Author: Logical Operations
Publisher:
ISBN: 9781424623938
Category :
Languages : en
Pages :

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Book Description

Author: Rick Conlow
Publisher:
ISBN: 9781426031250
Category : Customer relations
Languages : en
Pages : 113

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Book Description
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

Author: Rick Conlow
Publisher:
ISBN: 9781426018466
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

Author: Lloyd C. Finch
Publisher: Crisp Learning
ISBN: 9781426031243
Category : Customer services
Languages : en
Pages : 119

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Book Description
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Author: Lloyd Finch
Publisher: Crisp Learning
ISBN: 9781426018541
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Author: Lloyd Finch
Publisher:
ISBN:
Category : Industrial management
Languages : en
Pages : 118

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Book Description
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Author: Logical Operations
Publisher:
ISBN: 9781424624362
Category :
Languages : en
Pages :

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Book Description

Author: Lloyd C. Finch
Publisher: Los Altos, Calif. : Crisp Publications
ISBN: 9780931961182
Category : Business & Economics
Languages : en
Pages : 76

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Book Description
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

Author:
Publisher:
ISBN: 9781423916253
Category :
Languages : en
Pages :

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Book Description

Author: Patricia Pulliam Phillips
Publisher: Association for Talent Development
ISBN: 1950496643
Category : Business & Economics
Languages : en
Pages : 328

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Book Description
A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.