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Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488898402
Category : Reference
Languages : en
Pages : 156
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Book Description
The one-stop-source powering Call Centre success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Call Centre knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Call Centre innovation - INCLUDED are numerous real-world Call Centre blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What is a call centre? How does a call centre earn? What are the benefits and disadvantages of using an overseas call centre? What is the difference between a call centre and a BPO organisation? How can I start my own call centre? How do we enhance banking call centre customer experience? What is the difference between call centre agents and salesmen? Is there a Call Centre standard for closing a call? What is it like to work at an emergency call centre? What is it like to work at a call centre? ...and much more...
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488898402
Category : Reference
Languages : en
Pages : 156
Get Book
Book Description
The one-stop-source powering Call Centre success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Call Centre knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Call Centre innovation - INCLUDED are numerous real-world Call Centre blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What is a call centre? How does a call centre earn? What are the benefits and disadvantages of using an overseas call centre? What is the difference between a call centre and a BPO organisation? How can I start my own call centre? How do we enhance banking call centre customer experience? What is the difference between call centre agents and salesmen? Is there a Call Centre standard for closing a call? What is it like to work at an emergency call centre? What is it like to work at a call centre? ...and much more...
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488898556
Category : Reference
Languages : en
Pages : 228
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Book Description
The one-stop-source powering Contact Center success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Contact Center knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Contact Center innovation - INCLUDED are numerous real-world Contact Center blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What is a good cloud-based contact center solution? Is social media really just another channel of interaction for the contact center? Or is it more than that? Who's looking for a contact center for their companies/business? Which department owns the role of customer engagement via twitter? Is it contact center? PR department? Both? What are the typical drawbacks of using CRM in a contact center? What is the best software to maintain knowledge base for a multi customer contact center? What is the main purpose of contact center support solutions? Who are the best providers of Social Media Contact Center? How do you track social media contact center statistics? How do you choose Social Media reps for your contact center? ...and much more..."
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488897764
Category : Reference
Languages : en
Pages : 172
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Book Description
The one-stop-source powering Business Customer success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Business Customer knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Business Customer innovation - INCLUDED are numerous real-world Business Customer blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: Is your business customer-centric? Growth Hacking: What was Google Apps for Business customer acquisition strategy in its early days? How long do you wait before you send free product to a newly acquired business customer? What are companies doing to ensure that employees develop a business/customer mindset? Today, every business needs a website. What are you willing to spend for a custom website that meets all of your business & customer goals? Is it possible to purchase Verizon's or AT&T's business customer list for marketing purposes? As a freelancer buying a new smartphone on a pay-as-you-go or pay monthly basis, are there any advantages to buying as a business customer in a business shop? I have a Verizon 4G Jetpack and I used to get 4G at my house and I used to be in the dark red on the coverage map. Now I don't get 4G and they changed the map. I am a business customer with like 13 lines with Verizon. Is there anything I can do to get them to give me a hand with this issue? What is the Yahoo tech support number? What are some must-read books about social media and marketing? ...and much more..."
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781489101785
Category : Reference
Languages : en
Pages : 224
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Book Description
Starting out with Customer Service means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Customer Service brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Customer Service changes. The job can be accomplished by having a roadmap and experiences from previous Customer Service changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Customer Service initiative. Use it, and its INCLUDED Working Documents for Leaders, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Customer Service is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Customer Service Blueprints, Templates and Presentations: Working Documents for Leaders. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Customer Service Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488898600
Category : Reference
Languages : en
Pages : 164
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Book Description
The one-stop-source powering Contact Centers success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Contact Centers knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Contact Centers innovation - INCLUDED are numerous real-world Contact Centers blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: How important is First Call Resolution (FCR) for contact centers? Contact centers that answer SMS messages? What should contact centers do before accepting social media tasks? How do contact centers implement First Call Resolution (FCR) reporting? Do you think integration of Contact Centers and SM Monitoring tools will be a must have in a near future? Why are companies rejecting offshore contact centers? How will voice biometrics be used online and through contact centers for Retail companies in the future? How do contact centers charge for handling social media? Per tweet, per post, question or per character typed? In the United States, are there any federal regulations that require banking/finance contact centers to maintain 100% transcripts of all customer care interactions? ...and much more...
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488897528
Category : Reference
Languages : en
Pages : 294
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Book Description
The one-stop-source powering Data Center success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Data Center knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Data Center innovation - INCLUDED are numerous real-world Data Center blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: Is NITW getting a Big Data Center? What is the difference between a virtual data center, a cloud data center and a private cloud? Will Iceland become a global data center hub? What is a containerized data center? What is Siri's architecture in Apple's data center? What is the future of data center technologies? What is software-defined data center? Which company has the largest data center capacity? What's it like to work in a data center? ...and much more...
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781489103109
Category : Reference
Languages : en
Pages : 84
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Book Description
Starting out with Internal Customer Service means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Internal Customer Service brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Internal Customer Service changes. The job can be accomplished by having a roadmap and experiences from previous Internal Customer Service changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Internal Customer Service initiative. Use it, and its INCLUDED Working Documents for Leaders, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Internal Customer Service is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Internal Customer Service Blueprints, Templates and Presentations: Working Documents for Leaders. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Internal Customer Service Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
Author: Michael de Kare-Silver
Publisher: Troubador Publishing Ltd
ISBN: 1789019680
Category : Technology & Engineering
Languages : en
Pages : 176
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Book Description
Such is the pace of technology-driven change that companies around the world are scrambling to catch-up, to transform, to get up-to-date, reinvent themselves for this Digital age.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488898174
Category : Reference
Languages : en
Pages : 160
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Book Description
The one-stop-source powering Data Center Virtualization success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Data Center Virtualization knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Data Center Virtualization innovation - INCLUDED are numerous real-world Data Center Virtualization blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: Is data center virtualization the next big thing in virtualization? What is the difference between a virtual data center, a cloud data center and a private cloud? Data Centers: Why do we need micro-server since we already have Virtualization? If Google does not use or need virtualization, why is it that Amazon needed it in their data centers? What architectural patterns are different between them? What are virtual data centers? How are these data centers different from the rest of data centers? What are typical average workloads (related to the underlying hardware) for dedicated servers, virtual private servers and for cloud services in big data centers? What company has the most data center locations for deploying virtual machines with hourly billing at 5-25 USD/month range? How good is the project Automate Deployment of Cloud Computing and Virtualization on RedHat Linux System Using Python: Own Data Center Cloud for a CC beginner? ...and much more..."
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488899553
Category : Reference
Languages : en
Pages : 152
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Book Description
Starting out with Inbound Marketing means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Inbound Marketing brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Inbound Marketing changes. The job can be accomplished by having a roadmap and experiences from previous Inbound Marketing changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Inbound Marketing initiative. Use it, and its INCLUDED resources, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Inbound Marketing is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Inbound Marketing Blueprints, Templates and Presentations. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Inbound Marketing Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
