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Author: Geoffrey Brewer
Publisher: Simon and Schuster
ISBN: 1595620192
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
Since 2001, the "Gallup Management Journal" has provided leaders with essential insights into managing the human side of their businesses: their employees and customers. This book features articles from the first seven years of the journal that could not be more relevant today, as executives continue to struggle with the transition into a 21st century global economy. A range of voices is included in these pages. A Ritz-Carlton executive tells how his company is reinventing its world-class brand, while a leader at Ann Taylor describes how the retailer invests in talent. Nobel Prize winner Daniel Kahneman probes how customers think, while one of the founding fathers of the Internet, Vinton Cerf, speculates on the future of a connected world. With its lively writing and penetrating, research-driven insights, "The Best of the Gallup Management Journal 2001-2007" is essential reading for leaders who want to engage employees and customers in a hyper-competitive and ever-changing global economy.
Author: Geoffrey Brewer
Publisher: Simon and Schuster
ISBN: 1595620192
Category : Business & Economics
Languages : en
Pages : 320
Get Book Here
Book Description
Since 2001, the "Gallup Management Journal" has provided leaders with essential insights into managing the human side of their businesses: their employees and customers. This book features articles from the first seven years of the journal that could not be more relevant today, as executives continue to struggle with the transition into a 21st century global economy. A range of voices is included in these pages. A Ritz-Carlton executive tells how his company is reinventing its world-class brand, while a leader at Ann Taylor describes how the retailer invests in talent. Nobel Prize winner Daniel Kahneman probes how customers think, while one of the founding fathers of the Internet, Vinton Cerf, speculates on the future of a connected world. With its lively writing and penetrating, research-driven insights, "The Best of the Gallup Management Journal 2001-2007" is essential reading for leaders who want to engage employees and customers in a hyper-competitive and ever-changing global economy.
Author: Thomas J. Grites
Publisher: John Wiley & Sons
ISBN: 1118923081
Category : Education
Languages : en
Pages : 412
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Book Description
Sharpen advising expertise by exploring critical issues affecting the field Beyond Foundations, a core resource for experienced academic advisors, gives practitioners insight into important issues affecting academic advising. In addition to gaining understanding of foundational concepts and pressing concerns, master advisors engage with case studies to clarify their roles as educators of students, as thought leaders in institutions, and as advocates for the profession. Pillar documents—the NACADA Core Values, NACADA Concept of Academic Advising, and CAS Standards—serve as sources of both information and inspiration for those seeking to improve advising. New strategies inform advisors helping a diverse student population delineate meaningful educational goals. Each chapter prompts productive discussions with fellow advisors interested in cultivating advising excellence. To promote advisor influence in higher education, experienced contributors explain new trends—including the impact of external forces and legal issues on postsecondary institutions—and the evolution of advising as a profession and a field of inquiry. Expert insight and practical focus contribute to the development of experienced advisors. Use existing resources in new ways to master advising roles and encourage student success Apply theory to advance advising practice Create and optimize professional development opportunities Establish recognition for the contributions of academic advisors to the institution and higher education Face challenges created by the changing higher education landscape Advisors must meet the expectations of students, parents, faculty members, administrators, and outside agencies, all while navigating an increasingly complex range of issues presented by a student population unlike any that has come before. Beyond Foundations provides the insight and clarity advisors need to help students achieve their educational goals and to advance the field.
Author: Douglas B. Reeves
Publisher: John Wiley & Sons
ISBN: 0470471018
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
Renewal Coaching provides a series of personal assessments that will guide individuals and teams through the seven stages of renewal. Each assessment includes both survey and narrative responses, and readers can use the journal pages in the text or convenient on-line formats to respond. The Renewal Coaching framework consists of these seven elements: Recognition?Finding patterns of toxicity and renewal; Reality?Confronting change killers in work and life; Reciprocity?Coaching in harmony; Resilience?Coaching through pain; Relationship?Nurturing the personal elements of coaching; Resonance?Coaching with emotional intelligence; Renewal?Creating energy, meaning, and freedom to sustain the Journey.
Author: Bogdan Lent
Publisher: Springer Science & Business Media
ISBN: 3642325041
Category : Business & Economics
Languages : en
Pages : 450
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Book Description
This book attempts to reflect the project reality as closely as possible, covering the ISO 21500:2012 standard that has just been introduced and the benefits from the best contributions worldwide and also providing the concise yet powerful tool box. It shall be easy to use and intuitively supportive of project managers. So far, evidence indicates that these targets are successfully met. One of its key recognitions, and in consequence a distinctive feature of this book, is the impact that the project manager‘s personality has on the fate of the project. The project manager's successful self-management in work & life and in leadership processes should be considered as important in any endeavor as all other project management processes, covered by the new standards and guidelines.
Author: Geoffrey Brewer
Publisher: Simon and Schuster
ISBN: 1595620532
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
The momentousness of change during the past 10 years has inspired the Gallup Management Journal, an online business magazine that posts articles weekly for nearly 300,000 subscribers, to review how it covered and evaluated events during this period; how it tried to make sense of rapid change right as it was unfolding; and most importantly, how Gallup’s most visionary people, as well as the great minds with whom Gallup regularly associates, helped organizational leaders navigate the most tumultuous years in memory. In these pages, you’ll find insights and wisdom into how to manage, and make the most of, change. Nobel Prize winner Daniel Kahneman probes the nature of decision-making. Lieutenant General Russel Honoré, of Hurricane Katrina fame, offers leadership lessons he applied in the crucible of crisis. Vinton Cerf, one of the creators of the Internet, tells how he’ll get six billion people online. Visionary executive Ray Anderson makes a powerful business case for environmental sustainability. Gallup Chairman and CEO Jim Clifton reveals what everyone in the globe most wants, And a host of other executives and thinkers tackle everything from mitigating the fear of layoffs, to promoting wellbeing in the workplace, to building customer engagement amid the post-crash “new normal.”
Author: Jim Asplund
Publisher: Simon and Schuster
ISBN: 1595620451
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Author: George Beam
Publisher: Routledge
ISBN: 1351476254
Category : Social Science
Languages : en
Pages : 243
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Book Description
The Problem with Survey Research makes a case against survey research as a primary source of reliable information. George Beam argues that all survey research instruments, all types of asking-including polls, face-to-face interviews, and focus groups-produce unreliable and potentially inaccurate results. Because those who rely on survey research only see answers to questions, it is impossible for them, or anyone else, to evaluate the results. They cannot know if the answers correspond to respondents' actual behaviors (objective phenomena) or to their true beliefs and opinions (subjective phenomena). Reliable information can only be acquired by observation, experimentation, multiple sources of data, formal model building and testing, document analysis, and comparison. In fifteen chapters divided into six parts-Ubiquity of Survey Research, The Problem, Asking Instruments, Asking Settings, Askers, and Proper Methods and Research Designs-The Problem with Survey Research demonstrates how asking instruments, settings in which asking and answering take place, and survey researchers themselves skew results and thereby make answers unreliable. The last two chapters and appendices examine observation, other methods of data collection and research designs that may produce accurate or correct information, and shows how reliance on survey research can be overcome, and must be.
Author: John R. Schermerhorn
Publisher: John Wiley & Sons
ISBN: 0470646241
Category : Business & Economics
Languages : en
Pages : 643
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Book Description
Completely updated and revised, this eleventh edition arms managers with the business tools they’ll need to succeed. The text presents managerial concepts and theory related to the fundamentals of planning, leading, organising, and controlling with a strong emphasis on application. It offers new information on the changing nature of communication through technology. Focus is also placed on ethics to reflect the importance of this topic, especially with the current economic situation. This includes all new ethics boxes throughout the chapters. An updated discussion on the numerous legal law changes over the last few years is included as well. Managers will be able to think critically and make sound decisions using this text because the concepts are backed by many applications, exercises, and cases.
Author: John R. Schermerhorn, Jr.
Publisher: John Wiley & Sons
ISBN: 1119802598
Category : Business & Economics
Languages : en
Pages : 498
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Book Description
Inspire students to be responsible and self-aware decision-makers. Management, 15th Edition supports active and engaged course environments while centralizing new topics such as diversity, equity, inclusion and social impact. With a refocus on career application, the underlying goal is to translate foundational theories into lasting tools for students as they move beyond the classroom where their skills will be put to the test.
Author: Rob F. Poell
Publisher: Routledge
ISBN: 113672706X
Category : Business & Economics
Languages : en
Pages : 733
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Book Description
The field of Human Resource Development (HRD) has grown in prominence as an independent discipline from its roots in both management and education since the 1980s. There has been continual debate about the boundaries of HRD ever since. Drawing on a wide and respected international contributor base and with a focus on international markets, this book provides a thematic overview of current knowledge in HRD across the globe. The text is separated into nine sections which explore the origins of the field, adjacent and related fields, theoretical approaches, policy perspectives, interventions, core issues and concerns, HRD as a profession, HRD around the world, and emerging topics and future trends. An epilogue rounds off the volume by considering the present and future states of the discipline, and suggesting areas for further research. The Routledge Companion to Human Resource Development is an essential resource for researchers, students and HRD professionals alike.
