports globally, with a focus on the role of the International Civil Aviation Organization (ICAO), while still providing the best practices and tested fundamentals that have made the book successful for over 30 years.
Author: Richard De Neufville
Publisher:
ISBN: 9781601199812
Category : Airports
Languages : en
Pages : 883
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Book Description
"This is a premier text by leading technical professionals, known worldwide for their expertise in the planning, design, and management of airports"--Provided by publisher.
Author:
Publisher:
ISBN:
Category : Air traffic control
Languages : en
Pages : 1264
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Book Description
Author: Ricondo & Associates
Publisher: Transportation Research Board
ISBN: 030911814X
Category : Business & Economics
Languages : en
Pages : 134
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Book Description
TRB's Airport Cooperative Research Program (ACRP) Report 20: Strategic Planning in the Airport Industry explores practical guidance on the strategic planning process for airport board members, directors, department leaders, and other employees; aviation industry associations; a variety of airport stakeholders, consultants, and other airport planning professionals; and aviation regulatory agencies. A workbook of tools and sequential steps of the strategic planning process is provided with the report as on a CD. The CD is also available online for download as an ISO image or the workbook can be downloaded in pdf format.
Author:
Publisher:
ISBN:
Category : Chicago (Ill.)
Languages : en
Pages : 1824
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Book Description
Author: James K. Matthews
Publisher:
ISBN:
Category : Persian Gulf War, 1991
Languages : en
Pages : 352
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Book Description
Author: Great Britain. Department of the Environment, Transport and the Regions
Publisher:
ISBN:
Category : Bus lanes
Languages : en
Pages : 88
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Book Description
Keeping Buses Moving
