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Author: Les Porter
Publisher: Routledge
ISBN: 1136427899
Category : Business & Economics
Languages : en
Pages : 459
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Book Description
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples
Author: Les Porter
Publisher: Routledge
ISBN: 1136427899
Category : Business & Economics
Languages : en
Pages : 459
Get Book Here
Book Description
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples
Author: Les Porter
Publisher: Routledge
ISBN: 1136427902
Category : Business & Economics
Languages : en
Pages : 461
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Book Description
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples
Author: Les Porter
Publisher: Routledge
ISBN: 9780750639859
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance. Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. Introduces the major business excellence and total quality frameworks Compares the frameworks and identifies their strengths and limitations Illustrates the practical benefits of self-assessment through case examples
Author: Justin Hughes
Publisher: Bloomsbury Publishing
ISBN: 1472953592
Category : Business & Economics
Languages : en
Pages : 369
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Book Description
Uses first-hand experiences from high-performance operations to provide invaluable leadership lessons, as well as offering clear, accessible, and practical insights on managing teams in any business environment.
Author: Flevy Lasrado
Publisher: Springer
ISBN: 3319700758
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
Author: Alexander W. Astin
Publisher: Rowman & Littlefield Publishers
ISBN: 1442213639
Category : Education
Languages : en
Pages : 382
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Book Description
The second edition of Assessment for Excellence arrives as higher education enters a new era of the accountability movement. In the face of mandates such as results-based funding and outcomes-based accreditation, institutions and assessment specialists are feeling increasingly pressured to demonstrate accountability to external constituencies. The practice of assessment under these new accountability pressures takes on special significance for the education of students and the development of talent across the entire higher education system. This book introduces a talent development approach to educational assessment as a counter to prevailing philosophies, illustrating how contemporary practices are unable to provide institutions with meaningful data with which to improve educational outcomes. It provides administrators, policymakers, researchers, and analysts with a comprehensive framework for developing new assessment programs to promote talent development and for scrutinizing existing policies and practices. Written for a wide audience, the book enables the lay reader to quickly grasp the imperatives of a properly-designed assessment program, and also to gain adequate statistical understanding necessary for examining current or planned assessment policies. More advanced readers will appreciate the technical appendix for assistance in conducting statistical analyses that align with a talent development approach. In addition, institutional researchers will benefit from sections that outline the development of appropriate student databases.
Author: Edward Lawler
Publisher: Stanford University Press
ISBN: 0804760918
Category : Business & Economics
Languages : en
Pages : 183
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Book Description
This book analyzes how HR organizations operate and what makes them effective, outlining how they need to change.
Author: Edward E. Lawler III
Publisher: Stanford University Press
ISBN: 1503605582
Category : Business & Economics
Languages : en
Pages : 337
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Book Description
As a field, human resources has been slow to evolve, despite a great need and opportunity for change. Human Resource Excellence delivers the newest findings about what makes HR successful and how it can add value to today's organizations. Tracing changes in a global sample of firms across the US, Europe, and Asia, this landmark volume provides an international benchmark against which to measure a company's HR practice. For over twenty years, USC's Center for Effective Organizations has conducted the definitive longitudinal study of the human resource management function. Analyzing new data every three years, the Center charts changes in HR and offers guidance on how human resource professionals can drive firm performance. In this latest survey, Edward E. Lawler III and John W. Boudreau conclude that HR is most powerful when it plays a strategic role, makes use of information technology, and has tangible metrics and analytics. Their insights offer an essential understanding of HR's changing role in strategy, big data, social and knowledge networks, and the gig economy.
Author: H. James Harrington
Publisher: CRC Press
ISBN: 1466577282
Category : Business & Economics
Languages : en
Pages : 316
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Book Description
Many organizations are looking for that magic tool or methodology that will suddenly transform them into outstanding organizations. Unfortunately, there is no one right answer for all organizations or even for a single organization. Successful organizations skillfully integrate the appropriate improvement approaches with honesty, commitment, and co
Author: Moira Clark
Publisher: Routledge
ISBN: 1136423133
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
