Author: Greg McElligott
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350
Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Beyond Service
Author: Greg McElligott
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350
Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Publisher: University of Toronto Press
ISBN: 9780802047663
Category : Political Science
Languages : en
Pages : 350
Book Description
Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state.
Beyond Service Core Competency
Author: United States. Congress. House. Committee on Armed Services. Oversight and Investigations Subcommittee
Publisher:
ISBN:
Category : Military education
Languages : en
Pages : 200
Book Description
Publisher:
ISBN:
Category : Military education
Languages : en
Pages : 200
Book Description
Beyond Service Lies the Experience
Author: David Whitfield
Publisher: iUniverse
ISBN: 0595422829
Category : Business & Economics
Languages : en
Pages : 75
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Publisher: iUniverse
ISBN: 0595422829
Category : Business & Economics
Languages : en
Pages : 75
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Beyond Service Lies the Experience Revised Edition
Author: Whitfield David B.
Publisher: iUniverse
ISBN: 1440187061
Category : Business & Economics
Languages : en
Pages : 102
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Publisher: iUniverse
ISBN: 1440187061
Category : Business & Economics
Languages : en
Pages : 102
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Diversity Beyond Lip Service
Author: La'Wana Harris
Publisher: Berrett-Koehler Publishers
ISBN: 1523098686
Category : Business & Economics
Languages : en
Pages : 177
Book Description
"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work—whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all." —Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.
Publisher: Berrett-Koehler Publishers
ISBN: 1523098686
Category : Business & Economics
Languages : en
Pages : 177
Book Description
"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work—whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all." —Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift? La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and “self-work” necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to “do” inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.
Selfless Beyond Service
Author: Pamela Zembiec
Publisher:
ISBN: 9781478729358
Category : Biography & Autobiography
Languages : en
Pages : 334
Book Description
The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.
Publisher:
ISBN: 9781478729358
Category : Biography & Autobiography
Languages : en
Pages : 334
Book Description
The Zembiec family was living the American dream. They had a wonderful daughter, a beautiful home and a promising future. All was just as Doug had promised his wife Pamela long before their wedding day in 2005. "If you think it, you will become it." Doug would always say. He, himself, was a much loved and respected Marine Corps Officer, who always turned his dreams into reality. On Friday, May 11, 2007, all those dreams were shattered when Doug was killed in action during a night mission in Badgdad, Iraq. Life would never be the same... Selfless Beyond Service takes you through the eyes and heart of Major Douglas Zembiec's widow, Pamela, as she recalls the days and months following his death while also taking you back in time to celebrate his life. His life, not only as a Marine, but as a husband, son and father.
Extreme Customer Service
Author: Tom Orent
Publisher:
ISBN:
Category : Dentist and patient
Languages : en
Pages : 201
Book Description
Publisher:
ISBN:
Category : Dentist and patient
Languages : en
Pages : 201
Book Description
Uncommon Service
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Solidarity Beyond Bars
Author: Jordan House
Publisher: Fernwood Publishing
ISBN: 1773635816
Category : Social Science
Languages : en
Pages : 232
Book Description
Prisons don’t work, but prisoners do. Prisons are often critiqued as unjust, but we hear little about the daily labour of incarcerated workers — what they do, how they do it, who they do it for and under which conditions. Unions protect workers fighting for better pay and against discrimination and occupational health and safety concerns, but prisoners are denied this protection despite being the lowest paid workers with the least choice in what they do — the most vulnerable among the working class. Starting from the perspective that work during imprisonment is not “rehabilitative,” this book examines the reasons why people should care about prison labour and how prisoners have struggled to organize for labour power in the past. Unionizing incarcerated workers is critical for both the labour movement and struggles for prison justice, this book argues, to negotiate changes to working conditions as well as the power dynamics within prisons themselves.
Publisher: Fernwood Publishing
ISBN: 1773635816
Category : Social Science
Languages : en
Pages : 232
Book Description
Prisons don’t work, but prisoners do. Prisons are often critiqued as unjust, but we hear little about the daily labour of incarcerated workers — what they do, how they do it, who they do it for and under which conditions. Unions protect workers fighting for better pay and against discrimination and occupational health and safety concerns, but prisoners are denied this protection despite being the lowest paid workers with the least choice in what they do — the most vulnerable among the working class. Starting from the perspective that work during imprisonment is not “rehabilitative,” this book examines the reasons why people should care about prison labour and how prisoners have struggled to organize for labour power in the past. Unionizing incarcerated workers is critical for both the labour movement and struggles for prison justice, this book argues, to negotiate changes to working conditions as well as the power dynamics within prisons themselves.
Beyond Edge Computing
Author: Ana Juan Ferrer
Publisher: Springer Nature
ISBN: 3031233441
Category : Computers
Languages : en
Pages : 197
Book Description
This book explores the most recent Edge and Distributed Cloud computing research and industrial advances, settling the basis for Advanced Swarm Computing developments. It features the Swarm computing concepts and realizes it as an Ad-hoc Edge Cloud architecture. Unlike current techniques in Edge and Cloud computing that solely view IoT connected devices as sources of data, Swarm computing aims at using the compute capabilities of IoT connected devices in coordination with current Edge and Cloud computing innovations. In addition to being more widely available, IoT-connected devices are also quickly becoming more sophisticated in terms of their ability to carry considerable compute and storage resources. Swarm computing and Ad-hoc Edge Cloud take full advantage of this trend to create on-demand, autonomic and decentralized self-managed computing infrastructures. Focusing on cognitive resource and service management, the book examines the specific research challenges of the Swarm computing approach, related to the characteristics of IoT connected devices that form the infrastructure. It also offers academics and practitioners insights for future research in the fields of Edge and Swarm computing.
Publisher: Springer Nature
ISBN: 3031233441
Category : Computers
Languages : en
Pages : 197
Book Description
This book explores the most recent Edge and Distributed Cloud computing research and industrial advances, settling the basis for Advanced Swarm Computing developments. It features the Swarm computing concepts and realizes it as an Ad-hoc Edge Cloud architecture. Unlike current techniques in Edge and Cloud computing that solely view IoT connected devices as sources of data, Swarm computing aims at using the compute capabilities of IoT connected devices in coordination with current Edge and Cloud computing innovations. In addition to being more widely available, IoT-connected devices are also quickly becoming more sophisticated in terms of their ability to carry considerable compute and storage resources. Swarm computing and Ad-hoc Edge Cloud take full advantage of this trend to create on-demand, autonomic and decentralized self-managed computing infrastructures. Focusing on cognitive resource and service management, the book examines the specific research challenges of the Swarm computing approach, related to the characteristics of IoT connected devices that form the infrastructure. It also offers academics and practitioners insights for future research in the fields of Edge and Swarm computing.