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Author: David S. Harrison
Publisher: Archway Publishing
ISBN: 1665767073
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
CARE for your Clients offers a three-step approach to providing clients with an exceptional experience, so you can boost your brand. Great client experience is delivered by people who believe in what they’re doing. Brand convergence – the ability to align the corporate brand and personal brands of employees – is one way to instill loyalty in clients. But client experience must be created in a thoughtful and consistent manner. CARE provides guidelines for employees to create small, consistent, and positive actions through communication, attention, responsiveness, and excellence. Get answers to questions such as: How do you differentiate your business from the competition? What specific steps will convert clients into loyal fans? How do you build and reinforce your brand through customer service? Based on the author’s experience in various marketing, sales, and client account management leadership roles in a large engineering and construction company, this guide highlights how to think about customer service in new ways to enrich the client experience.
Author: David S. Harrison
Publisher: Archway Publishing
ISBN: 1665767073
Category : Business & Economics
Languages : en
Pages : 152
Get Book Here
Book Description
CARE for your Clients offers a three-step approach to providing clients with an exceptional experience, so you can boost your brand. Great client experience is delivered by people who believe in what they’re doing. Brand convergence – the ability to align the corporate brand and personal brands of employees – is one way to instill loyalty in clients. But client experience must be created in a thoughtful and consistent manner. CARE provides guidelines for employees to create small, consistent, and positive actions through communication, attention, responsiveness, and excellence. Get answers to questions such as: How do you differentiate your business from the competition? What specific steps will convert clients into loyal fans? How do you build and reinforce your brand through customer service? Based on the author’s experience in various marketing, sales, and client account management leadership roles in a large engineering and construction company, this guide highlights how to think about customer service in new ways to enrich the client experience.
Author: Nan Boss
Publisher: American Animal Hosp Assoc
ISBN: 1583261532
Category : Language Arts & Disciplines
Languages : en
Pages : 290
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Book Description
Author: Elizabeth F. Wywialowski
Publisher: Elsevier Health Sciences
ISBN: 9780323024822
Category : Medical
Languages : en
Pages : 442
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Book Description
Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.
Author: William Leahy
Publisher: Hartman Publishing Inc
ISBN: 1888343680
Category : Home health aides
Languages : en
Pages : 370
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Book Description
The second edition of Providing Home Care: A Textbook for Home Health Aides, the accompanying workbook, and the instructor?s guide are now available!This book will help your aides master what they need to know to provide excellent, compassionate care to clients with very different needs.This book is organized around learning objectives with colored tabs for easy location of material.The second edition contains new and/or updated information on: HIPPA and protecting a client's privacy MRSA and VRE Care for the client with COPD Cultural sensitivity Hip replacement care Mercury-free thermometers Disinfection and sterilization NEW two-step procedure for taking blood pressure We also condensed and made the anatomy and physiology chapter more basic, added chapter review questions, and updated the design and many of the illustrations.
Author: Sand C. Chang
Publisher: New Harbinger Publications
ISBN: 1684030544
Category : Psychology
Languages : en
Pages : 187
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Book Description
Transgender and gender nonconforming (TNGC) clients have complex mental health concerns, and are more likely than ever to seek out treatment. This comprehensive resource outlines the latest research and recommendations to provide you with the requisite knowledge, skills, and awareness to treat TNGC clients with competent and affirming care. As you know, TNGC clients have different needs based on who they are in relation to the world. Written by three psychologists who specialize in working with the TGNC population, this important book draws on the perspective that there is no one-size-fits-all approach for working with TNGC clients. It offers interventions tailored to developmental stages and situational factors—for example, cultural intersections such as race, class, and religion. This book provides up-to-date information on language, etiquette, and appropriate communication and conduct in treating TGNC clients, and discusses the history, cultural context, and ethical and legal issues that can arise in working with gender-diverse individuals in a clinical setting. You’ll also find information about informed consent approaches that call for a shift in the role of the mental health provider in the position of assessment and referral for the purposes of gender-affirming medical care (such as hormones, surgery, and other procedures). As changes in recent transgender health care and insurance coverage have provided increased access for a broader range of consumers, it is essential to understand transgender and gender nonconforming clients’ different needs. This book provides practical exercises and skills you can use to help TNGC clients thrive.
Author: Tom Copeland
Publisher: Redleaf Press
ISBN: 1929610793
Category : Business & Economics
Languages : en
Pages : 171
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Book Description
A complete guide to creating professional contracts, policies, and relationships in a family child care environment.
Author: Tom Copeland
Publisher: Redleaf Press
ISBN: 1605546518
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
Family Child Care Contracts and Policies, Fourth Edition offers the most up-to-date tools for family child care providers to establish and enforce contracts and policies. Topics include, how to establish good business relationships with parents, what to look for before signing contracts with parents, what information is vital to include in contracts and policies, how to prevent conflicts with parents over contracts and policies, when and how to end a contract. Updates to the new Fourth Edition include offering and charging for part-time care and extended care rates and policies for child care during the summer months expanded advice for how to handle siblings and family discounts expanded advice on charging for vacation time how to handle parent objections to paying for care when a child stays home information on bad-weather policies advice on how to deal with parents visiting during program hours caring for children who aren’t immunized expanded advice for how to turn down a client updated information on comparing income to minimum wage expanded advice for how enforce polices that previously weren’t enforced
Author: Gabby Koutoukidis
Publisher: Elsevier Australia
ISBN: 0729538575
Category : Medical
Languages : en
Pages : 992
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Book Description
"Tabbner's Nursing Care: Theory and Practice is the only Australian and New Zealand textbook written specifically for the enrolled nurse student. The new 5th edition of this best-selling text has been fully revised and updated throughout to reflect the content of the new National Curriculum. Unit 1 The evolution of nursing Unit 2 The health care environment Unit 3 Cultural diversity and nursing practice Unit 4 Promoting psychosocial health in nursing practice Unit 5 Nursing individuals throughout the lifespan Unit 6 The nursing process Unit 7 Assessing health Unit 8 Important component of nursing care Unit 9 Health promotion and nursing care of the individual Appendices."--Provided by publisher.
Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 1119540704
Category : Medical
Languages : en
Pages : 1106
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Book Description
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Author: Bette Bonder
Publisher: SLACK Incorporated
ISBN: 9781556424595
Category : Medical
Languages : en
Pages : 212
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Book Description
Defines and describes culture and its interaction with individual experience and personality in the development of beliefs, values, and actions. Information about cultural beliefs related to health and wellness are explored as they affect intervention strategies. Based on ethnographic methods, mechanisms for culturally sensitive assessment and intervention are considered. The text goes beyond traditional fact-centered approaches, taking the perspective that culture is emergent in individuals as they interact with the physical and social environment. The book fills a niche in the health professions programs because of its theoretical approach, its emphasis on strategies and methods for clinical interventions, and its importance of strategies for practice and self-assessment.
