Author: Kuperard Publishers
Publisher:
ISBN: 9780955083723
Category :
Languages : en
Pages : 516

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Book Description

Author: Disney Institute
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 212

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Book Description
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Author: William Terry
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110639920
Category : Business & Economics
Languages : en
Pages : 271

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Book Description
Adopting a geographic lens to examine the employment of guestworkers in the United States, Be Our Guest offers readers the most comprehensive analysis of guestwork in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Taking a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout, the voices of stakeholders involved in every aspect of guestwork are included: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guestworker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna in critical tourism studies and the growing concern among practitioners over workforce quality and supply. Nevertheless, it will benefit everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.

Author: Lee Cockerell
Publisher: Crown Currency
ISBN: 0385528280
Category : Business & Economics
Languages : en
Pages : 290

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Book Description
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.

Author: The Disney Institute
Publisher: Disney Electronic Content
ISBN: 1423140141
Category : Juvenile Nonfiction
Languages : en
Pages : 226

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Book Description
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Author: West Point Association of Graduates (Organization).
Publisher:
ISBN:
Category :
Languages : en
Pages : 858

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Author: Dennis Snow
Publisher:
ISBN: 9780615372419
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Author: Silvia Giagnoni
Publisher: Haymarket Books
ISBN: 1608460940
Category : Political Science
Languages : en
Pages : 314

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Book Description
“Gignoni tells the stories of farmworkers, mothers, priests, and plutocrats with compassion, poetry, and fierce humanity.” —Raj Patel, author of Stuffed and Starved Migrant farmworkers in the United States are routinely forced to live and work in unsafe, often desperate, conditions. In response, farmworkers in Immokalee, Florida—known as America’s tomato capital—formed the Coalition of Immokalee Workers (CIW). Against powerful adversaries, the CIW went on to launch nationwide campaigns that have forced the corporate giants of the fast food world—McDonalds, Burger King, and Taco Bell—and grocery industries to concede to their demands for increased wages and just working conditions. As their struggle, and that of immigrants and low-wage workers everywhere, continues, Silvia Giagnoni presents their remarkable story. “Captures the brilliant, difficult, and sustained organizing work of immigrant activists against the megacorporations, such as Taco Bell, Chipotle, and Whole Foods, that profit from their labor. If there was ever any doubt that workers’ rights are human rights, this book will put the notion to rest.” —Vanessa Tait, author of Poor Workers’ Unions: Rebuilding Labor from Below “A sweet victory for social justice. A testament to the tenacity of the Coalition of Immokalee Workers.” —Katrina Vanden Heuvel, editor of the Nation “The Immokalee farmworkers’ heroic struggle for justice in the fields is an inspiring reminder of the value of hope and the power of solidarity.” —Tom Morello, guitarist, songwriter, and activist

Author: Bonnie J. Miller-McLemore
Publisher: John Wiley & Sons
ISBN: 1118724097
Category : Religion
Languages : en
Pages : 646

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Book Description
Through a series of essays contributed by leading experts in the field, The Wiley-Blackwell Companion to Practical Theology presents an introduction to practical theology as a major area of Christian study and practice, including an overview of its key developments, themes, methods, and future directions. The first comprehensive reference work to provide a survey, description and analysis of practical theology as an area of study A range of leading scholars in the field provide original contributions on the major areas, issues, and figures in practical theology Reviews an extensive range of methods for studying theology in practice, along with sub-disciplines in theological education such as pastoral care and preaching Covers developments in the discipline in a range of global contexts and distinct Christian traditions Shows how practical theology is relevant to everyday life

Author: Elspeth Guild
Publisher: Martinus Nijhoff Publishers
ISBN: 9004251529
Category : Law
Languages : en
Pages : 423

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Book Description
This book maps out, from a variety of theoretical standpoints, the challenges generated by European integration and EU citizenship for community membership, belonging and polity-making beyond the state. It does so by focusing on three main issues of relevance for how EU citizenship has developed and its capacity to challenge state sovereignty and authority as the main loci of creating and delivering rights and protection. First, it looks at the relationship between citizenship of the Union and European identity and assesses how immigration and access to nationality in the Member States impact on the development of a common European identity. Secondly, it discusses how the idea of solidarity interacts with the boundaries of EU citizenship as constructed by the entitlement and capacity of mobile citizens to enjoy equality and social rights as EU citizens. Thirdly, the book engages with issues of EU citizenship and equality as the building blocks of the EU project. By engaging with these themes, this volume provides a topical and comprehensive account of the present and future development of Union citizenship and studies the collisions between the realisation of its constructive potential and Member State autonomy.