Organization and Administration of Pupil Personnel Service Programs in Selected School Systems PDF Download
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Author: Gene Carl Fusco
Publisher:
ISBN:
Category : Educational counseling
Languages : en
Pages : 80
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Book Description
Author: Gene Carl Fusco
Publisher:
ISBN:
Category : Educational counseling
Languages : en
Pages : 80
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Book Description
Author: Wisconsin. Department of Public Instruction
Publisher:
ISBN:
Category :
Languages : en
Pages : 8
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Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 296
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Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 814
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Book Description
Author:
Publisher:
ISBN:
Category : Dissertations, Academic
Languages : en
Pages : 556
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Book Description
Author: United States. Congress. Senate. Committee on Health, Education, Labor, and Pensions
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 96
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Book Description
Author:
Publisher:
ISBN:
Category : Evaluation research (Social action programs)
Languages : en
Pages : 1032
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Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Author: Debbie S. Persaud
Publisher: Universal-Publishers
ISBN: 1581122969
Category : Business & Economics
Languages : en
Pages : 161
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Book Description
Frontline employees represent the bloodline of an organization. This applied dissertation focused on development of a training program to improve skills necessary for quality student-customer service. Six research questions were answered. First, what skills are required to enhance customer service satisfaction? Second, what are employees' perception of attitudes and expectations relative to delivery of goods and services? Third, what action is required to improve employees' performance to effect customer satisfaction? Fourth, what content-- knowledge, skills, and procedures--are necessary for inclusion in the training plan? Fifth, how can training best be structured and developed to improve the necessary skills? Sixth, how and by whom should the plan be implemented, and if implemented, how should it be evaluated? The development problem-solving methodology was used to answer the research questions. Additionally, a Frontline Service Employees' Perceived Training Needs Survey was administered to gather information relative to the recommended training program. The research questions were answered through procedures that involved formative and summative committees' examination of the program content, format, design, and evaluation method. The final project was a recommended frontline service employees training program. Conclusions drawn from the study revealed the following: (a) a training program should be implemented to enhance skills required for better student-customer services within the organization; (b) a training program for frontline employees should include skills pertaining to active listening, trust and rapport, telephone etiquette, problem-solving and conflict resolution, and clear understanding and knowledge of the organization's policies and procedures; (c) trainees should have the choice and flexibility of mode of instruction and location of training; and (d) an evaluation plan should be established posttraining to ensure that quality and program objectives are continuously being met. The recommended training program was submitted to the leaders of the organization who have the authority to approve its implementation.
Author: Norah P. Shultz
Publisher: Taylor & Francis
ISBN: 1000992969
Category : Education
Languages : en
Pages : 154
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Book Description
Entering at a critical time in the national dialogue on higher education and diversity, equity, and inclusion (DEI), this edited book presents case studies from six institutions that have successfully enacted curricular change. Pulled from research, state, private, and small colleges as well as various regions of the United States, these case studies cover a range of approaches, including faculty-driven and institution-wide processes, aimed at engaging the entire campus, as well as efforts at the classroom and disciplinary level. Accompanying chapters overview the work, exploring themes and best practices, discuss the current political climate, and offer cutting-edge research on assessment in DEI. An inspiring and practical read for higher education faculty, leaders, and practitioners, this book demonstrates that curricular change is an achievable, worthwhile, and urgently necessary pursuit.
Author: Elizabeth J. Whitt
Publisher: John Wiley & Sons
ISBN: 1119170249
Category : Education
Languages : en
Pages : 112
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Book Description
Student affairs has changed greatly in the almost twenty years that the series editors have been managing New Directions for Student Services. This volume provides a look back at this period of time from 1997 through 2014 with topical chapters focused on: trends in student affairs during the past two decades, changes in students and the most effective student affairs responses, progress and recommendations for assessment in student affairs, and challenges with and skills needed for digital technologies, finance and budgets, and staff preparation. The volume concludes with a look into the future of student affairs practice based in part on the lessons learned from looking at the recent past. This is the 151st volume of this Jossey-Bass higher education quarterly series. An indispensable resource for vice presidents of student affairs, deans of students, student counselors, and other student services professionals, New Directions for Student Services offers guidelines and programs for aiding students in their total development: emotional, social, physical, and intellectual.
