Beyond Service

Beyond Service PDF Author: Greg McElligott
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350

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Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.

Beyond Service

Beyond Service PDF Author: Greg McElligott
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350

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Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.

Diversity Beyond Lip Service

Diversity Beyond Lip Service PDF Author: La'Wana Harris
Publisher: Berrett-Koehler Publishers
ISBN: 1523098686
Category : Business & Economics
Languages : en
Pages : 177

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Book Description
"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work—whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all." —Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.

Beyond Service Core Competency

Beyond Service Core Competency PDF Author: United States. Congress. House. Committee on Armed Services. Oversight and Investigations Subcommittee
Publisher:
ISBN:
Category : Military education
Languages : en
Pages : 200

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Book Description


Beyond Service Lies the Experience

Beyond Service Lies the Experience PDF Author: David Whitfield
Publisher: iUniverse
ISBN: 0595422829
Category : Business & Economics
Languages : en
Pages : 75

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Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce

Beyond Service Lies the Experience Revised Edition

Beyond Service Lies the Experience Revised Edition PDF Author: Whitfield David B.
Publisher: iUniverse
ISBN: 1440187061
Category : Business & Economics
Languages : en
Pages : 102

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Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce

Selfless Beyond Service

Selfless Beyond Service PDF Author: Pamela Zembiec
Publisher:
ISBN: 9781478729358
Category : Biography & Autobiography
Languages : en
Pages : 334

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Book Description
The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.

Extreme Customer Service

Extreme Customer Service PDF Author: Tom Orent
Publisher:
ISBN:
Category : Dentist and patient
Languages : en
Pages : 201

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Book Description


Beyond Repair?

Beyond Repair? PDF Author: Alison Crosby
Publisher: Rutgers University Press
ISBN: 0813598982
Category : History
Languages : en
Pages : 283

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Book Description
Winner of the 2021 Raphael Lemkin Book Award from the Institute for the Study of Genocide​ Honorable Mention, 2020 CALACS Book Prize​ Beyond Repair? explores Mayan women’s agency in the search for redress for harm suffered during the genocidal violence perpetrated by the Guatemalan state in the early 1980s at the height of the thirty-six-year armed conflict. The book draws on eight years of feminist participatory action research conducted with fifty-four Q’eqchi’, Kaqchikel, Chuj, and Mam women who are seeking truth, justice, and reparation for the violence they experienced during the war, and the women’s rights activists, lawyers, psychologists, Mayan rights activists, and researchers who have accompanied them as intermediaries for over a decade. Alison Crosby and M. Brinton Lykes use the concept of “protagonism” to deconstruct dominant psychological discursive constructions of women as “victims,” “survivors,” “selves,” “individuals,” and/or “subjects.” They argue that at different moments Mayan women have been actively engaged as protagonists in constructivist and discursive performances through which they have narrated new, mobile meanings of “Mayan woman,” repositioning themselves at the interstices of multiple communities and in their pursuit of redress for harm suffered.

Beyond Repair

Beyond Repair PDF Author: Lois Peterson
Publisher: Orca Book Publishers
ISBN: 1554698197
Category : Juvenile Fiction
Languages : en
Pages : 129

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Book Description
Key Selling Points New, enhanced features (dyslexia-friendly font, cream paper, larger trim size) to increase reading accessibility for dyslexic and other striving readers.

Customer Service Essentials

Customer Service Essentials PDF Author: Robert E. Hinson
Publisher: IAP
ISBN: 1641136871
Category : Business & Economics
Languages : en
Pages : 262

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Book Description
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom