Author: Greg McElligott
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350
Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Beyond Service
Author: Greg McElligott
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350
Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350
Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Beyond Service Core Competency
Author: United States. Congress. House. Committee on Armed Services. Oversight and Investigations Subcommittee
Publisher:
ISBN:
Category : Military education
Languages : en
Pages : 200
Book Description
Publisher:
ISBN:
Category : Military education
Languages : en
Pages : 200
Book Description
Beyond Service Lies the Experience
Author: David Whitfield
Publisher: iUniverse
ISBN: 0595422829
Category : Business & Economics
Languages : en
Pages : 75
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Publisher: iUniverse
ISBN: 0595422829
Category : Business & Economics
Languages : en
Pages : 75
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Beyond Service Lies the Experience Revised Edition
Author: Whitfield David B.
Publisher: iUniverse
ISBN: 1440187061
Category : Business & Economics
Languages : en
Pages : 102
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Publisher: iUniverse
ISBN: 1440187061
Category : Business & Economics
Languages : en
Pages : 102
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Diversity Beyond Lip Service
Author: La'Wana Harris
Publisher: Berrett-Koehler Publishers
ISBN: 1523098686
Category : Business & Economics
Languages : en
Pages : 177
Book Description
"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work—whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all." —Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.
Publisher: Berrett-Koehler Publishers
ISBN: 1523098686
Category : Business & Economics
Languages : en
Pages : 177
Book Description
"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work—whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all." —Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.
Selfless Beyond Service
Author: Pamela Zembiec
Publisher:
ISBN: 9781478729358
Category : Biography & Autobiography
Languages : en
Pages : 334
Book Description
The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.
Publisher:
ISBN: 9781478729358
Category : Biography & Autobiography
Languages : en
Pages : 334
Book Description
The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.
Uncommon Service
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Solidarity Beyond Bars
Author: Jordan House
Publisher: Fernwood Publishing
ISBN: 1773635816
Category : Social Science
Languages : en
Pages : 232
Book Description
Prisons don’t work, but prisoners do. Prisons are often critiqued as unjust, but we hear little about the daily labour of incarcerated workers — what they do, how they do it, who they do it for and under which conditions. Unions protect workers fighting for better pay and against discrimination and occupational health and safety concerns, but prisoners are denied this protection despite being the lowest paid workers with the least choice in what they do — the most vulnerable among the working class. Starting from the perspective that work during imprisonment is not “rehabilitative,” this book examines the reasons why people should care about prison labour and how prisoners have struggled to organize for labour power in the past. Unionizing incarcerated workers is critical for both the labour movement and struggles for prison justice, this book argues, to negotiate changes to working conditions as well as the power dynamics within prisons themselves.
Publisher: Fernwood Publishing
ISBN: 1773635816
Category : Social Science
Languages : en
Pages : 232
Book Description
Prisons don’t work, but prisoners do. Prisons are often critiqued as unjust, but we hear little about the daily labour of incarcerated workers — what they do, how they do it, who they do it for and under which conditions. Unions protect workers fighting for better pay and against discrimination and occupational health and safety concerns, but prisoners are denied this protection despite being the lowest paid workers with the least choice in what they do — the most vulnerable among the working class. Starting from the perspective that work during imprisonment is not “rehabilitative,” this book examines the reasons why people should care about prison labour and how prisoners have struggled to organize for labour power in the past. Unionizing incarcerated workers is critical for both the labour movement and struggles for prison justice, this book argues, to negotiate changes to working conditions as well as the power dynamics within prisons themselves.
Home Reading Service
Author: Fabio Morábito
Publisher: Other Press, LLC
ISBN: 1635420725
Category : Fiction
Languages : en
Pages : 241
Book Description
In this poignant novel, a man guilty of a minor offense finds purpose unexpectedly by way of his punishment—reading to others. After an accident—or “the misfortune,” as his cancer-ridden father’s caretaker, Celeste, calls it—Eduardo is sentenced to a year of community service reading to the elderly and disabled. Stripped of his driver’s license and feeling impotent as he nears thirty-five, he leads a dull, lonely life, chatting occasionally with the waitresses of a local restaurant or walking the streets of Cuernavaca. Once a quiet town known for its lush gardens and swimming pools, the “City of Eternal Spring” is now plagued by robberies, kidnappings, and the other myriad forms of violence bred by drug trafficking. At first, Eduardo seems unable to connect. He movingly reads the words of Dostoyevsky, Henry James, Daphne du Maurier, and more, but doesn’t truly understand them. His eccentric listeners—including two brothers, one mute, who moves his lips while the other acts as ventriloquist; deaf parents raising children they don’t know are hearing; and a beautiful, wheelchair-bound mezzo soprano—sense his detachment. Then Eduardo comes across a poem his father had copied by the Mexican poet Isabel Fraire, and it affects him as no literature has before. Through these fascinating characters, like the practical, quick-witted Celeste, who intuitively grasps poetry even though she never learned to read, Fabio Morábito shows how art can help us rediscover meaning in a corrupt, unequal society.
Publisher: Other Press, LLC
ISBN: 1635420725
Category : Fiction
Languages : en
Pages : 241
Book Description
In this poignant novel, a man guilty of a minor offense finds purpose unexpectedly by way of his punishment—reading to others. After an accident—or “the misfortune,” as his cancer-ridden father’s caretaker, Celeste, calls it—Eduardo is sentenced to a year of community service reading to the elderly and disabled. Stripped of his driver’s license and feeling impotent as he nears thirty-five, he leads a dull, lonely life, chatting occasionally with the waitresses of a local restaurant or walking the streets of Cuernavaca. Once a quiet town known for its lush gardens and swimming pools, the “City of Eternal Spring” is now plagued by robberies, kidnappings, and the other myriad forms of violence bred by drug trafficking. At first, Eduardo seems unable to connect. He movingly reads the words of Dostoyevsky, Henry James, Daphne du Maurier, and more, but doesn’t truly understand them. His eccentric listeners—including two brothers, one mute, who moves his lips while the other acts as ventriloquist; deaf parents raising children they don’t know are hearing; and a beautiful, wheelchair-bound mezzo soprano—sense his detachment. Then Eduardo comes across a poem his father had copied by the Mexican poet Isabel Fraire, and it affects him as no literature has before. Through these fascinating characters, like the practical, quick-witted Celeste, who intuitively grasps poetry even though she never learned to read, Fabio Morábito shows how art can help us rediscover meaning in a corrupt, unequal society.
Beyond Redundancy
Author: Eric Bauer
Publisher: John Wiley & Sons
ISBN: 1118104935
Category : Computers
Languages : en
Pages : 332
Book Description
While geographic redundancy can obviously be a huge benefit for disaster recovery, it is far less obvious what benefit is feasible and likely for more typical non-catastrophic hardware, software, and human failures. Georedundancy and Service Availability provides both a theoretical and practical treatment of the feasible and likely benefits of geographic redundancy for both service availability and service reliability. The text provides network/system planners, IS/IT operations folks, system architects, system engineers, developers, testers, and other industry practitioners with a general discussion about the capital expense/operating expense tradeoff that frames system redundancy and georedundancy.
Publisher: John Wiley & Sons
ISBN: 1118104935
Category : Computers
Languages : en
Pages : 332
Book Description
While geographic redundancy can obviously be a huge benefit for disaster recovery, it is far less obvious what benefit is feasible and likely for more typical non-catastrophic hardware, software, and human failures. Georedundancy and Service Availability provides both a theoretical and practical treatment of the feasible and likely benefits of geographic redundancy for both service availability and service reliability. The text provides network/system planners, IS/IT operations folks, system architects, system engineers, developers, testers, and other industry practitioners with a general discussion about the capital expense/operating expense tradeoff that frames system redundancy and georedundancy.