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Author: Rick Crandall
Publisher:
ISBN: 9781890777067
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing great service is your customers is worth a lot to you, while providing merely good service is worth little.
Author: Rick Crandall
Publisher:
ISBN: 9781890777067
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing great service is your customers is worth a lot to you, while providing merely good service is worth little.
Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 249
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Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: William Weedon
Publisher:
ISBN: 9780758651808
Category : Religion
Languages : en
Pages : 0
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Book Description
Celebrating the Saints introduces you to a collection of saints in both Testaments and from 19 centuries of the Church's life. Historical sketches and devotional writings in step with the liturgical calendar reveal each saint not asa great exception, but as a great example of our heavenly Father's faithfulness.
Author:
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages : 40
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Book Description
Author:
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages : 34
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Book Description
Author: Lynnette Younggren
Publisher: Baudville Inc.
ISBN: 9781567170009
Category : Incentive awards
Languages : en
Pages : 200
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Book Description
A how-to recognition guide you'll refer to time and again. In addition to explaining recognition practice and giving proven examples from actual corporate settings, The Joy of Recognition shows you how to implement successful cost-effective recognition programs with easy-to-follow 'recipes'. --Publisher description.
Author: Cynthia E. Cowen
Publisher: CSS Publishing
ISBN: 1556738307
Category : Religion
Languages : en
Pages : 114
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Book Description
God is constantly adding ingredients to our life of faith and creating a wonderful mixture of faith, hope, and trust in Jesus. -- from A Feast Of Worship As a quilt wraps us up in the warmth of its cover, we thank God and mothers for the warmth of their love. -- from A Special Youth Service For Mother's Day 18 Special Worship Celebrations is a collection of worship resources that enhance the life of any congregation. It follows the style of The Weaving Of Hearts, the author's popular first book of worship resources. Themes include: Morning devotional service Memorial Day observance Celebration of baptism Installation of pastor All Saints' Day and 13 others Cynthia E. Cowen, Iron Mountain, Michigan, is a writer and liturgical evangelist. She works with youth and synod women. She is a graduate of Northern Michigan University, Marquette, Michigan. This is her second book of special worship resources.
Author: Sohrab Jamshedjee Bulsara
Publisher:
ISBN:
Category : Zoroastrianism
Languages : en
Pages : 574
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Book Description
Author: J. Philip Horrigan
Publisher: LiturgyTrainingPublications
ISBN: 1616714158
Category : Reconciliation
Languages : en
Pages : 161
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Book Description
In the Sacrament of Reconciliation, the encounter of the penitent with the mercy of God is one of the most transforming moments in the spiritual life of a Catholic. The ritual itself has changed throughout history, but the purpose of the sacrament has remained the same: to seek the forgiveness of the Lord and to renew one’s efforts to live as a faithful and loving disciple of Jesus Christ. This resource provides pastoral insights for celebrating individual confession, communal Reconciliation services, and non-sacramental penance services with attention given to liturgical ministries, liturgical environment, and evangelization.
Author: George Streynsham MASTER
Publisher:
ISBN:
Category :
Languages : en
Pages : 44
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Book Description
