Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies PDF Download
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Author: Dr. Thomas Zachariah
Publisher: diplom.de
ISBN: 3960676166
Category : Business & Economics
Languages : en
Pages : 80
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Book Description
Knowledge management differs from expert systems as the latter is more attuned to integrating all available sources of data, information and knowledge into a single, unified system of record. Furthermore, the capturing of tacit and explicit knowledge and its use in streamlining business processes differentiates knowledge management systems from expert systems. The purpose of this study is defining the practical, pragmatic and replicable approaches to knowledge management as it relates to the build-to-order and mass customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method through fact finding technique such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. From this study, a knowledge sharing maturity model is derived, which illustrates how the level and extent of the exploitation of knowledge in build-to-order and quote-to-order strategies have a long-term impact on the financial performance. Based on these findings, a causal relationship emerges from how a company manages its knowledge in the build-to-order and quote-to-order strategy based on these findings, and they align well to a multi-stage maturity model as a result. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can improve increase customer satisfaction while reducing the Days Sales Outstanding levels over time.
Author: Dr. Thomas Zachariah
Publisher: diplom.de
ISBN: 3960676166
Category : Business & Economics
Languages : en
Pages : 80
Get Book
Book Description
Knowledge management differs from expert systems as the latter is more attuned to integrating all available sources of data, information and knowledge into a single, unified system of record. Furthermore, the capturing of tacit and explicit knowledge and its use in streamlining business processes differentiates knowledge management systems from expert systems. The purpose of this study is defining the practical, pragmatic and replicable approaches to knowledge management as it relates to the build-to-order and mass customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method through fact finding technique such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. From this study, a knowledge sharing maturity model is derived, which illustrates how the level and extent of the exploitation of knowledge in build-to-order and quote-to-order strategies have a long-term impact on the financial performance. Based on these findings, a causal relationship emerges from how a company manages its knowledge in the build-to-order and quote-to-order strategy based on these findings, and they align well to a multi-stage maturity model as a result. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can improve increase customer satisfaction while reducing the Days Sales Outstanding levels over time.
Author: K. Ganesh
Publisher: Springer Science & Business Media
ISBN: 3319028928
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
This book examines the modules/elements required before implementing knowledge management solutions in typical manufacturing and service industry. The objective is to develop a framework, design and model suitable for all requirements and a strategy to properly implement. Related case studies from organizations are included, with the results provided to use as a solution to problems experienced when implementing knowledge management in the industry. Implementing a knowledge management system can be complex and dynamic, no matter how well planned and developed. Inevitably a degree of organizational inertia is focused on the current state rather than the new. Within an enterprise, personal and group involvement and interests process status and technology landscape can deflect the commitment needed to successfully implement such a system. Cumulative evidence from past research in knowledge management suggests that effective implementation of KM solution in any organization requires a robust designs and models for various critical elements of process, people and technology. Using the techniques provided in this book, readers should be able to design knowledge management strategies, to align objectives of the KM initiatives with their business goals.
Author: Kai Mertins
Publisher: Springer Science & Business Media
ISBN: 3540247785
Category : Business & Economics
Languages : en
Pages : 407
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Book Description
The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results. In doing so it describes best practices in knowledge management from leading companies and shows how to integrate such activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required. It concludes with an overview of the leading knowledge management projects in several European countries.
Author: Tom Young
Publisher: Chandos Publishing
ISBN: 9781843343240
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors
Author: Don Harris
Publisher: CRC Press
ISBN: 1000715949
Category : Technology & Engineering
Languages : en
Pages : 1501
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Book Description
The 10th International Conference on Human-Computer Interaction, HCI International 2003, is held in Crete, Greece, 22-27 June 2003, jointly with the Symposium on Human Interface (Japan) 2003, the 5th International Conference on Engineering Psychology and Cognitive Ergonomics, and the 2nd International Conference on Universal Access in Human-Computer Interaction. A total of 2986 individuals from industry, academia, research institutes, and governmental agencies from 59 countries submitted their work for presentation, and only those submittals that were judged to be of high scientific quality were included in the program. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of humancomputer interaction, including the cognitive, social, ergonomic, and health aspects of work with computers. These papers also address major advances in knowledge and effective use of computers in a variety of diversified application areas, including offices, financial institutions, manufacturing, electronic publishing, construction, health care, disabled and elderly people, etc.
Author: Lorna Uden
Publisher: Springer
ISBN: 3319210092
Category : Business & Economics
Languages : en
Pages : 820
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Book Description
This book contains the refereed proceedings of the 10th International Conference on Knowledge Management in Organizations, KMO 2015, held in Maribor, Slovenia, in August 2015. The theme of the conference was "Knowledge Management and Internet of Things." The KMO conference brings together researchers and developers from industry and academia to discuss how knowledge management using big data can improve innovation and competitiveness. The 59 contributions accepted for KMO 2015 were selected from 163 submissions and are organized in topical sections on: knowledge management processes, successful knowledge sharing and knowledge management practices, innovations for competitiveness, knowledge management platforms and tools, social networks and mining techniques, knowledge management and the Internet of Things, knowledge management in health care, and knowledge management in education and research.
Author:
Publisher: Emerald Group Publishing
ISBN: 1785607065
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
Chapter 1 examines the relationships between absorptive capacity and effective knowledge management through the analysis of quantitative data drawn from managers and employees in residential aged care organizations in Western Australia. Chapter 2 provides an application of system dynamics modelling in firms in the poultry industry in Bangladesh.
Author: Uwe M. Borghoff
Publisher: Springer Science & Business Media
ISBN: 3662037238
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
As we approach the beginning of the 21 st century, we are beginning to see the emer gence of knowledge management as a natural evolution of the focus and importance of quality in the 1980s and reengineering in the I 990s. Quality placed a huge em phasis on getting all employees to use their brainpower better. Reengineering em phasized the use of technology to streamline business processes and take out costs. With the lessons of quality and reengineering firmly embedded in our everyday op erations (continual cost containment and higher quality is a way of life), businesses are now turning their attention to growth. Growth is a common pursuit. Customers are calling for it. Financial markets are calling for it. Employees are asking for it because they want an exciting and stimu lating environment in which to work. If a business doesn't grow, it will eventually die because knowledge workers ofthe 21 st century won't want to work with or for a business that's not growing. Skilled workers have plenty of options to choose from as demand for knowledge workers escalates around the world.
Author: Er. Kailash Aseri & Mr. O. P. Gera
Publisher: Horizon Books ( A Division of Ignited Minds Edutech P Ltd)
ISBN: 9384044016
Category :
Languages : en
Pages : 180
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Book Description
The computerization of our society has substantially enhanced our capabilities for both generating and collecting data from diverse sources. A tremendous amount of data has flooded almost every aspect of our lives. This explosive growth in stored or transient data has generated an urgent need for new techniques and automated tools that can intelligently assist us in transforming the vast amounts of data into useful information and knowledge. This has led to the generation of a promising and flourishing frontier in computer science called data mining, and its various applications. Data mining, also popularly referred to as knowledge discovery from data (KDD), is the automated or convenient extraction of patterns representing knowledge implicitly stored or captured in large databases, data warehouses, the Web, other massive information repositories, or data streams.
Author: Bernard Grabot
Publisher: Springer
ISBN: 3662447363
Category : Computers
Languages : en
Pages : 732
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Book Description
The three volumes IFIP AICT 438, 439, and 440 constitute the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2014, held in Ajaccio, France, in September 2014. The 233 revised full papers were carefully reviewed and selected from 271 submissions. They are organized in 6 parts: knowledge discovery and sharing; knowledge-based planning and scheduling; knowledge-based sustainability; knowledge-based services; knowledge-based performance improvement, and case studies.
