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Author: Babak Akhgar
Publisher: Springer
ISBN: 3319524194
Category : Technology & Engineering
Languages : en
Pages : 240
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Book Description
This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.
Author: Babak Akhgar
Publisher: Springer
ISBN: 3319524194
Category : Technology & Engineering
Languages : en
Pages : 240
Get Book Here
Book Description
This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.
Author: Louis Capozzi
Publisher: Business Expert Press
ISBN: 160649581X
Category : Business & Economics
Languages : en
Pages : 149
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Book Description
Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100,000 signatures appeared on a Twitter petition, and soon Verizon was in the middle of a huge public relations crisis. Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media. Each chapter includes a description of a crisis, the timeliness of a good response, the effectiveness of this response, and an assessment of what works and what doesn’t. Some examples of social media crises include Apple Computer, Netflix, JetBlue, Bank of America, Fed Ex, and public figures such as Anthony Weiner, Ashton Kutcher, and Jon Bon Jovi.
Author: Connie M. White
Publisher: CRC Press
ISBN: 1439853495
Category : Computers
Languages : en
Pages : 336
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Book Description
Although recent global disasters have clearly demonstrated the power of social media to communicate critical information in real-time, its true potential has yet to be unleashed. Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies teaches emergency management professionals how to use social media to improve emergency planning, preparedness, and response capabilities. It provides a set of guidelines and safe practices for using social media effectively across a range of emergency management applications. Explaining how emergency management agencies can take advantage of the extended reach these technologies offer, the book supplies cutting-edge methods for leveraging these technologies to manage information more efficiently, reduce information overload, inform the public, and ultimately save lives. Filled with real-world examples and case studies, it is an ideal self-study resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at both the undergraduate and graduate levels. From crowdsourcing and digital volunteers to mapping and collective intelligence, Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies facilitates a clear understanding of the essential principles of social media. Each chapter includes an example of a local-level practitioner, organization, or agency using social media that demonstrates the transformative power of social media in the real world. The book also includes numerous exercises that supply readers with models for building their own social media sites and groups—making it a must-read for anyone who wants to learn more about the communication and information structures supported by social media. Visit the author’s homepage: http://sites.google.com/site/conniemwhite/Home
Author: Harald Hornmoen
Publisher: Emerald Group Publishing
ISBN: 1787562697
Category : Social Science
Languages : en
Pages : 323
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Book Description
The ebook edition of this title is Open Access and is freely available to read online. Presenting research on social media use in crisis and risk cases: a terrorist attack, a natural disaster and an infectious disease of international concern, this book investigates how social media plays a crucial role in mitigating or preventing crises.
Author: Yan Jin
Publisher: Routledge
ISBN: 1000542963
Category : Business & Economics
Languages : en
Pages : 454
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Book Description
The second edition of this vital text integrates theory, research, and application to orient readers to the latest thinking about the role of social media in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth, along with social media platforms and newer technology. Social Media and Crisis Communication, Second Edition provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on the ethics section, a short communication overview piece, and case studies for each area of application, it is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response.
Author: Pernille Rydén
Publisher: Routledge
ISBN: 1000432769
Category : Business & Economics
Languages : en
Pages : 127
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Book Description
This fascinating new book explores the benefits and dynamics of social media storms and identifies the possible opportunities that they present for further engagement with customers. It provides actionable managerial advice on planning for, measuring, and innovatively navigating social media storms. Based on a sound theoretical background and illustrated by vivid real-life examples and case studies throughout every chapter, this book combines thorough explanations of the elements of business decision-making, market interaction, consumer psychology, branding, and business communication. In comparison to the existing literature, the book departs from the classical, but insufficient crisis communication management approaches to suggest novel frameworks and tools for empowering businesses, consumers, and broader societies in the digital age. Social Media Storms: Empowering Leadership Beyond Crisis Management provides advanced undergraduate and postgraduate digital marketing, marketing communications, strategy, and crisis management students with a comprehensive understanding of the social media storm phenomenon and helps marketing and communications professionals to leverage the opportunities that social media storms are bringing.
Author: Ann Marie van den Hurk
Publisher: Que Publishing
ISBN: 0133353893
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
Normal 0 false false false MicrosoftInternetExplorer4 Plan, Prepare, React, and Get Ahead Of Any Crisis—In Real Time! Your business or organization will face a crisis. That’s a fact. Here’s another: Thanks to social media, crises happen more often and accelerate out of control faster—much faster. So...what’s your crisis communications plan? Don’t have one? Let’s fix that. Now. This book gives you a crisis communications blueprint that’s fast, flexible, realistic, complete, and doable. You’ll learn how to successfully defend yourself using the same social tools others are using against you. You’ll see what works (and doesn’t). You’ll learn from folks who’ve been there and lived to talk about it: leaders who’ve been forced to execute their own crisis plans in the most brutally tough situations. When that crisis comes, you’ll own this book. You’ll be ready. You’ll survive. You will win. Understand the radically new dynamics of today’s crises Anticipate what might happen, so you can get ahead of any crisis Establish crisis response roles, teams, and notification/activation processes Use free and low-cost services to monitor online chatter for signs of trouble Respond in real time, before your crisis escalates Calibrate your response to the realities of what’s happening Effectively integrate social media best practices throughout your response Avoid the disastrous mistakes panicked organizations often make Regain control of your organization’s identity across the web
Author: Beard, Jon W.
Publisher: IGI Global
ISBN: 1799872122
Category : Technology & Engineering
Languages : en
Pages : 294
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Book Description
Properly addressing a crisis requires more than just guesswork and a reaction; it requires a properly structured approach supported by good information. With the rapid evolution of information systems and information technology, including hardware, software, the internet, and communications capabilities, there are abundant opportunities to apply these technology capabilities and resources to support and improve responses to and management of crisis situations. Approaches to crisis response and management include the design, development, implementation, and application of systematic methodologies on how to respond, as well as how to apply information systems to enhance and extend responses to crises. Information Technology Applications for Crisis Response and Management provides a multi-disciplinary perspective on current and cutting-edge research exploring and extending our understanding of the use of information systems and information technology to support responses to crises of all kinds—accidental, intentional, and acts of nature. The chapters in this book focus on the design, development, implementation, use, and evaluation of information system technologies and methodologies to support crisis response and management, as well as technology management-related issues for crisis response and management. While highlighting technical, cognitive, organizational, and human-focused issues within the field, this book is ideal for policymakers, IT specialists, government officials, crisis response teams, managers, practitioners, researchers, academicians, and students interested in the use of information technology and information systems to support diverse types of crises.
Author: Kees Boersma
Publisher: Routledge
ISBN: 1317270983
Category : Social Science
Languages : en
Pages : 404
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Book Description
Big data, surveillance, crisis management. Three largely different and richly researched fields, however, the interplay amongst these three domains is rarely addressed. Through unique international case studies this book examines the links between these three fields. Considering crisis management as an 'umbrella term' that covers a number of crises and ways of managing them, this book explores the collection of ‘big data’ by governmental crisis organisations, as well as the unintended consequences of using such data. In particular, through the lens of surveillance, the contributions investigate how the use and abuse of big data can easily lead to monitoring and controlling the behaviour of people affected by crises. Readers will understand that big data in crisis management must be examined as a political process, involving questions of power and transparency. A highly topical volume, Big Data, Surveillance and Crisis Management will appeal to postgraduate students and postdoctoral researchers interested in fields including Sociology and Surveillance Studies, Disaster and Crisis Management, Media Studies, Governmentality, Organisation Theory and Information Society Studies.
Author: Mark Sheehan
Publisher: Cambridge University Press
ISBN: 1107678234
Category : Business & Economics
Languages : en
Pages : 201
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Book Description
Crisis communication in a digital world provides an introduction to major crisis communication theories and issues management. Written by authors with over six decades combined experience in the public relations field, it is an essential resource for those learning to apply communications and public relations to crisis situations.
